Donkey Hotels & Resorts

LastWeek

LastThreeDays

Today

Seasonal

FullTime

OnSite

The Groom is a vital member of the Front Office team, responsible for welcoming guests, assisting with luggage, and ensuring smooth arrivals and departures. The role supports guests with transportation needs, handles deliveries, and maintains the lobby area, always upholding excellent service standards. With a focus on professionalism, attentiveness, and guest care, the Groom contributes to creating a seamless and memorable stay experience.&nbsp;Key responsibilities:<ul><li>To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.</li><li>Maintain club cars in a clean and well-presented condition.</li><li>Greets all guests in a pleasant courteous and polite manner.</li><li>Performing other related tasks based on the hotel's needs.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>At least 1-year previous experience as a Bell Boy /Groom in 4* or 5* hotel.</li><li>Excellent command of both English and Greek language.</li><li>Excellent communication skills.</li><li>Enthusiastic, friendly &amp; self-motivated personality.</li><li>Flexibility to work various shifts.</li><li>Driving licence category B</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Groom-Luxury Resort, Santorini

Key Responsibilities:<ul><li>Welcome and greet guests in a warm and friendly manner.</li><li>Answering guest questions and resolving problems in a timely manner ensuring guest satisfaction.</li><li>Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.</li><li>Perform all check-in and check-out tasks.</li><li>Provide information about the hotel’s facilities, services, and local attractions.</li><li>Performing other related front desk agent duties as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Degree in Hotel Management or Tourism.</li><li>Fluency in English and Greek conversation, reading and writing. Knowledge of an additional language will be appreciated.</li><li>Previous hotel experience in similar position.</li><li>Computer Literacy – Knowledge of OPERA or Fidelio.</li><li>Friendly and have a polite personality.</li><li>Able to multi-task and use initiative, focusing on guest needs.</li><li>With excellent communication skills.</li><li>Detail oriented.</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Front Desk Agent– Luxury Resort, Santorini

The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.&nbsp;Key Responsibilities:<ul><li>Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.</li><li>Participates actively in training programs to enhance personal and team growth.</li><li>Maintains high standards of behavior, appearance, and professionalism at all times.</li><li>Greets all guests in a friendly, courteous, and respectful manner.</li><li>Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.</li><li>Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.</li><li>Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.</li><li>Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.</li><li>Ensures a high level of customer service is maintained, upholding the hotel's values and standards</li><li>Performing other related duties as required by the hotel.</li></ul>&nbsp;Requirements<ul><li>BA in Hospitality and Tourism Management or relevant studies.</li><li>Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.</li><li>Excellent knowledge of Opera PMS.</li><li>2 years minimum experience as a Front Desk Shift Leader&nbsp;in a 4 or 5* Luxury Hotel</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Donkey Hotels & Resorts

groom-luxury resort, santorini