Represents Quality in the project team, driving for customer satisfaction through the project's Safety, Quality assurance by coordinating all quality and safety activities starting at tender stage and throughout the project until contract closure.

Position in the Organisation:

Reports directly to:

• Country Quality Director

Network & Links:

Internal

• Project Manager / Sub-System Managers,
• Project Core Team,
• Sub-Systems Quality Managers
• Reliability Availability Maintainability teams,
• Reliability growth teams

External

• Customers,
• External suppliers

Accountabilities & Authorities:

Customer Quality

• Be the independent voice of the Customer in the project organization
• Act as interface with the Customer quality and safety teams
• Attends to CSS interview (Customer Satisfaction Survey) with the Customer Director and Project Manager, supports and monitors action plan

Project Quality

• Establish, document, implement, maintain, and continuously improve the Project Quality Management plan and ensure its proper application during contract execution in accordance to the contract requirements, and to the Alstom processes
• Contribute with structured techniques to the criticality assessment of Alstom's solutions and services to ensure right level of safety and quality assurance as well as inspection activities for all identified Critical To Quality.
• Guide project teams in understanding Quality contributions to the project.
• Be the interface in the Project Team for all Project Quality aspects (Engineering, Industrial,and Supplier)
• Manage, coordinate, and synchronize the community of all quality metiers supporting the project execution
• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies
• Support project audits, reviews and approval of supplier quality systems and audits compliance

Project execution controls

• Support the project teams and the Project Manager to prepare gate reviews & follow up related action plans
• Report quality and safety alerts and manage Non-conformities and Safety issues
• Ensure quality of the technical modifications made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality)
• Ensure that safety assessment is correctly implemented (i.e.: safety review) and prepare safety authorization.
• Control project processes and deliverables compliance through inspection and audits - to authorize presentation / delivery to customer
• Ensure that REX (return of experience) of all functions has been considered in the Risks & Opportunities and closely monitor to prevent occurrence
• Owning the Supplier Part List (SPL) and ensure the lsit is properly created for the full scope of the project across all contributing sites
• Ensure with Supplier Quality and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives
• Collaborate with Industrial, Supplier and Engineering Quality to ensure a customer inspection acceptance criteria booklet is established and agreed with the Customer
• Support customer inspections at Alstom, supplier and customer sites
• Ensure the train/product history book is prepared, updated, and handed over to the customer for each train/product
• Support the Project Manager with the customer satisfaction survey, its analysis and associated action plan
• Ensure an improve the tender quality if assigned to support tender phase
• In the case of Transfer of Technology (ToT), act as a sparring partner to the PrTTM (Project Technology Transfer Manager) and, organize and prepare all quality activities/documentation needed in the frame of the transfer
•  

Measure and improve project quality performance:

• Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, REX and standards evolution)
• Ensure that the relevant stakeholders are included in Customer issues solving process (if needed).
• Implement an effective corrective and preventive action system
• Provide support for progress periodic reporting through quality indicators and identify improvement opportunities

Performance measurements:

• “On Time” Gate Reviews and shared with Project Office “DFQ Look Ahead” (Development For Quality)
• Number of remaining Safety or Customer Issues to fix after target time agreed
• Project Quality documentation delivered and approved on time
• Safety Authorizations prepared and approved on time
• FAI and FAR/FMR/SMR (first/Serial Assembly/Mounting Review) processes applied and implemented on time
• Railway Safety issues reported on time
• Cost of Non-Quality analyzed and managed through PDCA (Plan Do Check Act)
• Speed to solve non-conformities
• Customer Satisfaction Survey (CSS) process properly applied
• Project Performance Indicator

Job Location / Mobility

Athens (Greece), with some travel and/or missions

 Educational Requirements

Mandatory:

• Graduate or post-Graduate degree in engineering with Management background depending on the size of the project
• Fluent in English & Greek

Desirable:

• Qualified in Six Sigma valued

Experience

Mandatory:

• Awareness on Processes and Products delivered in the project
• Experience in managing Quality tools and problem solving tools
• Experience in operational activities and in documentation management
• Experience in teams/people management & ability to positively influence in cross-functional, geographically distributed teams

 Desirable:

• Knowledge of railway industry
• Experience in Quality / audit are appreciated

Competencies & Skills

• Process orented and customer focused
• Data driven to make objective decisions based on facts
• Rigor communication skills with Business Partners
• Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools
• Problem solving methodologies & Lean principles
• Collaboration and team working

Position based in Athens

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.