ai senior change enablement specialist for newra, part of accenture r00332336

ARE YOU READY to step into the New Era (NewRA) of AI-driven banking?

At Accenture Newra AI Hub, we are not just building technology, we are redefining how banking operates. As part of our strategic collaboration with Piraeus, Newra is designed to responsibly embed AI at the core of its business, moving beyond experimentation to real-world impact at scale. Built to make a real difference, Newra reflects our belief that AI creates value only when it genuinely improves people’s lives.

You will work on advanced AI solutions that span the full spectrum of the bank -from core banking systems to customer experience- simplifying complexity, automating critical processes and delivering measurable results where they matter most.

Joining Newra means becoming part of a high-performing team of innovators at the beginning of a major reinvention. This is a space for people who approach AI with depth, discipline and purpose. You will collaborate across disciplines, develop future-proof skills, and help turn technology into real-world transformation.

As AI Senior Change Enablement Specialist , you will drive AI tool adoption across business functions, from awareness to confident daily use. You will run stakeholder analysis, design training, and build the campaigns that turn sceptics into champions. You will sit at the intersection of people, culture, and technology ensuring adoption translates into real, sustained impact.

What you’ll do

• Shape enablement plans for AI tools and use cases moving into production, working with product owners, delivery squads, and business teams

• Translate AI capabilities into practical ways of working: prompts, workflow patterns, use-case examples, do’s and don’ts, quick-start guides, and demos

• Run hands-on sessions, clinics, office hours, and role-based learning journeys that help users apply AI to real tasks

• Map stakeholders, user groups, adoption barriers, readiness needs, and change impacts for each AI rollout

• Support the rollout of tools such as Claude, Cowork, Microsoft Copilot, Copilot Agents, and Microsoft 365 AI-enabled workflows

• Capture user feedback, support questions, prompt patterns, and adoption pain points - then turn them into product and enablement improvements

• Build and activate AI champion communities that share reusable workflows, success stories, and practical lessons across teams

• Monitor adoption KPIs: usage, satisfaction, time-to-proficiency, training completion, productivity signals, and support demand

Qualification

What we need

• Degree in Business, Information Systems, Digital Transformation, Communications, Engineering, Social Sciences, or equivalent experience

• 3-6 years of experience in AI adoption, change enablement, digital transformation, product operations, business analysis, learning, or technology rollout

• Hands-on exposure to GenAI tools (eg Claude, Copilot, ChatGPT Enterprise, or similar)

• Strong understanding of how AI tools support daily work: research, summarisation, drafting, analysis, knowledge retrieval, automation, and decision support

• Ability to design prompts,workflow playbooks,quick-start guides, demos, FAQs, trainings

• Familiarity with MS 365 and collaboration tools: Teams, SharePoint, PowerPoint, Forms

• Strong stakeholder engagement skills, with the ability to translate between business users, product teams, technology teams, and delivery squads

• Analytical mindset to track adoption, usage, satisfaction, training effectiveness and change

• Awareness of Responsible AI, data privacy, security, model limitations, and governance in regulated environments

Nice to have:

• ADKAR / Prosci, change impact assessment, stakeholder mapping, readiness planning

• Experience with adoption dashboards, surveys, feedback loops, champion networks etc 

• Exposure to low-code/no-code automation, prompt libraries, AI agents, or knowledge assistants

What's in it for you

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, parental leave and various corporate discounts

• Continuous training & development through global platforms & local academy. At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people

• Career coaching and mentorship to help you manage your career and develop professionally

• Ongoing strength and skill-based evaluation process

• Various opportunities to develop your career across a spectrum of clients, industries and projects

• Diverse and inclusive culture

• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work

• Under our Brain Regain initiative, extra relocation benefits may apply