customer service officer - cso (center)-athens
Sep 11, 2026 · Alpha Bank
What you'll do
- Execute banking transactions including payments, transfers, cheques, and account management
- Manage transactions for large corporate and commercial banking clients
- Provide support for branch services and digital channels such as e-banking platforms and systems
- Communicate daily with clients to resolve issues and process requests
- Ensure compliance with the bank’s regulatory and internal frameworks
- Support end-to-end client servicing to enhance customer experience and reduce touchpoints
- Collaborate with other units like Credit, Operations, and IT to complete client requests
Key requirements
- 3+ years' experience
- Banking transactions and transaction accuracy
- Customer service and client relationship management
- Corporate client management and account opening
- KYC processes and compliance awareness
- English proficiency
- Team collaboration and adaptability
- Digital channel support
- Finance / Business Administration
Benefits
- A friendly and collaborative working environment supporting initiative, a culture centering on learning and development, opportunities to work on complex tasks and transformation projects, part of a large organization with strong community presence, flexible working options, and a competitive salary and benefits.
About the job
As a Customer Service Officer in the Athens Corporate Service Centers, you will provide comprehensive banking transactions and services to corporate clients. You will act as the primary point of contact (single point of contact) for Wholesale Banking clients and ensure high levels of customer experience, speed, and accuracy in transaction processing.
What you will be doing
• Execute banking transactions (payments, transfers, cheques, accounts, etc.)
• Manage transactions for corporate clients (Large Corporate / Commercial Banking)
• Provide support for branch services and digital channels (e-banking platforms, systems)
• Communicate daily with clients to resolve issues and process requests
• Ensure compliance with the Bank’s regulatory and internal framework
• Support end-to-end client servicing, aiming to reduce touchpoints and enhance customer experience
• Collaborate with other units (Credit, Operations, IT) to complete client requests
What you need to have
• A Bachelor’s degree in Finance, Business Administration, or a related field
• At least three (3) years of experience in banking transactions (teller / branch operations)
• Experience in customer service within the banking sector
• Good command of English (both written and spoken)
• Experience with KYC processes, account opening, and corporate servicing
• Customer-centric mindset and professionalism
• Ability to manage multiple transactions with speed and accuracy
• Strong communication and client relationship management skills
• Attention to detail and compliance awareness
• Team player with the ability to operate in a structured service environment
• Adaptability to a new operating model (CSC – centralized servicing)
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
A friendly and collaborative working environment that supports taking initiative and action
A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
Flexible working options
A competitive salary and benefits
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.