route settlement associate with italian (fix-term contract)

Ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. We work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.

Joining us as a Route Settlement Associate, you will:

• Verify that all relevant documents are received from the appropriate sources.
• Ensure all documents received are processed the same day.
• Extract movements from the system and provide reports to transportation companies for proper reconciliation of driver differences.
• Manage disputes and claims with customers/drivers for the country under your responsibility.
• Manage daily and monthly validation checks.
• Ensure a high level of internal and external customer satisfaction.

Our new team member needs to:

• Ideally, but not mandatory, hold a university or college degree in Finance, Business Administration, or a relevant field.
• Be fluent in English and Italian.
• Ideally, but not mandatory, have experience in a similar role, preferably in a fast-moving, multinational company or Shared Services environment.
• Demonstrate strong customer focus, attention to detail, and effective time management skills.

You can be successful in this role if:

• You ensure timely and accurate processing of routes, settlements, and dispute resolutions.
• You proactively identify and address discrepancies and process inefficiencies.
• You maintain high customer satisfaction levels through effective communication and resolution management.
• You manage multiple priorities while maintaining accuracy and attention to detail.
• You adapt well to a fast-paced, multinational work environment and thrive under pressure.

How we will support you:

🌟 A dedicated buddy will guide you through your onboarding journey.

📊 We provide clear guidelines and tools to track your performance and career growth.

🚀 You’ll have access to professional and personal development opportunities.

🌍 You’ll gain international exposure while working with a diverse and passionate team.

🎯 You’ll take on exciting challenges that will allow you to influence key processes and drive improvements.

About your new team:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. 

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

Think you’ve got the secret ingredient? Apply Now!