What you'll do
- Answer incoming calls and respond to emails
- Handle client requests promptly and maintain professional relationships
- Follow up on requests until closure
- Prepare and send client proposals within agreed timeframes
- Ensure efficient setup of clients in systems including credit approval
- Log orders quickly and accurately
- Provide accurate reports to clients on time
- Keep sales information systems updated
- File client-related documents
- Coordinate with departments to handle client requests
- Handle and resolve client complaints
- Log client interactions in CRM tool
- Assist in preparation and coordination of client events
- Identify and escalate situations needing attention
- Adhere to company policies and maintain brand-aligned communication
Key requirements
- Administrative skills and knowledge of supporting administrative processes
- Experience with CRM tools and related system applications
- Ability to type with speed and accuracy
- Good command of English, both verbal and written
- IT literacy
- Strong interpersonal, communication, and listening skills
Benefits
- Position is part of the "'Ατλας" (ΕΣΠΑ) funded program, where the university undertakes payment and insurance of the intern.
About the job
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are currently looking for a Direct Retail Coordinator Intern 🚀, through "'Ατλας" (ΕΣΠΑ) funded program, in the context of which the university undertakes their payment and insurance.
Key Responsibilities:
Answer to every incoming call and respond to e-mails.
Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts.
Follow up all requests until they are closed.
Prepare and send proposals to clients within the agreed timeframe.
Ensure that the process of setting up clients in Ayvens’ systems, including the credit approval process, is carried out efficiently and effectively.
Ensure that orders are logged quickly and with accuracy.
Ensure that all reports are provided to clients (internal & external) in accuracy and within the agreed time frame.
Keep the sales information systems updated.
File all client related documents.
Coordinate with all departments in order to ensure that clients’ requests are handled efficiently.
Handle and resolve client complaints.
Log all interactions with clients in the relevant CRM tool.
Assist in the preparation and co-ordination of all client events.
Identify and escalate situations requiring attention.
Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens’ General Rules and brand identity.
Qualifications and skills:
Administrative skills.
Customer services experience over the telephone, will be consider a plus
Ability to type with speed and accuracy.
Knowledge of CRM tools and relevant system applications.
Knowledge of supporting and administrative processes.
Good command of English - verbal and written.
IT literate.
Ιnterpersonal and communication skills – verbal and written.
Strong listening skills.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.