service manager

As Service Manager, you will be responsible for establishing, developing and operating the Service Management capability and team of Accenture and Client domains.

Responsibilities:

• Support the growth of Service Management capabilities within our client’s scope.
• Incident Management: Manage and resolve IT service incidents to minimize downtime.
• Problem Management: Coordinate with application teams to address incident root causes and apply continuous improvement processes
• Service Design and Transition: Ensure that new services are developed, tested, and smoothly introduced to production operation.
• Stakeholder Management: Facilitate effective cooperation across teams for the end-to-end delivery of services.
• Reporting: Monitor and report on service performance to drive continuous improvements.

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Qualifications

WHO WE´RE LOOKING FOR? 

• Bachelor's degree in Computer Science, Information Systems or similar relevant degree
• Proven experience in coordinating incident and problem management processes
• Understanding of requirements for efficient introduction of new applications to production operation
• Ability to manage cross-functional teams and communicate effectively
• Knowledge of service management tools and reporting systems
• Knowledge of ITIL or similar frameworks is a plus
• Experience with commercial applications for Utilities, such as CRM, Billing and Digital Applications would be advantageous
• Knowledge of monitoring and logging tools such as Grafana
• Excellent communication skills in both Greek and English

WHAT´S IN IT FOR YOU?

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
• Continuous hard and soft skills training & development through global platforms & local academy
• Career coaching and mentorship to help you manage your career and develop professionally
• Ongoing strengths and skills-based evaluation process
• Various opportunities to develop your career across a spectrum of clients, industries and projects
• Diverse and inclusive culture
• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
• Under our Brain Regain initiative, extra relocation benefits may apply