guest relations agent
Jul 26, 2026 · Atrium Hotels & Resorts
What you'll do
- Deal with guest requirements in a courteous, charming, and professional sales-oriented manner
- Participate in all Front Office activities including handling daily transactions accurately
- Answer and transfer telephone calls
- Escort guests to their rooms and show all hotel facilities
- Manage efficient operation of Guest Relations Office
- Respond to special guest requests and follow up to ensure satisfaction
- Listen to and address guest complaints effectively
- Ensure highest standards of guest care are maintained
- Provide friendly, efficient, and courteous service at all times
- Operate switchboard, call center, and reservations software related to Front Office activities
- Maintain excellent personal presentation at all times
Key requirements
- 2+ years' experience
- English language proficiency and knowledge of an additional foreign language (German, Russian, French, Italian, Hebrew)
- Hospitality management and guest relations skills
- Customer complaint handling and communication skills
- Hotel management software experience (Protel)
- Telephone call handling and switchboard operation
- Sales-oriented communication, multitasking, organizational skills, leadership, and team spirit
- Hospitality / Business Administration / relevant fieldpreferred
Benefits
- Not specified.
About the job
A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.
Applicant’s main accountabilities:
Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures
Respond to special requests from guests and follow up to ensure that their needs have been met successfully
Listen to and address possible complaints effectively
Ensure the highest standards of guest care is maintained
Provide a friendly, efficient and courteous service at all times
Operate relevant switchboard, call center and reservations software as per all Front Office related activities
Excellent personal presentation at all times
Applicant’s main qualifications:
Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.
Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.
Minimum 2 years of relevant experience in a 5* property
Knowledge of hotel management software (Protel) is an advantage.
Applicant’s main capabilities & values:
Excellent communication and people skills
Organizational and multitasking abilities
Professionalism / Responsibility
Critical thinking and Results orientation
Leadership skills and team spirit
Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team
About the company
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.
About the company
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.