Sportserve

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As Product Manager for Core pages, you will be the primary overseeing the product roadmaps and the user experience for Core Pages across Sportserve. Your main responsibility will be to create and implement the medium and long-term product vision, ensuring it aligns with the commercial strategy developed by the executive management team.&nbsp;You will play a key role in gathering and generating innovative product ideas and enhancing the features of our current offerings. It will be essential for you to comprehend the strategic direction, requirements, and challenges that the business faces, as well as those posed by the external market and competitors, to ensure continuous improvement of our products for maximum business value.What you'll be getting up to:Product ownership:<ul><li>Own the vision and roadmap for the registration, entry, my account and cashier pages, aligning them with company objectives and user needs.</li><li>Define clear KPIs to measure the performance and success of these pages and drive continuous improvement.</li><li>Stay ahead of industry trends, competitor strategies, and technological advancements to inform strategic decisions.</li></ul>Product Development:<ul><li>Prioritise and manage the product backlog for registration, my account, entry and cashier pages, ensuring alignment with broader business goals.</li><li>Collaborate with stakeholders, including marketing, operations, and customer support teams, to gather requirements and define features.</li><li>Lead cross-functional teams through the product lifecycle, from ideation to launch and optimisation.</li></ul>User Experience Focus:<ul><li>Ensure all design decisions are customer focused, balancing aesthetic appeal with functionality and performance.</li><li>Oversee the creation of wireframes, prototypes, and final designs for entry and cashier pages.</li><li>Conduct user research, A/B testing, and usability testing to validate design and feature decisions.</li></ul>Data-Driven Optimisation:<ul><li>Analyse user behaviour, conversion rates, and other key metrics to identify improvement opportunities.</li><li>Implement data-driven changes to enhance user satisfaction, retention, and revenue generation.</li><li>Regularly report on the performance of entry and cashier pages and recommend strategic adjustments.</li></ul>Requirements:<ul><li>Proven experience as a Product Owner, Product Manager, or similar role in a digital product environment.</li><li>Strong background in UI/UX design, with a portfolio showcasing user-centered designs and measurable outcomes.</li><li>Excellent understanding of agile methodologies and experience with tools like Jira or Trello.</li><li>Strong analytical skills with experience using tools like Google Analytics, Mixpanel, or similar.</li><li>Exceptional communication and collaboration skills to align diverse teams and stakeholders.</li><li>Ability to balance strategic thinking with hands-on execution.</li><li>Strong leadership, communication, and project management skills.</li><li>A natural strategic leader, with a talent for empowering and inspiring teams.</li><li>An excellent communicator, effectively collaborating with diverse stakeholders.</li><li>Flexible and adaptable, thriving in a dynamic and fast-paced environment.</li><li>Excellent command of the English language - written &amp; spoken.</li></ul>

Product Manager - Core Pages

We are looking for a QA engineer to help us shape and build the future of our tools and products. You will help us to create and maintain a set of manual, automation and performance test suites for our web applications and restful APIs. It’s a green field project so you can expect to work with cutting edge technologies. It’s a multi-cultural and geographically distributed team where most of the communication is happening online using audio and video conferencing tools. What you'll be getting up to:&nbsp; <ul><li>Working as part of the development team to provide technical expertise and support in terms of performance, automation and manual testing.</li><li>Ability to understand, analyse, evaluate and act upon business requirements forming a basis for Agile development approaches.</li><li>Identify components to be tested and define rapid and pragmatic fit for purpose testing in alignment with the rest of development teams.</li><li>Follow best practices, promote industry standards and ensure our products are reliable with an excellent user experience.</li><li>Knowledge of business requirements and their impact on delivery, identify and work together with a business analyst to gather missing requirements.</li><li>Execute software quality assurance testing via performance and automation tools.</li><li>Gather, analyse and summarise test results.</li><li>Be flexible to support your applications outside of working hours during major sport events (in rota with your peers and team mates) or during releases that may happen outside of standard working hours.</li></ul>Requirements:<ul><li>At least 5+ years of working experience in QA working on varied types of software development projects</li><li>Proven experience in creating detailed, comprehensive and well-structured test plans and test cases.</li><li>Experience in testing web applications UI using Playwright or Cypress, alternatively Selenium Web Driver or Appium</li><li>Solid knowledge of at least one modern programming language, preferably TypeScript, JavaScript.</li><li>Strong understanding of web technologies.</li><li>Familiarity with frontend frameworks.</li><li>Basic knowledge of SQL.</li><li>Basic knowledge of Linux command line (bash).</li><li>Understanding of continuous integration/delivery.</li></ul><ul><li></li></ul>Desirable skills and experience:<ul><li>Experience in manual and automated testing with RESTful Web Services using any of following tools: SOAPUI, Postman, Insomnia, Rest Assured, Karate or JMeter.</li><li>Experienced in performance testing using tools like K6 or JMeter.</li><li>Functional, integration and unit testing using JUnit or TestNG, Cucumber.</li><li>A background in online sports betting and gaming systems would be ideal, but we would love to hear from people who have any frontend testing knowledge and experience.</li></ul>

Senior Quality Analyst

When it comes to being successful at Sportserve, there's more to it than just being really good at the technical stuff. It's also your ability to be an awesome problem solver. And here's the thing, we totally get that we can't all be experts in everything, right? So, it's all about having that thirst for knowledge and being passionate about learning. You'll also need amazing attention to detail, so if something seems off, you won't rest until you've figured out what's going on. We see ourselves as a cool group of people who love coming up with new ideas and making things happen. As long as you have a true passion for creating awesome stuff, you'll fit right in. What you'll be getting up to: <ul><li>Working across several business areas providing development, maintenance and support.</li><li>Complete tasks &amp; deliver projects on time and to the highest standards.</li><li>Discuss/Meet key stakeholders to understand the problems they wish to address.</li><li>Liaise with architects, analysts, business representatives, infrastructure specialists to jointly develop proposals for technical solutions including implementation deployment, support, and troubleshooting overviews.</li><li>Scope and conduct needed Proof of Concepts when necessary.</li><li>Help identify probable causes and provide immediate solutions during an incident.</li><li>Provide assistance to other developers/projects as needed.</li><li>Attend daily catch ups to report on assigned tasks’ progress and attend Scrum ceremonies for project planning and other purposes from time to time.</li><li>Contribute significant ideas for making the applications better and easier to use.</li><li>Mentor more junior members of the team</li></ul>Requirements: <ul><li>Bachelor's degree in Computer Science or any related technical field.</li><li>At least 5+ years of working experience in serving as a Java Developer working on varied types of software development projects.</li><li>Strong grasp of established and emerging technologies, systems, platforms, and software.</li><li>Expert knowledge of Java and open-source software (e.g. Spring).</li><li>Advanced knowledge of SQL, preferably with Oracle databases.</li><li>Experience with monolithic applications as well as designing and implementing microservices architecture.</li><li>Experience designing and building RESTful web service APIs.</li><li>Distributed caching (Hazelcast or Redis).</li><li>Knowledge of Asynchronous Messaging (Kafka, RabbitMQ, or JMS).</li><li>Familiarity with observability tools like Elastic stack, Grafana, etc.</li><li>Experience with continuous integration and continuous deployment (CI/CD) pipelines and tools such as Jenkins, Docker, GitLab, Ansible playbook, etc.</li><li>Previously worked on large-scale multi-threaded projects.</li><li>Demonstrable knowledge of Maven and Linux.</li><li>Experience building highly transactional, high-volume distributed server applications.</li><li>Knowledge of JVM monitoring and performance tuning Java applications, as well as troubleshooting issues in production.</li><li>Knowledge and/or experience of Python is appreciated.</li><li>Background in Agile Software Development using Scrum Methodology is preferred but not required.</li><li>Background in Online Gaming is preferred but not required.</li><li>Nice to have experience with SWT, Swing or similar.</li><li>Extra points if you have developed web apps in HTML/JavaScript.</li></ul>Others:<ul><li>Passion for writing high-quality, rock-solid software.</li><li>Ability to write and interpret technical documentation. </li><li>Good team player, good oral and written English communication skills.</li><li>Creative, analytical, and with strong problem-solving skills, with a desire to continuously learn and go outside the comfort zone.</li></ul>

Senior Java Developer

As a&nbsp;Senior Software Engineer&nbsp;with a backend focus, you are expected to develop a deep understanding of our domain and contribute scalable, efficient, and reliable solutions to complex engineering challenges.You will play a pivotal role in shaping system architecture and backend services, ensuring they meet the demands of a growing, data-driven, and performance-sensitive environment.What you'll be getting up to:<ul><li>Design and implement efficient, scalable solutions that support advanced algorithmic python based applications.</li><li>Define and architect solutions that are structurally sound and align with best practices, ensuring robust integration with data-driven systems.</li><li>Collaborate with various departments to integrate machine learning models and complex algorithms into business driven applications.</li><li>Support and improve existing serverless applications</li><li>Take ownership of code quality, testing, and documentation to maintain high standards and continuous improvement across projects.</li><li>Stay engaged in new technologies domain-specific knowledge, bringing fresh insights and approaches to the team.</li></ul>Technical Skills:<ul><li>10+ years experience as a Software Engineer with a focus on high throughput distributed systems (backend focused).</li><li>Proven experience in backend development with proficiency in languages such as Python, Go, or similar.</li><li>Utilise Advanced Technical Stack: Leverage our technical stack, including Python, Fast API, Flask, SQL, PostgreSQL, BigQuery.</li><li>Strong foundation in data structures, algorithms, and problem-solving, with a clear focus on efficiency and optimization.</li><li>Advanced experience with PostgreSQL (stored procedures, functions, views, etc.).</li><li>Experience with architecting and implementing large-scale, distributed systems that handle significant data processing.</li><li>Knowledge of databases (SQL and NoSQL) and experience in designing data storage solutions that support large python based solutions.</li><li>Fluent with GCP cloud platform and containerisation tools (e.g., Docker, Kubernetes).</li><li>Implement and optimize CI/CD pipelines for machine learning model deployment using Gitlab CI.</li><li>Monitor system performance and implement improvements for scalability</li><li>Participate in code reviews and technical documentation.</li><li>Experience with version control systems (Git) and collaborative development workflows.</li></ul>Requirements:<ul><li></li></ul><ul><li>Passion for continuous learning and a keen interest in exploring and mastering new domains, especially in AI/ML and data-driven technologies.</li><li>Strong analytical skills and an ability to translate complex problems into effective, scalable solutions.</li><li>Excellent communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to diverse stakeholders.</li><li>Excellent command of the English language - written &amp; spoken.</li><li>Attention to detail and commitment to quality.</li><li>Collaborative team player.</li><li>Highly organised with a strong ability to prioritise across multiple projects.</li></ul>

Python Software Engineer - AI Projects

As a Staff Machine Learning Engineer with a backend focus, you will play a pivotal role in shaping scalable AI and algorithmic solutions that directly address complex business challenges. You are expected to possess a deep understanding of both the technical and domain-specific landscapes, enabling you to architect robust systems that integrate seamlessly with our platforms.You will be part of a high-impact team that works at the intersection of data, machine learning, and backend engineering.What you'll be getting up to:<ul><li>Design and implement efficient, scalable solutions that support advanced algorithmic and AI/Machine Learning-driven applications.</li><li>Define and architect solutions that are structurally sound and align with best practices, ensuring robust integration with data-driven systems.</li><li>Collaborate with various departments to integrate machine learning models and complex algorithms into business driven applications.</li><li>Support and improve existing AI/Machine Learning solutions</li><li>Take ownership of code quality, testing, and documentation to maintain high standards and continuous improvement across projects.</li><li>Stay engaged in new technologies, AI advancements, and domain-specific knowledge, bringing fresh insights and approaches to the team.</li></ul>Required Technical Skills<ul><li>10+ years experience as a Software Engineer with a focus on high throughput distributed systems with a focus on the backend.&nbsp;</li><li>Proven experience in backend development with proficiency in languages such as Python, C# on Linux, Go, or similar.</li><li>Utilise Advanced Technical Stack: Leverage our technical stack, including Python, SQL, PostgreSQL, BigQuery, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Pytorch, to develop robust and scalable AI/ML solutions.</li><li>Strong foundation in data structures, algorithms, and problem-solving, with a clear focus on efficiency and optimisation.</li><li>Experience with architecting and implementing large-scale, distributed systems that handle significant data processing.</li><li>Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative Gen AI use cases and solutions.</li><li>Knowledge of databases (SQL and NoSQL) and experience in designing data storage solutions that support machine learning workflows.</li><li>Advanced experience with PostgreSQL (stored procedures, functions, views, etc.).</li><li>Fluent with GCP cloud platform and containerization tools (e.g., Docker, Kubernetes).</li><li>Implement and optimise CI/CD pipelines for machine learning model deployment using Gitlab CI.</li><li>Monitor system performance and implement improvements for scalability.</li><li>Participate in code reviews and technical documentation.</li><li>Experience with version control systems (Git) and collaborative development workflows.</li></ul>Requirements:<ul><li>Passion for continuous learning and a keen interest in exploring and mastering new domains, especially in AI/ML and data-driven technologies.</li><li>Strong analytical skills and an ability to translate complex problems into effective, scalable solutions.</li><li>Excellent communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to diverse stakeholders.</li><li>Excellent command of the English language - written &amp; spoken.</li><li>Attention to detail and commitment to quality.</li><li>Collaborative team player.</li><li>Highly organised with a strong ability to prioritise across multiple projects.</li></ul>

Staff Machine Learning Engineer

We are looking to hire an Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.Role Description&nbsp;This role plays a key part in modernizing infrastructure, maintaining CI/CD pipelines and enabling developer productivity through platform tooling and automation. The ideal candidate has good proven experience with cloud platforms, infrastructure as code and will bring a DevOps mindset, thriving in a collaborative, agile environment. The Mid-level Engineer will play a pivotal role alongside all areas of Technology working with modernized platforms like Kubernetes (K8S), Docker containerization and CI/CD processes meanwhile learning new tools/systems in a really fast-paced dynamic team and environment.The key values that we strive towards in TechnologyOwnership, Continuous Improvement Mindset, Trust and Honesty. Delivery Engineering TeamDelivery Engineering is an internal platform team focused on building and improving systems to accelerate the delivery of software and infrastructure. Our team’s first target will be enabling DevOps practices due to its direct impact on the overall processes and culture. The primary goal of Delivery Engineering is to build the “Golden Path” to production by automating and concentrating improvements around bottlenecks such as Integration points and handoffs. We will work closely with Development teams to break down silos, helping to build more resilient pipelines, continuously improve the delivery system and help with the adoption of better overall delivery practices/processes. Currently reviewing the future possibility to become a fully supportive On-Call operational team. Key Responsibilities<ul><li>Supporting and maintaining CI/CD pipelines, infrastructure automation and application deployment processes</li><li>Focuses on the day-to-day pipeline operations, deployment optimizations and legacy systems/technical debt activities</li><li>Collaborate with Senior Engineers to improve delivery automation and enhance DevEx and self-servicing</li><li>Aligns to effective incident response processes, helping with root cause analysis and problem resolution during incident management sessions</li><li>Take ownership and pride in the work you deliver, ensure what is delivered is of quality and takes into account maintainability and supportability processes</li><li>Promoting excellence in documentation and visibility by proactively equipping ourselves with the right tools like operating procedures (SOPs) and architectural diagrams</li><li>Improve the team skill set by increasing and sharing knowledge, thus setting the quality and precision engineering benchmark</li><li>Understand the importance of and be a strong advocate for non-functionals eg. monitoring, alerting, logging</li></ul>Required Skills and Experience<ul><li>3+ years of experience in DevOps oriented roles, including and similar to Site Reliability Engineering or Platform Engineering roles</li><li>Good and demonstrable experience with CI/CD tools and platforms like GitLab CI, Nexus, SonarQube, Docker</li><li>Infrastructure as Code (IaC) including Terraform, Ansible and cloud provisioning basics with OCI/GCP as preferred cloud environments</li><li>Attention to detail with problem-solving capabilities, able to debug pipelines, resolve issues and assist with improvements in our platforms/tools and CI/CD processes</li><li>Strong Infrastructure automation and configuration management principles, assisting in Terraform and Ansible infrastructure provisioning and maintenance</li><li>Deployments and release supportability, ensuring smooth processes and investigate and troubleshoot issues when they arise</li><li>Basic Kubernetes (K8S) exposure and experience, running workloads, troubleshooting K8S runners, K8S clusters and including containerization tools (like Docker)</li><li>Helping in the support of legacy platform migrations and adoption, like move to GitLab-CI and transition to Kubernetes (K8S) platform</li><li>Strong experience with scripting and automation practices like Python (or other language), Bash/Shell, YAML including any Development frameworks</li><li>Extensive experience and in-depth knowledge of the Linux operating system for effective troubleshooting activities</li><li>Experience with Observability tools like Grafana, Prometheus, ELK, OCI Observability</li><li>We highly value ownership and initiative with capabilities to drive projects independently</li><li>Dealing with changes on a daily basis in a very dynamic work environment</li><li>Good communication skills with ability to explain solutions/issues clearly, enhancing the collaboration and coordination with other teams</li></ul>

Delivery Engineer

We are looking for a talented Lead PHP Full-Stack Developer to work closely with our product owners to help shape and build the future of our Frontend ecosystem for a global online sports betting operator. You will need strong frontend skills, experience on a modern component framework like React or Vue, and expertise on a back-end framework like Symfony (preferably) or Laravel.More importantly, you will need to be a strong problem solver who loves to learn — we’re not experts in everything and we don’t expect you to be either. You know good systems’ design when you see it and you know when and how to improve it. Details matter to you, and if something is off — you will go the extra mile to figure out why.&nbsp;We just care about what you can do and how you do it. We’re all just makers and tinkerers, so as long as you love to build awesome stuff you’ll fit right in.What you'll be getting up to:&nbsp;<ul><li>Lead a cross functional team of software and QA engineers.</li><li>Designing and implementing new features and solutions.</li><li>Working with key business stakeholders to understand the problems that need to be addressed.</li><li>Performing analysis of current programs including performance diagnosis and troubleshooting of issues.</li><li>Provide assistance to testers and support personnel as needed to determine system problems.</li><li>Refine system requirements and break them down into workable tasks.</li><li>Prioritise and execute tasks in a high-pressure environment.</li><li>Work both independently and in a team-oriented, collaborative environment.</li><li>Apply effective and clear communication with non-technical staff and with members of interdisciplinary teams.</li><li>Writing and improving the documentation for the company products and tools.</li><li>Maintaining our products and assisting in troubleshooting production incidents.</li><li>Helping customer support answer customer questions.</li></ul>Here are a few recent and inflight projects/initiatives of the team:<ul><li>Overhauling our product for improved UX.</li><li>Integration with the organization's next generation payments backend systems.</li><li>Integrate new payment methods and payment providers and speed up said integrations&nbsp;with automation/configuration improvements</li><li>Provide self-help tools to the players for them to complete their transactions and unblock&nbsp;stuck transactions.</li><li>Provide the tools to Customer Support to process quickly and efficiently follow-ups by&nbsp;players as to their transactions</li></ul>Good command of the following technologies:<ul><li>JavaScript, React, PHP, Git, Linux, Bash, REST, Docker usage, OOP </li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science or any&nbsp;related technical field.</li><li>For a lead position, candidates are expected to have over 8 years of relevant&nbsp; experience, including a minimum of 2 years in a leadership or technical management role.</li><li>Excellent command of the English language - written &amp; spoken.</li><li>Attention to detail and commitment to quality.</li><li>Collaborative team player.</li><li>Highly organised with a strong ability to prioritise across multiple projects.</li><li>Experience with Agile methodology and tools like Jira.</li></ul>Please note, the role requires being available for on call support as required.

Lead PHP Full-Stack Developer

We are looking to hire a&nbsp;Senior Security Operations Analyst&nbsp;to join our global team in Technology. This is a challenging, fast-paced and exciting environment with plenty of opportunities to influence and grow the technology area.The Senior Security Operations&nbsp;Analyst&nbsp;plays a critical role in detecting and responding to cyber threats, refining alerting systems and leading security investigations. The ideal candidate brings deep expertise in network and infrastructure security, embraces a DevSecOps mindset and excels in collaborative, agile environments. The Senior Threat Intelligence Analyst will play a pivotal role across the Technology organization, working closely with the 3rd Line Security Engineering team to enhance threat response and protection, serving as the first line of support in responding to security incidents.The key values that we strive towards in Technology : Ownership, Continuous Improvement Mindset, Trust and Honesty.What you'll be getting up to:&nbsp; <ul><li>&nbsp;Lead threat intelligence operations, collecting, analyzing and contextualizing data from&nbsp;internal and external sources/platforms/tools to identify any possible emerging threats&nbsp;and vulnerabilities.</li><li>Track and profile threat actors, malware campaigns and attack techniques relevant to&nbsp;the organization’s industry and assets. Participating in confidential security investigations&nbsp;across the business.</li><li>Collaborate closely with incident management, SOC and security engineering team to&nbsp;enrich detections and improve threat response effectiveness.</li><li>Produce high-quality, actionable intelligence reports to inform stakeholders and&nbsp;support&nbsp;proactive security decisions.</li><li>Improve the team skill set by increasing and sharing knowledge, thus setting the quality&nbsp;and precision engineering benchmark.</li><li>Own and enhance the security posture of our remote access solution.</li><li>Develop and maintain threat intelligence feeds, tools and processes to support&nbsp;automated and manual analysis requirements.</li><li>Understand the importance of and be a strong advocate for non-functionals eg.&nbsp;monitoring, alerting, logging.</li><li>Promoting excellence in documentation and visibility by proactively equipping ourselves&nbsp;with the right tools like operating procedures (SOPs) and architectural diagrams.</li><li>Take ownership of key security platforms, help mentoring and guiding Junior/Mid Engineers in their usage and improvement.</li><li>This is a fully hands-on technical role with active participation in an on-call ROTA, requiring direct involvement in security operations, tooling and Incident response.</li></ul>Requirements:<ul><li>5+ years of experience in Security Operations oriented roles, including and similar to&nbsp;Security Engineering or any Threat Intelligence teams.</li><li>&nbsp;Lead the analysis and tuning of WAF traffic, collaborating with Domain/Product owners&nbsp;to reduce false positives and strengthen protections.</li><li>&nbsp;Strong experience with any SIEM solutions such as Splunk or Kibana.</li><li>Proficiency in maintaining and troubleshooting IAM platforms including SSO integration.</li><li>Practical experience with any vulnerability management and scanning solutions.</li><li>Proficient in XDR platforms, providing continuous improvement ensuring proactive detection and response capabilities (like automation playbooks).</li><li>&nbsp;Able to plan and drive migration activities from legacy applications to modernized cloud&nbsp;platforms and workloads, like WAF rules between different providers and products.</li><li>Experience with Observability tools like Grafana, Prometheus, ELK, OCI Observability.</li><li>Extensive experience and in-depth knowledge of the Linux operating system for effective troubleshooting activities.</li><li>Problem-solving with ability to deep dive into problems to find the underlying issues.</li><li>Attention to detail, dig into understanding what is needed rather than what may be&nbsp;requested.</li><li>Dealing with changes on a daily basis in a very dynamic work environment.</li></ul>

Senior Security Operations Analyst

We are looking to hire a Junior IT Engineer to join our Enteprise Services Team&nbsp;in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area. This role offers the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation.What you will be getting up to: <ul><li>Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end user devices.&nbsp;</li><li>Monitor and maintain the performance, availability, and security of IT end users systems and services, proactively identifying and addressing potential issues and vulnerabilities.</li><li>Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency.&nbsp;</li><li>Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives.&nbsp;</li><li>Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation.&nbsp;</li><li>Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which will be used by other teams.&nbsp;</li><li>Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency.</li><li>Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement.</li><li>Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.</li></ul>List of skills we think you need:<ul><li>Working knowledge in end user computing &amp; networking troubleshooting (TCP/IP, DNS and SMTP).</li><li>Working knowledge in IT infrastructure, systems administration, network management and end user support services.</li><li>Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now.</li><li>Working experience with IDP platforms like Okta, Azure.</li><li>Proven communication skills, written and verbal.</li><li>Ability to read &amp; analyse business processes, procedures, training material.</li><li>Analytical &amp; problem solving abilities.</li><li>Service oriented demeanour is a must.</li><li>Driving change and handling difficult situations.</li><li>Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.</li><li>Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.</li></ul>Nice to have:<ul><li>Working experience with Network devices like Fortigate, Ubiquiti, Cisco.</li><li>Working experience with MDM platforms like Jamf Pro, Workspace One, Microsoft Endpoint Manager.</li><li>Working experience with Google Workspace.</li><li>Scripting skills in Powershell, Bash or Python.</li><li>Understanding of API’s.</li><li>Understanding of Client server &amp; web based application architectures.</li><li>Ability to produce practical designs and solutions for complex demands and requirements including hands-on implementation of the project.</li></ul>

Junior IT Engineer - Enterprise Services Team

What you'll be getting up to: <ul><li>Prepare comprehensive Test Plans that include project scope, testing methodologies, execution plan and schedule.</li><li>Understand, analyze, evaluate and acting upon business requirements forming the basis for Agile development approaches.</li><li>Develop testing strategy for specific areas of the product and applications.</li><li>Identify components to be tested and define rapid and pragmatic fit for purpose testing in alignment with the rest of the development squad.</li><li>Follow best practices, promote industry standards and ensure our products are reliable with an excellent user experience.</li><li>Knowledge of business requirements and their impact on delivery.</li><li>Ensure bugs reported in the Defect Management tool are complete, clear, concise and comprehensive for other team members to replicate and/or understand reported defects with all the necessary supporting information.</li><li>Gather, analyze and summarize test results.</li><li>Have a technical foundation in order to be able to gradually learn and participate in automation code development.</li></ul>Requirements:<ul><li>2-5 years of working experience in QA working on varied type of software development projects.</li><li>Practical automation experience is required.</li><li>At least 2 years of experience in testing applications with Third Party integrations.</li><li>An understanding of continuous integration/delivery.</li><li>Strong background on any software development methodology particularly Agile.</li><li>Background on testing SOAP and RESTful Web Services using SOAPUI or similar tools.</li><li>Good oral and written English communication skills.</li><li>Creative, analytical, and with strong problem solving skills.</li><li>Strong grasp of established and emerging technologies, systems, platforms, and software.</li><li>Ability to organize and manage multiple priorities.</li><li>Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.</li><li>Ability to work in a team and works well under pressure and deadlines</li><li>Background in Agile Software Development using Scrum Methodology is preferred but not required.</li><li>Background in Online Gaming is preferred but not required.</li></ul>Desirable skills and experience:<ul><li>Experience using web based task management and resource allocation tools such as Jira.</li><li>Able to operate as an Analyst / Quality Analyst and Automation QA.</li><li>Basic knowledge with any programming language.</li><li>Basic understanding with Selenium Web Driver and/or any similar technologies.</li><li>Knowledgeable of the Page Object Pattern.</li><li>Experience with Linux will also be beneficial.</li><li>Knowledgeable with mobile testing is a plus.</li><li>More extensive experience in automation is a plus.</li></ul>

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