What you'll do
- Interact with clients and drivers to provide vehicle-related information
- Answer incoming calls and respond to emails from drivers
- Coordinate with other departments to respond to drivers
- Handle drivers' requests for car maintenance and support during accidents
- Resolve drivers’ complaints proactively and take initiative
- Record all interactions in the CRM tool and complete all tasks
- Provide accurate and complete information using appropriate methods
- Deliver a great customer experience
- Meet personal and team customer service targets
- Keep records of customer interactions and process accounts
- Identify and escalate situations requiring attention
- Assess customer needs to ensure satisfaction
Key requirements
- Customer Support Experience and Customer Service skills
- Communication Skills including verbal and written English
- CRM Tools proficiency and organizational skills
- Time Management and Multitasking abilities
- Problem Solving and Complaint Handling
- Positive Attitude, Target Driven, and strong Interpersonal Skills
- Automobile Familiarity
- Generalpreferred
About the job
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Service Agent interact with Ayvens’ clients & drivers to provide them information related with their vehicles, aiming to ensure their mobility. The role is…
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.