front office receptionist
Jul 26, 2026 · Atrium Hotels & Resorts
What you'll do
- Deal with guest requirements courteously and professionally following company standards
- Handle daily front office transactions accurately
- Answer and transfer telephone calls
- Escort guests to their rooms and show hotel facilities
- Manage check in and check out procedures
- Process payments and orders
- Handle special requests and complaints
- Operate switchboard, call center, and reservations software
- Maintain excellent personal presentation at all times
- Provide friendly, efficient, and courteous service
Key requirements
- 2+ years' experience
- Guest Service and Complaint Handling
- Telephone Call Handling and Reservations Software such as Protel
- Check In/Check Out Procedures and Payments and Orders Processing
- English Language Proficiency and Second Foreign Language skills
- Personal Presentation, Communication Skills, and Organizational Skills
- Multitasking Abilities, Professionalism, Critical Thinking, and Leadership Skills
- Hospitality / Business Administrationpreferred
About the job
A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.
Applicant’s main accountabilities:
Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)
Ensure the highest standards of guest care is maintained
Provide a friendly, efficient and courteous service at all times
Operate relevant switchboard, call center and reservations software as per all Front Office related activities
Excellent personal presentation at all times
Applicant’s main qualifications:
Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.
Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.
Minimum 2 years of relevant experience in a 5* property
Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset
Knowledge of hotel management software (Protel) is an advantage
Applicant’s main capabilities & values:
Excellent communication and people skills
Organizational and multitasking abilities
Professionalism / Responsibility
Critical thinking and Results orientation
Leadership skills and team spirit
Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team
About the company
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.
About the company
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.