application support team leader (3634)
Oct 14, 2026 · Allwyn Hellas
What you'll do
- Lead and mentor the application support team, improving collaboration, capabilities, and performance
- Manage and prioritize incidents, service requests, and problem tickets for timely resolution
- Perform root cause analysis and coordinate permanent fixes for recurring application issues
- Oversee application monitoring and alerting to identify and resolve issues proactively
- Collaborate with DevOps and infrastructure teams on CI/CD, deployments, and environment stability
- Maintain and enhance automation scripts and tools for monitoring, reporting, and routine support
- Use application logs, performance metrics, and telemetry data for diagnostics and optimization
- Coordinate application upgrades, patches, and configuration changes with minimal user disruption
- Manage access controls, security configurations, and compliance requirements
- Document technical procedures, troubleshooting guides, and known issues
Key requirements
- 5+ years' experience
- Lead application support teams and support enterprise software applications
- Manage incidents and service requests; perform root cause analysis
- Use application monitoring, alerting, diagnostics, and telemetry tools
- Work with CI/CD, automation scripting, and configuration management
- Apply Spring and Spring Boot, JavaEE/JakartaEE, and Docker and Kubernetes
- Work with relational and non-relational databases, access control, and security configuration
- Computer Engineering / Computer Science / Information Systems Management / Any Fieldpreferred
Benefits
- Award-winning working environment, state-of-the-art facilities including gym and restaurant, hybrid working model, competitive salary and bonus scheme, health insurance, pension plan, monthly food allowance, continuous learning, internal career opportunities, and well-being activities.
About the job
As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and…
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.