contact center telesales team leader
Jul 29, 2026 · Alpha Bank
What you'll do
- Lead and motivate the telesales team to achieve sales targets and KPIs
- Monitor performance, run daily huddles, and implement corrective actions
- Coach and develop agents through call monitoring and targeted training
- Oversee daily operations, workforce planning, and lead distribution using CRM/dialer systems
- Ensure compliance with banking regulations through quality control
- Optimize telesales campaigns, scripts, and targeting
- Handle escalations and support complex customer interactions
Key requirements
- 8+ years' experience
- Telesales and team leadership skills in a banking contact center environment
- Sales acumen with track record of achieving targets
- Experience with CRM/dialer platforms and performance monitoring tools
- Coaching, communication, and stakeholder management skills
- Knowledge of compliance, customer experience management, and quality control
- Campaign optimization and workforce planning capabilities
- Call monitoring, escalation handling, and quality control expertise
- Business Administration / Economicspreferred
Benefits
- Friendly and collaborative working environment;
- culture centering on learning and continuous development;
- opportunities for participation in complex tasks and transformation projects;
- part of large organization with a leading role in Greek economy;
- flexible working options;
- competitive salary and benefits.
About the job
The Alpha Bank Contact Center Telesales Team Leader, will be responsible for driving and overseeing the performance of the telesales team, ensuring the achievement of sales targets and the effective promotion of banking products through outbound and inbound customer interactions. The role focuses on maximizing conversion, enhancing team productivity, and maintaining high standards of customer experience and compliance. The incumbent will lead coaching, optimize campaigns, and foster a high-performance, customer-centric culture while collaborating with internal stakeholders to continuously improve results
What you will be doing
• Lead and motivate the telesales team to achieve sales targets and KPIs (conversion, productivity, call activity)
• Monitor performance, run daily huddles, and implement corrective actions to boost results
• Coach and develop agents through call monitoring, feedback, and targeted training
• Oversee daily operations, workforce planning, and lead distribution using CRM/dialer systems
• Ensure compliance with banking regulations and prevent mis-selling through quality control
• Optimize telesales campaigns, scripts, and targeting to improve performance and outcomes
• Handle escalations and support complex customer interactions while maintaining strong CX
What you need to have
Bachelor’s degree in Business Administration, Economics, or related field (Master’s preferred)
8+ years of experience in telesales/telemarketing within banking, with proven team leadership
Strong sales acumen and track record of achieving targets in a contact center environment
Experience with CRM/dialer platforms and performance monitoring tools
Excellent coaching, communication, and stakeholder management skills
Solid understanding of compliance, customer experience, and telesales best practices
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
A friendly and collaborative working environment that supports taking initiative and action
A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
Flexible working options
A competitive salary and benefits
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.