order management coordinator

Main Responsibilities

• Handling the “order-to-cash process” for serial products – recording the orders, clearing the delivery date,
• handling of order documents, invoice creation and correction (credit, debit notes, etc.).
•  Responsible for identification and recording of customer needs
•  Clarification and coordination of customer requests as well as provision of a solution in coordination with
• internal support departments (MPM, FCI, MAE, Sales, INS-SAL, etc.) and the headquarter departments (CU
• order handling/clearing, CU logistics, etc.)
•  Processing of SAP customer topics: order management, including samples & loan units/ obligo management /
• turnover tax topics/ customs compliance/ supplier declarations/ complaints etc.
•  Working with e-business solutions (customer portals, EDI)
•  Active use of CRM especially activity management and complaints
•  Support of the realization of valid SSU-AT sales and marketing strategies

Candidate Profile:

• Bc in Business Administration, Logistics, Accounting or a related field
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
• Precise and reliable 
• Communication skills (English, basic knowledge)
• Previous experience in order management, customer service, or logistics
• Proficiency in order management - SAP (preferred) 

On top of a challenging work environment, we are offering:

• Competitive compensation
• Excellent working environment
• Mentoring, coaching, personalized annual learning 
• Opportunity to develop within the corporation

Αίτηση