You will be part of the Service Team within Song. Our team, is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.

As a Manager in Service Song you will help Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.

As a Manager in Customer Sales and Service your work could include:

• Product & Service Proposition– Identify market opportunities, determine your audience & personalize with modern segmentation and design innovative products/services to bring to market.
• Sales & Service transformation – Optimize key moments in the digital and physical sales & service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.
• Define business cases, business and implementation roadmaps, and execute solutions.
• Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.
• Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms (e.g. CRM)

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Qualifications

WHO WE´RE LOOKING FOR? 

• A bachelor's degree in Management or other similar fields
• 7+ years of relevant experience
• Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.
• Championing and monetizing the voice of the customer
• Ability to lead teams and structure your teams’ work
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
• Ability to think innovatively and design and deliver client oriented digital solutions
• Ability to work with stakeholders to understand their need and build trusted relationships
• Understanding of delivery methodologies with an emphasis on agile
• Utilize your data fluency to enrich insights and observations
• Ability to perform well under pressure and with defined timelines and milestones
• Advanced verbal and written English skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.
• Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.

WHAT´S IN IT FOR YOU?

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
• Continuous hard and soft skills training & development through global platforms & local academy
• Career coaching and mentorship to help you manage your career and develop professionally
• Ongoing strengths and skills-based evaluation process
• Various opportunities to develop your career across a spectrum of clients, industries and projects
• Diverse and inclusive culture
• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
• Under our Brain Regain initiative, extra relocation benefits may apply