technical operations (toc) engineer (3915)
Sep 11, 2026 · Allwyn Hellas
What you'll do
- Monitor daily performance and functionality of Corporate and Gaming/Betting infrastructure
- Respond to service failures by implementing prescribed resolution steps
- Maintain monitoring tools and propose improvements to optimize system functionality
- Supervise contractors and ensure control over their performance
- Address tickets related to technical issues with hardware and platforms
- Manage prioritization, evaluation, and resolution of tickets per procedures
- Handle technical issues reported via Services Portal and collaborate with vendors
- Escalate incidents and support investigations to minimize incident duration
- Track resolution progress and provide updates to end users
- Maintain documentation and incident reports detailing problems and resolutions
- Execute User Access Management including provisioning and deprovisioning
- Assist in reviewing and enhancing automation scripts
- Use basic Linux commands
Key requirements
- 3+ years' experience
- Incident management and problem escalation skills
- Experience with monitoring tools and ticketing systems
- Knowledge of User access management and technical support practices
- Strong customer service and communication skills
- Organizational skills and teamwork
- Shift work availability
- Network/Technology Operations Center experience
- Computer Science / Information Technology / related field
Benefits
- Award-winning environment, competitive salary and bonus, health insurance and pension plan, hybrid work, facilities with gym and restaurant, continuous learning, family support, volunteering and well-being programs, employee discounts and shuttle service.
About the job
The Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. Your day to day will include: - Monitoring the daily performance and functionality of…
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.