it support specialist

 Job’s purpose

We are seeking a skilled and customer-oriented IT Support Specialist to join our dynamic IT team. In this role, you will provide technical support to end-users across the organization, ensuring smooth and efficient operations of IT systems and services. Your expertise will play a vital role in maintaining high levels of satisfaction and productivity for our diverse and globally distributed workforce.

What you will focus on

• Technical Support:

  • Provide first- and second-line technical support to employees via phone, email, and ticketing systems.

  • Troubleshoot and resolve hardware, software, and network-related issues promptly.

  • Escalate complex issues to higher support tiers or specialized teams as necessary. 

• IT Asset Management:

  • Maintain and update the inventory of IT assets, including hardware, software and certificates, in the Asset Management System.

  • Coordinate deployment, tracking, and disposal of IT assets in compliance with company policies.

  • Generate reports on asset utilization and lifecycle management for stakeholders. 

• Identity and Access Management (IAM):

  • Support and administer IAM processes and tools, with a focus on CyberArk or similar privileged access management systems.

  • Oversee user provisioning, de-provisioning, and role-based access control (RBAC) to ensure proper account management.

  • Monitor privileged account activities to ensure compliance with security policies and report on unauthorized or suspicious activity. 

• Printing Solutions Administration:

  • Manage and support enterprise printing solutions, including print servers, network printers, and multifunction devices.

  • Troubleshoot printing issues, including driver compatibility, connectivity, and queue management.

  • Work with external vendors (MPS) and internal teams to optimize printing solutions and reduce costs. 

• Documentation and Training:

  • Create and maintain detailed documentation for technical processes, solutions, and user guides.

  • Provide training and support to users on IT tools and best practices. 

• Incident Management:

  • Monitor and resolve incidents in accordance with established SLAs and ITIL processes.

  • Proactively identify recurring issues and recommend solutions to prevent future occurrences. 

• Collaboration:

  • Work closely with local and global IT teams to ensure consistency in support and systems management.

• Participate in IT projects, including system rollouts, migrations, and deployments.

Who we are looking for

• Bachelor’s degree in in Information Technology, Computer Science, or a related field.

• At least 2 years of working experience in IT support or similar role in a multinational environment.

• Proven experience with troubleshooting Windows systems, Office 365, and common enterprise applications.

• Hands-on experience with IT Asset Management and/or Identity and Access Management tools (e.g., CyberArk).

• Proficient in Active Directory, Printing Solutions, and Office 365 administration.

• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).

• Familiarity with IT asset management tools and processes.

• Excellent command of the English and Greek language both written & spoken.

• IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals,  Microsoft 365 Fundamentals, ITIL Foundation) are considered an asset.

• Experience with endpoint management tools (e.g., SCCM, Intune), knowledge of security frameworks and IAM best practices are a plus.

Your value

• Critical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions.

• Problem solving | Define problems, develop and implement effective solutions.  

• Communication | Deliver messages in a clear, compelling, and concise manner.

• Collaboration | Collaborate effectively, relate positively with others and value team’s ideas.

• Time management | Prioritize tasks effectively, manage time efficiently while handling multiple projects.

A place where everyone belongs 

We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label  

AB is recognized as a Top Employer 2024 in Greece. 

Top Employer Institute: Certified Excellence in Employee Conditions 

We Give Our Best to Make a Difference in People’s Lives    

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*All applications are treated with utmost confidentiality