Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

Ανθρώπινο Δυναμικό / HR

Χρηματοοικονομικά

Άλλο

Marketing

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Aoristou

FullTime

PartTime

OnSite

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Wolt Accounts Payable (AP) team plays a vital role in managing the company’s outgoing financial obligations. We are responsible for ensuring the timely and accurate processing of invoices, contributing to smooth financial operations through strong attention to detail and strict compliance with internal and external requirements.As part of our ongoing digital transformation, we are leveraging Rossum - an AI-based document processing platform that integrates with our company's financial systems—to streamline and automate invoice processing.Currently, 11 associates are part of the Rossum AP team, working with invoices from over 10 countries. With the number of countries set to more than double in the near future, we are expanding our team. New team members will play a key role in onboarding additional countries into the Rossum platform. This includes not only processing invoices but also contributing to process improvements, system enhancements, and cross-functional collaboration.What you'll be doing<ul><li>Process incoming invoices for Wolt Market entities in our OCR (optical character recognition) tool: the main focus of these activities is reviewing the invoice images and entering key information into the system</li><li>Support Junior/Senior accountants with ad-hoc invoice booking related tasks&nbsp;</li><li>Contribute to automatisation process by providing feedback and sharing improvement initiatives&nbsp;</li></ul>Our humble expectations<ul><li>Degree with major in Finance, Accounting is a plus&nbsp;</li><li>User-level MS Excel skills</li><li>Prior experience/knowledge in NetSuite is a plus</li><li>Demonstrable experience of autonomously problem solving in a fast-paced environment</li><li>Proficiency in English and Greek languages</li><li>Must be eligible to work in Greece/E.U.</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!As a part of the AP team, you will be eligible for a monthly-based salary and benefit package, private healthcare insurance, flexible home office, and other perks.Please note that we do not accept applications sent by mail.&nbsp;

AP Associate - Greek Speaker (fixed term contract 12 months)

What you'll be doing<ul><li>Employee Lifecycle Management – Oversee end-to-end processes, including onboarding, offboarding, employment changes, and payroll-related tasks, ensuring accuracy and efficiency within Workday.</li><li>Advanced HR Advisory (Tier 2 Support) – Address complex HR inquiries, provide expert guidance on employment matters, and support the team in navigating people-related challenges.</li><li>HR Program Execution – Partner with stakeholders to drive local key central HR initiatives, such as performance reviews, compensation cycles, and talent development programs, ensuring smooth implementation.</li><li>Data-Driven Decision Making – Analyze HR metrics, generate reports, and provide insights to influence strategic workforce planning and decision-making.</li><li>Employee Relations and Compliance – Handle sensitive employee relations cases with professionalism and fairness, ensuring alignment with labor laws and company policies.</li><li>HR System Optimization – Continuously refine and enhance HR systems, including Workday and Quinyx, among others, to improve efficiency, accuracy, and user experience.</li><li>Collaboration &amp; Continuous Improvement – Work closely with cross-functional teams to drive process improvements, enhance employee experience, and contribute to a positive and high-performing work culture.</li></ul>Our humble expectations&nbsp;HR expertise and experience<ul><li>Proven experience as an HR Generalist ideally in a global, scaling environment.</li><li>Strong grasp of HR best practices and hands-on experience with day-to-day people processes.</li><li>In-depth knowledge of the Greek legal landscape, including statutory employment legislation and compliance requirements. Knowledge of other legislations (Malta, Albania, Cyprus, Kosovo) will be considered an asset.</li><li>Familiarity with shift work regulations and processes is highly valued.</li></ul>Technical proficiency<ul><li>Skilled in HRIS platforms like Workday or similar and experienced in maintaining HR policies and handling compensation and benefit topics.</li><li>Passion for leveraging technology and data to optimize HR processes.</li></ul>Communication and collaboration<ul><li>Excellent interpersonal skills with the ability to build relationships across all levels.</li><li>Comfortable working in hybrid global environments using digital tools like Slack and Zoom.</li></ul>Language skills<ul><li>Full fluency in Greek and English;&nbsp;</li></ul>Mindset and attitude<ul><li>Proactive and solution-oriented, with a strong sense of ownership.</li><li>Positive team player with excellent networking and collaboration skills in diverse settings.</li></ul>

Regional HR Operations Specialist, Med

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.Please note that this is an on-site position for candidates based in Thessaloniki. :)&nbsp; If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. &nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

The Marketing Lead / Head of Marketing is a strategic role focused on commercial, brand, content and social media marketing for the country. Reporting to the Regional Director of Growth &amp; Marketing, this individual will lead partnership relationships with merchants to develop co-marketing campaigns, execute social media campaigns together with local influencers, and create the content and assets needed for running local and hyper-local campaigns and initiatives, while ensuring that the country marketing adheres to global brand guidelines and is aligned with business objectives. This role involves understanding the growth levers for the country and investing where it makes the most sense, leveraging both local and global resources and channels, and optimizing for growth and efficiency.Our humble expectations<ul><li>Work closely with the Regional Campaign Planning team, as well as global marketing teams to ensure that the country marketing calendar aligns with global strategic initiatives</li><li>Form the marketing strategy for the country, taking into account OKRs and available budgets, and balancing local and global campaigns</li><li>Coordinate with local leadership and GMs, global marketing teams and commercial teams to align marketing strategies with overall business objectives</li><li>Identify and secure new partnerships, while nurturing existing relationships; participate in meetings with big accounts with the commercial team</li><li>Design and execute joint marketing campaigns with our partners to increase visibility and drive mutual growth</li><li>Execute social media campaigns by partnering with local influencers as well as with the Regional Brand team to ensure brand guidelines are enforced</li><li>Support Campaign Planning teams in city and area expansions</li><li>Oversee the creation of marketing materials and promotional content tailored for local campaigns</li><li>Lead a team of Marketing Managers/Specialists and support their development</li></ul>

Head of Marketing, Greece

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Denmark can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece.&nbsp;We are now searching for a full time Store Manager to lead on of our markets in Athens. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doing<ul><li>Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management.</li><li>Developing and improving the way our stores operate.</li><li>Lead and motivate the team. Create an environment where your colleagues can do their best work.&nbsp;</li><li>Managing shift scheduling.</li><li>Handling orders and order of the store.</li></ul>Our humble expectations<ul><li>You have previous leadership experience.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you use data to help improve and develop.</li><li>Experience from working in a grocery store is a plus.</li><li>Fluency in Greek and proficiency in English.</li></ul>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: joanna.bober@external.wolt.com Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece. We are now searching for a full time Store Manager to lead one of our stores in Greece. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doingYou will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.Your day-to-day in this role:<ul><li>Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.</li><li>Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.</li><li>Continuous participating in internal and external meeting&nbsp;</li><li>The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection &amp; right products on sale.</li><li>Monitoring shrink levels and control the amount of food that goes to waste.</li><li>Managing shift scheduling.</li><li>Handling incoming goods and order of the store.</li><li>Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.</li></ul>Our humble expectations<ul><li>Leadership experience and demonstrate the ability to motivate others.</li><li>Experience from working in a grocery store is a plus.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you understand data to help improve and develop.</li><li>A fluent level of English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager (Wolt Market)

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for&nbsp;Store Operations Associates&nbsp;to join our Wolt Market teams in Athens! 🤩We're currently hiring for our stores in the following locations:<ul><li>Marousi:&nbsp;part-time</li><li>Glyfada:&nbsp;full-time</li><li>Piraeus:&nbsp;part-time&nbsp;</li><li>Ampelokipoi:&nbsp;part-time</li></ul>What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Markets are open 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you 'll get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the store

Store Operations Associate - Athens (Multiple locations)

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for a&nbsp;Full-time and&nbsp;Part-time&nbsp;Store Operations Associate&nbsp;(40 hours weekly and 20 hours weekly) to join our Wolt Market team in Glyfada! 🤩 What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the&nbsp;mornings, evenings and nights, including weekends and holidays&nbsp;- our Wolt Market is open&nbsp;from 07:00 to 00:00, 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you will get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the storeNext stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

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