sales administrator (maternity cover)

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This position plays a critical role within the organization’s Account Management function in the area of North Greece. The role is based in Thessaloniki and is responsible to provide support to the Key Account Executive of North Greece in several tasks such as the preparation of client proposals and reporting.

KEY ACCOUNTABILITIES

• Answer to every incoming call and respond to emails

• Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts

• Follow up all requests until they are closed

• Prepare and send proposals to clients within the agreed timeframe

• Ensure that orders are logged in system quickly and with accuracy 

• Ensure that all reports are provided to clients in accuracy and within the agreed time frame

• Keep the sales information systems updated

• Responsible of filling all documents related to clients

• Coordinate with all departments in order to ensure that clients requests are handled efficiently

• Handle and resolve client’s complaints

• Log all interactions with clients in the relevant CRM tool

• Promote, support and educate clients to use Fleet Reporting and other Ayvens tools

• Assist in the preparation and co-ordination of all client events

• Identify and escalate situations requiring attention

• Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity 

• Meet all agreed SLA’s and Key Performance Indicators (KPI’s).

QUALIFICATIONS & SKILLS

• General education degree or equivalent

• Customer services experience over the telephone

• Excellent Customer service skills

• Ability to type with speed and accuracy

• Knowledge of CRM tools and relevant system applications

• Knowledge of supporting and administrative processes

• IT literate

• High EQ

• Good command of English - verbal and written

• Excellent interpersonal and communication skills – verbal and written

• Effective on rapport building in order to develop trust and strong relationship with clients

• Ability to manage data collection and filing

• Strong listening skills

• Being able to use empathy (see with the eyes of the other party)  

• Be able to divert pressure and keep calm  under stressful conditions