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We are looking for an experienced and talented individual as a&nbsp;Reservations Manager&nbsp;to join the awarded-winning 5* Atlantica Dreams Resort team in&nbsp;Rhodes&nbsp;island for the season 2025.The Reservations Manager is responsible for overseeing all aspects of the hotel’s reservation operations, ensuring the efficient and effective handling of bookings while maintaining the highest customer service standards. This position requires an individual who can manage room availability, pricing, and reservations systems while also working closely with other departments to optimize revenue and guest satisfaction.Responsibilities<ul><li>Ensure all reservations are accurately recorded in the property management system (PMS) and reflect current availability.</li><li>Monitor booking patterns and trends, and adjust pricing or availability strategies to optimize occupancy and revenue.</li><li>Oversee the daily operations of the reservations department, ensuring the timely and accurate processing of all bookings.</li><li>Supervise the team in handling reservation requests, cancellations, modifications, and special requests following hotel policies and procedures</li><li>Work closely with other departments to ensure seamless coordination in handling reservations.</li><li>Address and resolve any concerns or complaints promptly and effectively.</li><li>Respond to guest inquiries, requests, and concerns professionally and courteously.</li><li>Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.</li><li>Communicate effectively with the Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth operations and accurate information flow regarding reservations and room availability.</li><li>Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality or business administration, or related field.</li><li>Previous experience of at least 3 years in a supervisory or managerial role in a 4- or 5-star hotel.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Strong understanding of hotel operations, revenue management, and reservations systems.</li><li>Fluent in English; additional languages a plus.</li><li>Familiarity with hotel reservation systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Reservations Manager

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek an experienced and talented individual as an&nbsp;Assistant&nbsp;F&amp;B Manager&nbsp;to join the award-winning Atlantica Beach Resort in&nbsp;Kos island&nbsp;for the 2025 season.As the Assistant Food and Beverage Manager, you will work closely with the Food &amp; Beverage Manager and contribute to the overall success of our establishment by assuming a range of responsibilities that span managerial and operational domains while also supporting light duties as a&nbsp;Cost Controller.Responsibilities<ul><li>Assist in the day-to-day management of food and beverage operations, ensuring smooth and efficient service delivery.</li><li>Oversee the implementation of operational procedures, including inventory management, order processing, and quality control.</li><li>Contribute to maintaining high standards of customer service, addressing customer inquiries and concerns in a professional and timely manner.</li><li>Contribute to the maintenance of a high level of cleanliness and hygiene in both the kitchen and dining areas.</li><li>Collaborate with the Food and Beverage Manager on financial analysis and reporting related to F&amp;B operations.</li><li>Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting.</li><li>Lead by example, setting the standard for impeccable service. Work closely with the front-of-house team to create a seamless and memorable dining experience for our guests.</li><li>Lead the menu costings in cooperation with the F&amp;B manager and the Executive Chef.</li><li>Conducting regular stock takes to ensure inventory accuracy and control.</li><li>Assisting with Food &amp; Beverage (F&amp;B) results analysis to monitor costs and profitability.</li><li>Supporting the setup and maintenance of the Point of Sale (POS) system, ensuring accurate configuration and reporting.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality management or related field</li><li>3 years of experience as an F&amp;B Assistant or similar role</li><li>Extensive knowledge of food and beverage service, including industry trends and best practices</li><li>Strong leadership, communication, and interpersonal skills</li><li>Ability to work under pressure and handle multiple tasks simultaneously</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Proficient in English with an excellent command of the language</li><li>Proficient knowledge of MS Office</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Assistant F&B Manager

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reservations manager

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Wavemaker Hospitality

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