Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.

Whether you're starting your career or an experienced professional, we have open vacancies at One&amp;Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.

One&Only Resorts

Τουρισμός / Ξενοδοχεία

Εστίαση

Προσωπικό Ασφαλείας

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Aoristou

Seasonal

FullTime

OnSite

The Officer, Security, is responsible for maintaining a safe and secure environment for guests and colleagues by patrolling and monitoring the premises, personnel, and company assets.Key Duties and ResponsibilitiesSecurity Patrols:<ul><li>Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry as necessary.</li><li>Obtain help by sounding alarms when needed.</li></ul>Loss Prevention:<ul><li>Prevent losses and damages by reporting irregularities, informing violators of policy and procedures, and restraining trespassers.</li><li>Complete reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, and obtaining signatures.</li></ul>Environmental Monitoring: Maintain a secure environment by monitoring and adjusting building and equipment controls as required.Equipment Maintenance:<ul><li>Ensure the operation of security equipment by completing preventive maintenance, following manufacturer's instructions, troubleshooting malfunctions, and calling for repairs when necessary.</li><li>Evaluate new equipment and techniques as needed.</li></ul>Team Contribution: Contribute to the team effort by accomplishing related tasks as required.Additional Duties: Perform any other duties as assigned by the security management team.Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>High School Diploma</li><li>Minimum of 1 year of experience in relevant positions</li><li>Professional qualification from a recognized institute</li><li>Good knowledge of English</li><li>Physically fit</li></ul>What we offer<ul><li>Competitive salary and benefits</li><li>Comprehensive training and development opportunities</li><li>40-hour workweek on a rotating schedule, with 2 days off per week</li><li>Complimentary staff meals during shifts</li><li>Private health insurance and prepaid bonus card</li><li>Special discounts at partnered businesses</li><li>An exciting work environment in one of the world’s most exclusive destinations</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Security Officer | One&Only Aesthesis, Athens (16968)

Assist the Demi Chef de Partie, Chef de Partie in the preparation, production and service of food items of the kitchen within the designated area. The job holder must be familiar with all policies and procedures of the department, F&amp;B standards, Health &amp; Hygiene, Fire &amp; Safety standards. The position is seasonal.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Follow the standard recipes, methods of preparation and presentation according to the department/hotel standard as laid down by the Sous Chef ensuring you are maintaining the relevant standards.&nbsp;</li><li>Be familiar with the menu and thoroughly know the ingredients, portion size, method of cooking, preparation time and presentation of item on the menu thereby ensuring the items are properly prepared and presented whether hot or cold or as the case might be.&nbsp;</li><li>Constantly check prepared food for its taste, temperature and visual appeal. Being aware of the importance of quality food and make every effort to prepare the items to the established quality. &nbsp;</li><li>Check daily all fridges and storerooms in the designated section ensure that the correct temperatures are being maintained and making sure all perishable items are in perfect condition. Take preventive action against loss whenever necessary.</li><li>Ensure and prevent the use of spoiled or contaminated products in any phase of food preparation. Double check with a senior chef should anything be in doubt regarding the quality and freshness of ingredients&nbsp;</li><li>Be on duty according to the scheduled roster, correctly groomed and in a condition to perform assigned duties.</li><li>To ensure that all Food Safety standards – HACCP / DIVERSEY or else &nbsp; are followed to the fullest.</li><li>Participate in ‘on-the-job’ training and mentoring from senior chefs to ensure that you perform at the required standards. &nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Qualification in Commercial Cookery from an internationally recognized institution with minimum of 6 months Chef experience&nbsp;</li><li>Knowledge of procedures and methods used in the preparation, production, presentation and storage of food items is required.</li><li>Proficiency in English would be beneficial. &nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Commis | Ora by Ettore Botrini | One&Only Aesthesis, Athens (7727)

The bartender is responsible for providing professional and customer focused service to our guests, ensuring a memorable experience for guests. He will work closely with the Culinary and Service teams to ensure One&amp;Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals.Key duties and responsibilities<ul><li>Maintain complete knowledge of service requirements for assigned function.</li><li>Knowing all Liquor brands, beers and non-alcoholic beverages ordered.</li><li>Characteristics/description of wines/champagnes ordered.</li><li>Designated glassware, ingredients, preparation method and garnishes required.</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li><li>Transport supplies from storeroom to bar set-up area.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level daily.</li><li>To be proficient in the History of the Specialty Outlets and act as an ambassador to it.</li><li>Well knowledge of the Outlet’s menus and promotional activities.</li><li>To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards.</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest.</li><li>To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.</li><li>Perform any side-work as requested</li></ul>Skills, experience &amp; educational requirements<ul><li>At least 2 years’ experience at a similar level</li><li>Excellent knowledge of English</li><li>Excellent communication skills</li><li>Workplace training from within a high standard hotel environment.</li><li>An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment.</li><li>Experience with Micros is a plus.</li><li>Experience in a luxury resort would be an advantage but not a requirement. Experience in luxury resort would be an advantage but not a requirement.</li></ul>What we offer&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort</li><li>Career growth opportunities within One&amp;Only Resorts</li><li>Continuous training and professional development</li><li>Competitive salary and benefits package</li><li>Prepaid Super-Market Card</li><li>Exclusive discounts at partner businesses</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Bartender | Sumosan | One&Only Aesthesis, Athens (16255)

As a Host, you will be responsible for managing the in-house and post-stay experiences for our guests. Your role is to ensure that every guest receives personalized, world-class service, and their needs and expectations are exceeded at every stage of their stay. You will be the face of the resort, greeting guests, managing their requests, and ensuring they have a seamless and memorable experience. Your knowledge of the resort, local attractions, and services will allow you to anticipate guest needs and provide recommendations, ensuring that every detail is taken care of.&nbsp;Key Duties and Responsibilities<ul><li>Provide exceptional service that exceeds guest expectations and fosters customer loyalty.</li><li>Build positive relationships with guests while maintaining a professional and attentive manner.</li><li>Anticipate guest needs and deliver immediate assistance when requested.</li><li>Ensure that all in-house guest requests are promptly met, maintaining a high level of satisfaction.</li><li>Coordinate and organize a warm welcome and a fond farewell for individual guests.</li><li>Communicate guest arrivals, preferences, and special requests to relevant departments.</li><li>Collect guest preferences throughout their stay and tailor experiences accordingly.</li><li>Demonstrate exemplary conduct, maintaining high grooming standards.</li><li>Cooperate with other departments to ensure seamless and efficient operations.</li><li>Ensure your work area is always clean and maintained to the highest standards.</li><li>Assist with any additional duties as directed by the Guest Relations/Hosts Team Leader or management. &nbsp;</li></ul>Skills, Qualifications, and Requirements<ul><li>Minimum of 2 years' experience as a Butler, Receptionist, or Guest Relations agent in a five-star hospitality environment.</li><li>Excellent command of the English language (additional languages are a plus).</li><li>Proficient in computer programs, including MS Office, Excel, and Opera.</li><li>Ability to work well under pressure and handle multiple tasks simultaneously.</li><li>Strong organizational and communication skills.</li><li>Business or Management qualifications are desirable. &nbsp;</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Comprehensive training and development opportunities.</li><li>40-hour workweek on a rotating schedule, with 2 days off per week.</li><li>Complimentary staff meals during shifts.</li><li>Private health insurance and prepaid bonus card.</li><li>Special discounts at partnered businesses.</li><li>An exciting work environment in one of the world’s most exclusive destinations.</li></ul>

Host | One&Only Aesthesis Athens (7561)

Named after the Greek word for ‘hour’ and the Italian word for ‘now’,&nbsp;Ora by Ettore Botrini&nbsp;celebrates the acclaimed chef’s&nbsp;Greek-Italian&nbsp;heritage. Inspired by treasured family recipes and the travels of his youth, Chef Botrini reimagines classic Mediterranean flavours through a modern lens, creating a nostalgic dining experience grounded in seasonality and simplicity.Ora by Ettore Botrini has been recognised with an FNL Star as one of the Best Restaurants of 2025.About the RoleAs a&nbsp;Waiter at ORA, you will be responsible for providing&nbsp;exceptional table service, ensuring guests enjoy a seamless and memorable dining experience. You will act as a&nbsp;knowledgeable ambassador of Ettore Botrini’s cuisine, guiding guests through the menu and pairing recommendations while maintaining&nbsp;One&amp;Only’s world-class hospitality standards.Key Duties and Responsibilities<ul><li>Provide&nbsp;elegant, efficient, and personalized service&nbsp;to guests.</li><li>Possess&nbsp;in-depth knowledge&nbsp;of the menu, ingredients, and preparation methods to offer expert recommendations.</li><li>Guide guests in selecting food and beverage pairings, enhancing their dining experience.</li><li>Maintain a&nbsp;polished and professional presence, ensuring that every guest feels&nbsp;valued and attended to.</li><li>Work closely with the&nbsp;kitchen and bar teams&nbsp;to ensure smooth and precise service.</li><li>Uphold&nbsp;restaurant cleanliness and presentation standards, including table settings and mise en place.</li><li>Handle guest requests, special dietary needs, and any issues with&nbsp;grace and efficiency.</li><li>Ensure compliance with&nbsp;health, safety, and hygiene regulations&nbsp;at all times.</li><li>Contribute to a&nbsp;positive and dynamic team environment, supporting colleagues when needed.</li></ul>Skills, Qualifications &amp; Requirements<ul><li>Minimum&nbsp;2 years of experience&nbsp;as a&nbsp;Waiter&nbsp;in a fine dining, luxury hotel, or Michelin-starred restaurant.</li><li>Strong&nbsp;knowledge of Mediterranean cuisine, fine dining etiquette, and wine pairings.</li><li>Excellent&nbsp;communication and interpersonal skills&nbsp;with a warm, guest-focused approach.</li><li>Ability to&nbsp;multi-task in a fast-paced, high-end dining environment.</li><li>Well-groomed, polished, and professional appearance.</li><li>Fluent in English; additional languages (Greek, French, or Italian) are a plus.</li><li>A passion for&nbsp;exceptional hospitality, teamwork, and continuous learning.</li></ul>&nbsp;What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Waiter | Ora by Ettore Botrini | One&Only Aesthesis, Athens (6810)

Guest focused Resort Manager who will be assisting the GM by overseeing the daily management and providing strategic direction of the operations. Planning and supervising the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business and to enhance customer dedication and expand clientele by strengthening the Resort reputation and the guest experience. The successful candidate would be required to ensure the Resort continually exceeds guest expectations and establishes an environment that motivates colleagues and that helps for their development and growth. Needs to ensure compliance with licensing laws, health, hygiene and safety and other statutory regulations.Key Duties and Responsibilities • &nbsp; &nbsp; Communicate with guests and engage them (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) • &nbsp; &nbsp;To oversee the daily operations of the resort as well as provide strategic direction and clear objectives for (F&amp;B service and culinary, Events, Rooms &amp; Activities, SPA, Engineering, Securit) • &nbsp; &nbsp;Plan activities and allocate responsibilities, supervising an extensive large workforce to ensure the smooth and profitable running of business and achieve the most efficient operating model • &nbsp; &nbsp;Work Closely with Marketing &amp; Sales to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services • &nbsp; &nbsp;Deal with maintenance issues, equipment, renovations, manning etc. • &nbsp; &nbsp;Collaborate with partners and ensure the best are selected to work with. • &nbsp; &nbsp;Inspect facilities regularly and enforce strict compliance with health and safety standards • &nbsp; &nbsp;Work closely with the quality management department. • &nbsp; &nbsp;Ensure updated processes and procedures are implemented and applied to guarantee compliance. • &nbsp; &nbsp;Ensure quality and service standards are well understood and applied by all colleagues &amp; leaders, set and follow high targets and support the team for achieving them. • &nbsp; &nbsp;Ensure learning &amp; development plans are set and followed for the operational teams • &nbsp; &nbsp;Set Colleagues Engagement action plans and follow to ensure satisfaction, loyalty and dedication of the teams. • &nbsp; &nbsp;Serve as the primary point of contact for guests, ensuring seamless coordination and operational efficiency across all resort departments to deliver an exceptional guest experience. • &nbsp; &nbsp;Conduct regular reviews of operational efficiency and implement Standard Operating Procedures (SOPs) in identified areas of improvement to drive service excellence and optimize performance outcomes&nbsp;Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor's degree, Master’s degree will be an asseet • &nbsp; &nbsp;Experience as Hotel Manager or relevant senior leadership role, minimum of 5 years • &nbsp; &nbsp;International working experience required, in luxury properties with brand standards • &nbsp; &nbsp;Strong background in F&amp;B plus experience in hotel operations. • &nbsp; &nbsp;Strong leadership abilities • &nbsp; &nbsp;Excellent communication and interpersonal skills • &nbsp; &nbsp;Fluency in English, proficiency in other languages would be an advantage&nbsp; • &nbsp; &nbsp;Outstanding aptitude in decision making and problem solving • &nbsp; &nbsp;A business mindset: strong in planning &amp; organizing &amp; analysing figures and market, with a strong financial acumen

Resort Manager | One&Only Aesthesis, Athens (16315)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

As a Commis Chef, you will be responsible for assisting in the preparation of food items in accordance with the standards and guidelines set by the Executive Chef. You will work closely with senior kitchen staff to maintain a high standard of quality, presentation, and cleanliness while enhancing the reputation of our culinary offerings.&nbsp;Key Duties and Responsibilities•&nbsp;&nbsp;&nbsp;Assist in the preparation and production of dishes as instructed by senior chefs, ensuring quality and consistency.•&nbsp;&nbsp;&nbsp;Maintain a clean and organized work area, adhering to hygiene and safety standards at all times.•&nbsp;&nbsp;&nbsp;Learn and apply proper cooking techniques and food presentation styles under the guidance of senior kitchen staff.•&nbsp;&nbsp;&nbsp;Ensure ingredients and produce are properly stored, labeled, and handled according to food safety regulations.•&nbsp;&nbsp;&nbsp;Support the team in maintaining an efficient and smooth-running kitchen environment.•&nbsp;&nbsp;&nbsp;Take direction from senior chefs and be proactive in learning new skills and techniques.•&nbsp;&nbsp;&nbsp;Assist in receiving and checking stock deliveries to ensure quality and freshness.•&nbsp;&nbsp;&nbsp;Follow all HACCP and food safety procedures as required by the restaurant and relevant legislation.•&nbsp;&nbsp;&nbsp;Contribute to a positive team environment and uphold One&amp;Only’s commitment to exceptional service.&nbsp;Skills, Experience &amp; Educational Requirements•&nbsp;&nbsp;&nbsp;A qualification in professional cookery or a similar field from a recognized training institute is preferred.•&nbsp;&nbsp;&nbsp;Minimum 1 year of experience in a high-end restaurant, hotel, or cruise ship environment.•&nbsp;&nbsp;&nbsp;Passion for cooking, a willingness to learn, and a keen eye for detail.•&nbsp;&nbsp;&nbsp;Basic knowledge of food safety and hygiene practices.•&nbsp;&nbsp;&nbsp;Ability to work well under pressure and in a fast-paced environment.•&nbsp;&nbsp;&nbsp;Strong teamwork skills and a positive attitude.•&nbsp;&nbsp;&nbsp;Proficiency in English would be beneficial.&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;40-hour workweek on a rotating schedule.•&nbsp;&nbsp;&nbsp;2 days off per week.•&nbsp;&nbsp;&nbsp;All legally mandated bonuses and allowances.•&nbsp;&nbsp;&nbsp;Complimentary staff meal during shifts.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Prepaid bonus card.•&nbsp;&nbsp;&nbsp;Special discounts at partnered businesses.•&nbsp;&nbsp;&nbsp;Continuous training and career development opportunities within the company.•&nbsp;&nbsp;&nbsp;Excellent working environment in a unique hospitality setting.&nbsp;

Commis Chef | Manko | One&Only Aesthesis (15482)

Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

One&Only Resorts

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