fulfillment shift coordinator

Job’s Purpose

The Fulfillment Shift Coordinator is responsible for leading day-to-day operations within the fulfillment center during assigned shifts. This role ensures timely and accurate order processing, effective team management, and adherence to safety and quality standards. By coordinating staff, resolving operational issues, and monitoring performance, the coordinator plays a key role in maintaining service excellence and supporting continuous process improvement. 

What you will focus on

• Team Management: Supervise and coordinate a large team, including scheduling work shifts, managing time-off requests, and ensuring appropriate shift coverage.

• Fulfillment Oversight: Ensure timely and accurate picking, packing, and shipping of customer orders while upholding quality control standards.

• Issue Resolution: Address and resolve any operational issues that arise during the shift to minimize disruptions and maintain productivity.

• Safety & Hygiene Compliance: Monitor adherence to workplace safety and hygiene protocols in accordance with company policies and regulatory requirements.

• Performance Monitoring: Track and report on key performance indicators (KPIs), ensuring alignment with departmental targets.

• System Reporting: Use fulfillment systems to document shift outcomes, identify trends, and support data-driven decision-making.

• Process Improvement: Contribute to the ongoing optimization of fulfillment operations through innovative problem-solving and implementation of best practices.

Who we are looking for 

• Experience: 1–3 years of relevant experience in logistics, retail operations, or another environment involving team management and fulfillment processes.

• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.

• Technical Skills:

  • Proficiency in Microsoft Office, particularly Excel

  • Experience with ERP and Warehouse Management Systems (WMS)

• Language: Strong command of English, both written and verbal

Your Value

• Effective Communication: Ability to communicate clearly, concisely, and professionally across all organizational levels.

• Organizational Agility: Skilled in prioritizing tasks, managing documentation, and meeting operational deadlines.

• Customer Orientation: Committed to delivering a high-quality customer experience through reliable fulfillment operations.

• Team Leadership: Fosters a collaborative work environment, values individual contributions, and promotes a culture of inclusion.

We care for you

• Room to grow and develop via numerous opportunities for learning, professional development and career advancement

• A safe and healthy workplace and a friendly environment which respects each employee’s individuality and personality

• Member of Ahold Delhaize

A place where everyone belongs

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label

We Give the Best of our Self to make the Best in People’s Lives  

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All applications are treated with utmost confidentiality