reservations manager

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level. 

As a Reservations Manager you will

·        Manage all rooms reservations processes for the hotel

·        Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources et

·        Handling Online Booking Engine and the group’s multi-PMS

·        Handling incoming requests (e-mail, phone calls and website)

·        Processing all reservation requests, changes, and cancellations received by phone or email

·        Having knowledge of all major Extranets (Β2Β, B2C, OTAs)

·        Room Allocation

·        Communicating with the Sales and Accounting Departments regarding offers or following up on payments

·        Answering questions about property facilities/services and room accommodations

·        Prepare reports for the upper management team

·        Handling and monitoring commission invoices for the travel agencies

·        Liaising with travel agents

·        Train reservation agents to meet its standard

·        Coordinate with Front Office staff to coordinate a smooth operation

Entry Requirements

·        Excellent command of the English language, both oral and verbal

·        Knowledge of any other language will be considered an asset

·        Multi-tasking

·        Excellent communication and organizational skills

·        Ability to effectively working under pressure

·        At least 2 years experience in a relevant position

·        Experience in a multi-property management system will be considered an asset

·        Experience in Opera PMS and Pylon

·        Familiar with Forbes standards will be considered an asset

·        MS Office Suite skills

·        Teamwork spirit and customer service attitude

·        Ability to motivate and lead a team

·        Strong attention to detail