Are you passionate about ensuring top-notch product quality and dedicated to resolving customer issues in the fast-paced Retail FMCG sector? We’re looking for a detail-oriented and proactive individual to join our team as a Quality and Customer Affairs Associate.

What you will focus on 

• Investigates quality issues and reports from stores, warehouses, and internal customers, and manages corrective actions.
• Handles customer requests related to quality issues (questions, complaints, etc.) received through the Open Line of Communication (Openline).
• Examines returned products and provides opinions on potential causes of deviations (Red Bag process).
• Communicates with suppliers regarding returned products, monitors each case’s progress, and updates customers through the Openline electronic platform by drafting relevant responses.
• Collaborates with cross-functional teams to identify root causes of quality issues and develop preventive measures to ensure product standards.
• Maintains accurate records of quality incidents and corrective actions taken, generating reports for management to track trends and improvements.

What you have

• Bachelor’s degree in Agronomy, Plant Production, Food Science, Nutrition, or a related field.
• 1-2 years of relevant experience in customer experience, quality assurance, or a similar role, ideally within the Retail or FMCG sectors.
• Strong knowledge of MS Office.
• Excellent command of the English language, both written and spoken.

What you bring

• Organizational Mastery – task prioritization – proactive mindset – adhere to deadlines
• Authentic Communication – present and deliver messages in a clear – compelling and concise manner to a variety of stakeholders
• Result Orientation – manage time efficiently – focus on solutions – set clear goals
• Creativity – think out of the box – conceptualize innovation
• Togetherness – value team’s ideas, uniqueness and safeguard belonging
• Your authentic self!

We care for you

• Free lunchbreak in our restaurant
• Free parking
• Lifelong learning & Development
• Wellbeing program

A place where everyone belongs 

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. 

Certified by Diversity Charter Greece and SHARE Equality Label