international key accounts coordinator jr_10038628

The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.

The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence.
 

Key Responsibilities:

• Client Support & Relationship Management

  • Respond promptly and professionally to all incoming calls and email requests.

  • Support holistically the International Key Accounts Executive

  • Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.

  • Build and maintain strong, professional relationships with key client contacts.

  • Handle and resolve client complaints efficiently while ensuring a positive customer experience.

  • Promote, support, and train clients via our corporate digital tools.

  • Coordinate with internal departments to ensure the smooth handling of client needs and issues.

  • Assist with the preparation and coordination of client meetings and events.

  • Log all client interactions in the CRM system, ensuring data accuracy and completeness.

  • Identify areas requiring escalation and ensure critical matters are addressed appropriately.

• Operational Excellence

  • Prepare and send client proposals/RFPs within agreed timelines.

  • Ensure accurate and timely order entry in our internal systems.

  • Support the preparation and submission of annual client credit lines.

  • Maintain up-to-date sales and customer data in all relevant information systems.

  • File and organize all client-related documentation in line with company standards.

  • Adhere to company policies, communication guidelines, and brand standards.

• Monitoring & Reporting

  • Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

  • Support the generation and delivery of reports to clients with accuracy and within deadline.

Qualifications & Skills:

• Previous experience in customer support, preferably in a B2B environment.

• Strong customer service and communication skills across phone and email channels.

• Fast and accurate typing skills.

• Strong numerical ability and basic financial literacy.

• Proficiency with CRM tools and related business applications.

• Familiarity with administrative and support processes.

• Strong IT literacy across MS Office and digital platforms.

• High emotional intelligence (EQ).

• Good command of written and spoken English.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.

• Strong active listening abilities.

• Solid organizational skills, including data management and document handling.

• Ability to negotiate and influence when needed.

• Empathy and the ability to understand different perspectives.

• Capability to remain calm and effective under pressure or in stressful situations.