Global Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity.

Within Accenture Global Network (GN Song), we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

WORK YOU WILL DO:

• Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.

• Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects.

• Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences.

• Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations.

• Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field.

Qualification

WHO WE ARE LOOKING FOR?

• Minimum bachelor’s degree.

• 2+ years of experience within Consulting (preferred) and/or other industry experience.

• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.

• Experience in Service, Contact Center tools (AWS, Genesys, Google, NICE, Sprinklr, Salesforce Service Cloud).

• Excellent English communication skills (written & spoken) required.

WHAT´S IN IT FOR YOU?

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts

• Continuous hard and soft skills training & development through global platforms & local academy

• Career coaching and mentorship to help you manage your career and develop professionally

• Ongoing strengths and skills based evaluation process

• Various opportunities to develop your career across a spectrum of clients, industries and projects

• Diverse and inclusive culture

• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)

• Under our Brain Regain initiative, extra relocation benefits may apply