Εμπόριο Λιανικής

Άλλο

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Κέντρο Εξυπηρέτησης / Call Center

Marketing

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Aoristou

FullTime

OnSite

What you'll be doing<ul><li>Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks</li><li>Training our partner venues on how to use the Wolt tools and equipment</li><li>Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times</li><li>Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand</li><li>Liaising with restaurant partners on a daily basis to resolve any issues that may come up</li><li>Other ad-hoc administrative and organisational tasks as they come up!</li></ul>Qualifications<ul><li>Super human organisational skills</li><li>Experience in data entry or other administrative work would be an advantage</li><li>Structured, detailed and service-oriented</li><li>Self-starter and a passion for food</li><li>Fluent in Greek &amp; able to work in English</li><li>You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues&nbsp;</li><li>High interest towards analytics is a plus&nbsp;</li></ul>Additional informationIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

Sales Support Associate

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Job Ads Ελλάδα, Wolt-greece

sales support associate

Wolt Greece

wfm specialist

Wolt Greece

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