service delivery manager-betting systems (3726)
Sep 11, 2026 · Allwyn Hellas
What you'll do
- Lead planning, development, and support of IT solutions and network assets for betting platforms
- Contribute to team budget planning and ensure effective execution
- Translate business needs into technical specifications for solution development
- Map and prioritize projects, developments, upgrades, and change requests
- Coordinate cross-functional teams including IT, vendors, and business owners
- Oversee testing, UAT, and production releases to ensure functionality and minimize disruption
- Monitor operational efficiency, manage troubleshooting, and ensure SLA compliance
- Identify risks and propose mitigation actions and upgrades
- Manage and coach team members to support skill development and goal achievement
- Promote collaboration across delivery units to optimize resources and align product roadmaps
Key requirements
- 8+ years' experience
- IT project management and solution development
- Budget management for planning and execution
- Stakeholder engagement and collaboration across teams
- Agile methodologies and principles
- Team leadership and people management skills
- Analytical and problem-solving skills
- Computer Science / Information Systemspreferred
Benefits
- Award-winning working environment, state of the art facilities including gym and restaurant, hybrid working model, competitive salary and bonus scheme, health insurance and pension plan, monthly food allowance, continuous learning opportunities, internal career opportunities, well-being activities.
About the job
As a Service Delivery Manager – Betting Systems, you’ll be at the heart of our Sportsbook technology operations. Your mission? To lead the planning, development, and support of IT solutions and network assets that power our betting platforms. You’ll orchestrate internal and external teams, ensuring seamless collaboration between business stakeholders, vendors, and developers to deliver projects accurately, efficiently, and on time.
Your day to day will include:
• Contributing to team budget planning and ensuring its effective execution
• Ensuring business needs are clearly understood and translated into technical specifications (SoW) for effective solution development
• Mapping and proposing the prioritization of projects, new developments, upgrades or change requests, setting up the overall plan and budget and allocating resources
• Coordinating cross-functional teams (IT, vendors, business owners) to deliver high-quality, cost-efficient solutions aligned with business goals
• Overseeing testing, UAT, and production releases to ensure functionality and minimize business disruption
• Monitor operational efficiency of solutions, manage troubleshooting, and ensure SLA compliance
• Identifying risks and areas for improvement in systems and equipment, proposing mitigation actions and upgrades
• Managing and coaching team members to support skill development and goal achievement
• Promoting collaboration across delivery units to optimize resource utilization and align product roadmaps.
What you need to succeed
• BSc in Computer Science, Information Systems, or equivalent; MSc in a relevant field is a plus
• 8+ years of experience in IT project management and solution development
• Proven track record in coordinating large-scale projects and managing budgets
• Consulting experience in IT or Business within the private sector
• Hands-on experience in solution development and testing
• Familiarity with Agile methodologies and principles
• Preferable knowledge of Sportsbook Solutions
• Excellent project management, analytical, and problem-solving skills
• High attention to detail, accuracy, and a methodical approach
• People management and team leadership skills
• Strong collaboration skills and ability to engage stakeholders at all levels
What’s in it for you?
An award-winning working environment 🚀
State of the art facilities including gym & restaurant 🏢
Hybrid working model 💻
Competitive salary package and bonus scheme 💸
Health insurance coverage & Pension Plan 🙏
Monthly food allowance 🍴
Continuous learning with classroom/digital trainings by OpapAcademy 🎓
Internal Career Opportunities 💼
Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Does this sound like you? If yes, we would love to meet you!
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.