client experience coordinator (german speaker)

We are looking to recruit a Client Experience Coordinator based in Athens to join our centralized client experience department and support Vienna operations. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination, and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!

What you will focus on:

• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
• Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground properties
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
• Maintaining long-lasting relations with business stakeholders
• Planning the daily routes of operations associates based on the number of stops, location, and type of their tasks assigned, as well as customers' needs and business priorities

What we are looking for:

• Minimum 3 years of working experience in a position including back-office operations or customer service responsibilities, alternatively in managing housing construction projects
• Prior experience in route planning/scheduling will be considered an asset
• Native/ near-native German, fluent English
• Computer literate
• Great communication skills, both written and verbal
• Able to maintain strong professional relationships with customers and business partners
• Problem-solving attitude
• Flexibility to work during weekends

Your benefits:

• Competitive salary & annual performance bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!