product management senior specialist - hellenic lotteries (4050)
Oct 14, 2026 · Allwyn Hellas
What you'll do
- Support execution of the customer experience strategy for Impulse in line with Retail team strategy
- Suggest annual plans for new initiatives, features, mechanics, and customer journeys based on analysis and objectives
- Propose performance targets for Impulse experience and support day-to-day operations
- Define and monitor customer satisfaction standards and KPIs, recommend improvement initiatives
- Analyze market trends, competitor activities, and customer insights to identify enhancement opportunities
- Develop and monitor performance reports and KPIs, analyze results, and recommend corrective actions
- Collaborate with Marketing team to provide input for campaigns and Go-to-Market plans
- Support development and optimization of product content, mechanics, and payouts with business vendors
- Provide business input for new features, participate in User Acceptance Testing before production releases
- Monitor operational performance ensuring compliance with specifications and regulatory requirements
- Conduct market visits to assess commercial initiatives and customer experience, identify improvements
- Support preparation of submissions for new features and mechanics with Regulatory team
- Recommend CRM initiatives and customer loyalty activities to increase engagement and retention
- Respond to ad hoc assignments related to role scope and skills
Key requirements
- 7+ years' experience
- Marketing and Product Marketing skills
- Business Acumen with Customer Centric Mentality and Creativity
- Communication Skills and Presentation Skills
- Analytical Skills, Problem-Solving Skills, and Sales Analysis
- Teamwork and Adaptability
- Proficient MS Office user
- User Acceptance Testing (UAT) knowledge
- Marketing / Economics / Business Administrationpreferred
Benefits
- Award-winning working environment, Competitive salary and bonus, Health insurance, Pension plan, Annual health checkup, Hybrid working model, Modern facilities with gym and restaurant, Continuous learning programs, Internal career paths, Family support including vouchers, Volunteering program with extra days off, Well-being programs with sports, nutritionist, psychologist, Employee assistance line, Extra day off (Allwyn Day), Monthly food allowance, Shuttle service, Exclusive employee discounts
About the job
As a Product Management Senior Specialist - Hellenic Lotteries, you will design, manage, and continuously enhance the Impulse customer experience by identifying customer needs and creating engaging journeys that increase satisfaction, loyalty, and commercial performance. What your day to day will…
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.