In this context, we are looking for a motivated and self-driving Consultant with exceptional skills in comunication and analytics to produce quality deliverables for the client. As a Consultant in our Contact Center Practice, you will work closely with the Manager/Sr. Manager to reimagine Contact Center Operations, as well as setup / implement state-of-the-art Contact Center solutions that enhance customer experience and satisfaction.

Responsibilities:

•   Delivering Voice and Non-Voice solutions
•   Design contact centers and implement applications and tools (Genesys, Amazon Connect)
• Creating business proposals from solutioning, effort estimation standpoint and demonstrate solutions

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Qualifications

• WHO WE´RE LOOKING FOR?
• Business and/or Technology University degree (Tier-1 institutes; postgraduate studies preferred), relevant work experience of 3-7 years
• Functional and technical experience on delivering Voice and Non-Voice solutions eg. (IVR, Callback, Web, Email, Chat, SMS, Social Media.) applications solutions using application development tools
• Functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and Omni-Channel Orchestration routing applications using Contact center platforms dev tools
• Sound and expert understanding of Contact Center solutions, components both for on premise and cloud solution types)
• In depth Experience in designing and implementing key business processes in the domain of Customer Services
• In depth Experience in designing and implementing key business processes in the domain of Customer Services
• Key skills:   
• Practical experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA
• Hands-on experience with products from leading vendors such as Genesys, Amazon Connect, Twilio
• Strong oral and written communication skills, including presentation and documentation skills (Excel, Visio, PowerPoint, etc.)
• WHAT´S IN IT FOR YOU?
• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
• Continuous hard and soft skills training & development through global platforms & local academy
• Career coaching and mentorship to help you manage your career and develop professionally
• Ongoing strengths and skills based evaluation process
• Various opportunities to develop your career across a spectrum of clients, industries and projects
• Diverse and inclusive culture
• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
• Under our Brain Regain initiative, extra relocation benefits may apply
• To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.