process transformation specialist - cx initiatives focus

The Process Transformation Specialist (CX Initiatives focus), as part of the bank’s Operational Effectiveness & Organization Business Area, will be working closely with various business & technology units in the context of projects related to the redesign of key processes of the Bank. The responsibilities include analysis and documentation of existing business processes, design of appropriate target operating models and efficient to-be processes (together with associated process monitoring metrics - KPIs and SLAs) and coordination of their operationalization. 

The ideal candidate will be a self-motivated, highly skilled process analyst able to perform in a fast-paced and demanding environment, managing multiple stakeholders on various seniority levels and delivering on time, in budget and in scope. The candidate shall be familiar with business / process analysis and documentation methodologies, process improvement techniques (e.g. Lean, Kaizen, Six Sigma), Design Thinking techniques and Change Management principles. 

Task and Accountabilities

What you will be doing

• Conduct comprehensive assessments of current operating models, processes, and workflows using business process management techniques.
• Collaborate with key stakeholders to understand business objectives, challenges, and opportunities for transformation.
• Identify opportunities for improvement in terms of efficiency, productivity and quality and facilitate ideation workshops with multiple stakeholders (business, legal, compliance, risk, information technology etc.) to define the fit-for-purpose target operating model.
• Design the to-be processes, along with appropriate SLAs and KPIs, in close collaboration with the respective business teams.
• Generation of business requirement documents (including low fidelity screen mockups) for key process improvement projects
• Design and execute change management plans to ensure successful operationalization of operating model and process transformation initiatives, with a focus on minimizing disruption to business operations.
• Monitor and evaluate the impact of transformation efforts, and make adjustments as necessary to achieve desired outcomes.

What you need to have

• A Bachelor's or Master’s degree in Business Administration, Finance, Information Technology, Engineering or any other related discipline
• Four (4) years of related work experience (ideally in a consulting firm or as part of a financial institution’s internal process / business analysis team)
• Good knowledge of process documentation standards (e.g. BPMN, EPC)
• Good knowledge of process improvement techniques (e.g. Lean, Six Sigma)
• Related certifications will be considered a plus
• Strong analytical skills and experience in conducting process assessments and gap analyses.
• Experience with Design Thinking methodologies will be considered a plus
• Excellent command of the English language (both written and spoken).
• Continuous improvement mindset

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
• Flexible working options.
• A competitive salary and benefits.