What you'll do
- Answer incoming calls and respond to emails
- Handle client requests promptly and maintain professional, friendly relationships
- Follow up all requests until closure
- Prepare and send proposals to clients within agreed timeframes
- Set up clients in company systems and manage credit approval process
- Log orders quickly and accurately
- Provide accurate reports to clients within agreed timeframes
- Update sales information systems
- File client-related documents
- Coordinate with departments to handle client requests efficiently
- Handle and resolve client complaints
- Log client interactions in CRM tool
- Assist in preparation and coordination of client events
- Identify and escalate situations needing attention
- Adhere to company policies and communication guidelines
Key requirements
- Administrative skills and knowledge of supporting and administrative processes
- Knowledge of CRM tools and system applications
- IT literacy and typing speed with accuracy
- Good command of English, verbal and written
- Strong interpersonal and communication skills, verbal and written
- Client request handling and complaint resolution
About the job
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are currently looking for a Direct Retail Coordinator Intern 🚀, through "'Ατλας" (ΕΣΠΑ) funded program, in the context of which the university undertakes their payment…
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.