As a Junior IT Support Analyst within our Local Technology Support (LTS) team, you will support our Athens offices by ensuring a seamless technology experience for employees. You’ll be the point of contact for end-user IT support, working closely with global technology teams while gaining hands-on experience across workplace technologies, assets, and collaboration systems.

This role is ideal for someone early in their IT career who is eager to learn, grow, and take ownership in a fast-paced, professional environment.

Responsibilities:

• Provide Tier 1 & Tier 2 end-user support for Windows and macOS workstations

• Support mobile devices (iOS / Android), including configuration and troubleshooting

• Manage Local IT Asset Management (laptops, mobiles, peripherals, inventory tracking)

• Support Audio & Video conferencing systems in meeting rooms

• Provide Printing and peripheral support

• Monitor and support basic local network infrastructure, escalating issues when required

• Collaborate with global IT and infrastructure teams for incident resolution

• Assist with new joiner onboarding:

  • Laptop imaging & setup

  • Mobile device configuration

  • Asset assignment and documentation

• Log, track, and resolve incidents and requests via the IT ticketing system (ServiceNow)

Qualification

WHO WE´RE LOOKING FOR? 

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 1–3 years of experience in IT Support / Helpdesk / Technical Support

• Hands-on experience with:

  • Windows & macOS operating systems

  • End-user hardware troubleshooting

• Basic understanding of network fundamentals (TCP/IP, cabling, patching)

• Familiarity with ITSM / ticketing tools (ServiceNow is a plus)

• Strong problem-solving and communication skills

• A customer-focused mindset with the ability to work independently and as part of a team

• Good English communication skills (written & spoken)

WHAT´S IN IT FOR YOU?

• Competitive benefits, including a fair and balanced parental leave policy.

• At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.

• Career coaching and mentorship to help you manage your career and develop professionally.

• Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.

• Fantastic opportunities to develop your career across a variety of clients.

• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.

• Additional benefits may apply in case of relocation back to Greece.