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The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.&nbsp;&nbsp;ROLE SUMMARY&nbsp;The Sr. Associate, Business Analyst, will be responsible for evaluating services and identifying opportunities for improvement.&nbsp;&nbsp;You will help develop roadmaps, documentation, and user enablement materials to promote standardization, efficiency, and adoption. You will monitor key performance indicators to support data-driven decision-making and contribute to the design and rollout of infrastructure improvement solutions.&nbsp;ROLE RESPONSIBILITIES&nbsp;&nbsp;<ul><li>Evaluate existing services and processes to identify gaps and recommend improvements.&nbsp;</li><li>Assist in developing roadmaps and documentation to drive standardization and efficiency.&nbsp;</li><li>Monitor KPIs and service performance metrics to support data-driven decisions and continuous improvement.&nbsp;</li><li>Create user guides, training content, and enablement materials tailored to infrastructure services and tools.&nbsp;</li><li>Develop mockups, process flows, or wireframes to visualize technical or service design solutions.&nbsp;</li><li>Support proof of concept efforts, pilot rollouts, and user acceptance testing.&nbsp;</li><li>Ensure that proposed infrastructure solutions align with operational standards, compliance requirements, and business goals.&nbsp;</li></ul>BASIC QUALIFICATIONS&nbsp;&nbsp;<ul><li>Bachelor’s degree in relevant disciplines such as Information Management,&nbsp; Computer Science, or Engineering.</li><li>3+ years of proven experience in developing IT roadmaps, technical documentation, and user enablement materials to drive standardization and adoption.</li><li>Strong technical acumen with the ability to understand and contribute to IT infrastructure and enterprise systems.</li><li>Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, Python, SQL) to support data-driven decision-making.</li><li>Experience with monitoring and interpreting KPIs to identify trends, inefficiencies, and opportunities for improvement.</li><li>Familiarity with IT service management (ITSM) frameworks (e.g., ITIL) and infrastructure improvement methodologies.</li><li>Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.</li><li>Demonstrated experience working in diverse and cross-functional teams.</li><li>Solid understanding of project management principles and practices.</li><li>Skilled in process analysis and performance metrics, with a keen ability to interpret and communicate data-driven insights.</li></ul>&nbsp;PREFERRED QUALIFICATIONS&nbsp;<ul><li>ITIL certified (Foundation v3 or v4) &nbsp;</li><li>Excellent interpersonal and communication skills, with the ability to engage effectively across all levels&nbsp;</li><li>Demonstrated commitment to continuous learning and staying current with emerging technologies&nbsp;</li><li>Experience in the biopharmaceutical industry and/or working with analytics is a plus&nbsp;</li></ul>PHYSICAL/MENTAL REQUIREMENTS&nbsp;<ul><li>Manage several competing priorities</li></ul>NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS&nbsp;&nbsp;<ul><li>Work Location Assignment:  Hybrid - onsite an average of 2.5 days per week or as needed by the business&nbsp;</li><li>Travel requirements - less than 5%/year&nbsp;</li></ul>Purpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

​​Sr. Associate, Business Analyst​

As Director, AI Solution Design Architect, you will lead the strategic design of applied AI solutions across a portfolio of high-impact ELT and ELT-1 use cases of strategic value for the enterprise. You will define technical solution patterns that combine state-of-the-art machine learning, AI and AI Agents, scalable software practices, and enterprise-ready integrations. Your remit will include leading a team that produces reusable solution frameworks, builds evaluation capabilities, and enables internal teams to accelerate development through clear, proven, and reliable AI design practices. This role is ideal for a senior technical leader who thrives at the intersection of architecture, enablement, and applied AI innovation.Why This Role Matters:This role serves as the connective tissue between innovation and repeatability—designing the glue that holds emerging AI methods, business requirements, and software engineering together without falling into traditional platform or infrastructure work. The right candidate will help turn individual PoCs into a coherent applied AI design system that accelerates the enterprise’s AI maturity.Candidate Profile:The ideal candidate will possess a blend of skills across system design, software engineering, AI engineering, data science, and cloud infrastructure. Experience in product management is crucial to understand the underlying needs of the Business. This role requires a visionary leader who can navigate complex stakeholder landscapes, including ELT members and ELT-1 stakeholders, and clearly connect and articulate the value of the work done to Pfizer’s mission, to drive strategic AI initiatives forward.Role Responsibilities:<ul><li>Lead the design of modular, decoupled, composable AI solution frameworks that can be applied across business domains</li><li>Define and steward internal solution patterns, templates, and reusable components for common AI use cases (e.g. document understanding, predictive modeling, LLM-driven interfaces)</li><li>Own the AI solution evaluation methodology: metrics, harnesses, and guardrails for performance, safety, and reproducibility</li><li>Collaborate with Applied AI Engineering and AI Innovation teams to extract reusability from PoCs and experimental work</li><li>Partner with the Enterprise Architecture team to ensure alignment with enterprise architectural principles—without duplication</li><li>Champion internal enablement by producing high-quality documentation, onboarding guides, and exemplar projects</li><li>Represent the team in technical design reviews and architecture governance boards as needed</li></ul>Basic Qualifications:<ul><li>Bsc degree is required</li><li>10+ years in applied AI/ML, including solution design and technical architecture roles</li><li>Proven experience designing robust, modular AI/ML solutions used in production or near-prod settings</li><li>Deep understanding of the full AI lifecycle—from data, modeling, evaluation, to integration</li><li>Ability to lead cross-functional technical teams and translate innovation into scalable patterns</li><li>Experience working in matrixed enterprise environments with defined architectural ownership</li><li>Track record of managing teams working across diverse use cases and data types</li><li>Excellent communication and stakeholder engagement skills</li></ul>Preferred Qualifications:<ul><li>An adnvanced degree</li><li>Experience in large-scale enterprise environments, ideally in regulated industries (e.g. pharma, finance, healthcare)</li><li>Exposure to LLMs, RAG systems, prompt engineering, and GenAI frameworks</li><li>Experience defining technical standards, internal SDKs, or AI design frameworks</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Director, AI Solution Design Architect

As Director of AI Systems Design &amp; Enablement, you will be accountable for designing and operationalizing the core technical frameworks that underpin Pfizer’s Enterprise Agentic AI strategy. Reporting into the Lead of Applied AI &amp; Agentic Solutions, your remit spans across all AI solution teams globally, driving the standardization, safety, and reusability of AI capabilities aligned with Executive Leadership Team (ELT) priorities.You will lead the creation of shared SDKs, evaluation frameworks, and reference architectures that empower product-aligned AI teams to deliver scalable, enterprise-grade AI solutions—accelerating development timelines, improving safety, and ensuring reproducibility. Your work will directly support cross-functional initiatives and other priority use cases sponsored by executive stakeholders.You will also be a key voice in shaping the technical strategy of the AI Center of Excellence (CoE), and play a critical role in knowledge transfer, mentoring, and engineering culture.Why This Role Matters&nbsp;Enterprise AI development often stalls due to fragmented tooling, inconsistent standards, and duplicated effort. This role ensures that all AI workstreams—whether in medical, commercial, or research domains—can build on a solid foundation of reusable, safe, and performant components. You will enable the AI Center of Excellence to move from bespoke solutions to standardized systems, accelerating progress on flagship initiatives sponsored by the ELT and their direct reports.Your contributions will elevate the technical maturity of Pfizer’s AI estate, empower dozens of AI Engineers and Data Scientists across functions, and make agentic AI innovation safer and faster.Role Responsibilities<ul><li>Lead the end-to-end development of reusable AI frameworks, SDKs, and toolkits to be used across multiple product teams and use cases.</li><li>Define and maintain enterprise-wide standards for AI experimentation, model evaluation, benchmarking, and safety protocols.</li><li>Collaborate closely with AI Solution Architects, Software Engineering, DevOps, and Platform Engineering to ensure technical alignment and system coherence.</li><li>Translate enterprise AI strategy into scalable technical architectures that can be adopted by teams across business units.</li><li>Contribute to and enforce technical guardrails that enable responsible agentic AI systems, working with Legal, Privacy, and Responsible AI functions.</li><li>Partner with initiative sponsors to ensure alignment with program milestones for top-priority efforts for R&amp;D, Commercial, Manufacturing and other BUs.</li><li>Provide technical oversight across multiple teams and products, mentoring Senior Engineers, and contributing to the development of Pfizer’s internal AI engineering community.</li><li>Guide knowledge-sharing, onboarding, and internal upskilling efforts through high-quality documentation, internal workshops, and reference implementations.</li></ul>Basic Qualifications<ul><li>Minimum of a Bachelor’s Degree, preferably in STEM (Science, Technology, Engineering, Mathematics) or related field, required</li><li>10+ years of experience in AI/ML engineering, platform development, or software system design, with a track record of cross-team technical leadership.</li><li>Demonstrated ability to lead teams building internal toolkits, reusable platforms, or developer enablement services.</li><li>Deep technical expertise in at least one of the following: LLMs, time series forecasting, generative models, or classical ML techniques.</li><li>Strong grasp of AI system lifecycle including training, evaluation, deployment, monitoring, and feedback loops.</li><li>Excellent collaboration skills across engineering, architecture, data, and business functions.</li><li>Proven experience mentoring senior engineers and contributing to technical vision across organizational boundaries.</li><li>Excellent communication and stakeholder engagement skills.</li></ul>Preferred Qualifications<ul><li>Background in regulated environments such as pharmaceuticals, healthcare, or finance.</li><li>Hands-on experience with multi-agent systems, responsible AI practices, or automated evaluation pipelines.</li><li>Demonstrated success in platform or enablement teams supporting cross-functional teams.</li><li>Experience working with global stakeholders and managing matrixed relationships.</li><li>Familiarity with clinical, commercial, or scientific data types and their associated challenges.</li></ul>​ Please apply by sending your CV and a motivational letter in English.Purpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Director, AI Systems Design & Enablement

As Director of Applied AI Engineering, you will lead the execution engine behind Pfizer’s most critical AI innovations—transforming ideas into scalable, high-value enterprise solutions. Your mandate spans multiple AI work-streams sponsored by Executive Leadership and focusing on agentic solutions and generative AI. Reporting into the Lead of Applied AI and Agentic Solutions, you will manage a team of senior AI Engineers delivering prototypes, minimum viable products (MVPs), and technical showcases that serve as the front-end of enterprise transformation. This role blends deep technical leadership, product engineering strategy, and direct enablement of enterprise use cases. You will partner closely with business and technical stakeholders to design and deliver robust, scalable products that demonstrate the value of AI across our enterprise. This role is execution-oriented with strong influence on the AI solution lifecycle—from ideation to hand-off. Why This Role Matters&nbsp;High-impact AI use cases don’t succeed on theory—they succeed on execution. This role ensures Pfizer can operationalize AI rapidly, safely, and credibly. You will drive the design and implementation of agentic AI solutions that are tested with real users, grounded in technical excellence, and ready for enterprise deployment. Your work enables AI strategy to scale across business units and geographic markets, driving measurable value for ELT-backed priorities and their sponsoring leaders.&nbsp;Role Responsibilities<ul><li>Lead the technical execution and engineering strategy for enterprise-critical AI use cases.</li><li>Lead and grow a cross-functional team focused on delivering high-quality AI/ML PoCs, prototypes and use cases</li><li>Collaborate with business stakeholders, product owners, and domain experts to scope and shape impactful AI solutions</li><li>Translate high-level business opportunities into concrete technical implementation plans, partnering closely with business, product, and architecture leaders</li><li>Define and enforce engineering best practices across AI prototyping, including architecture patterns, documentation standards, quality gates, and reproducibility criteria.</li><li>Oversee the build of pilots and MVPs with clear transition plans to delivery, ensuring full readiness for scale-up by platform and software engineering teams.</li><li>Act as a key contributor to the Applied AI strategy and Pfizer’s broader agentic AI framework, including involvement in shared component development and internal tooling.</li><li>Partner with cross-functional teams (DevOps, Platform, Data, Architecture) to ensure robust integration, infrastructure compatibility, and lifecycle support for engineered solutions.</li><li>Represent the Applied AI team in technical and business forums, providing strategic insight, surfacing risks, and championing best practices in AI engineering.</li></ul>Basic Qualifications<ul><li>Minimum of a Bachelor’s Degree, preferably in STEM (Science, Technology, Engineering, Mathematics) or related field, required</li><li>10+ years of experience in software engineering, machine learning, or applied AI roles, with 3+ years in a leadership position</li><li>Deep experience delivering AI/ML solutions from concept to pilot in enterprise environments, preferably across multiple business domains.</li><li>Expertise in one or more areas such as NLP, time series, LLMs, generative models, and traditional machine learning</li><li>Strong technical foundation in machine learning, generative AI, and MLOps best practices.</li><li>Track record of shipping working systems with high stakeholder engagement and successful adoption.</li><li>Demonstrated ability to lead senior technical talent and align engineering execution with broader business priorities.</li><li>Excellent communication skills across technical and non-technical audiences.</li></ul>Preferred Qualifications<ul><li>Experience in highly regulated industries (e.g. pharma, healthcare, finance)</li><li>Expertise in LLM-based applications, multi-agent systems, or agent orchestration frameworks.</li><li>Familiarity with benchmarking, interpretability, and risk mitigation techniques for applied AI.</li><li>Experience building reusable scaffolding, templates, and internal accelerators for AI development.</li><li>Strong record of cross-functional collaboration with product managers, designers, and architecture groups.</li></ul>&nbsp;&nbsp;Please apply by sending your CV and a motivational letter in English.Purpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Director, Applied AI Engineering

In Pfizer Digital Core Solutions, we partner closely with our Pfizer business operations colleagues to efficiently deliver robust supporting technology solutions that enhance their work to achieve the Pfizer purpose.&nbsp; We value our team members’ technical skills, but also their passion, teamwork, and growth.&nbsp; Our culture is focused on delivering value through courage, excellence, equity, and joy.&nbsp; Our collective skillset supports all aspects of technology planning, project execution and application development excellence.&nbsp;&nbsp;We are looking for a Customer Experience (CX) Designer with a background in designing products that deliver business value by translating insights and customer needs into engaging, intelligent, and intuitively transformative digital solutions who are aligned with our culture and values.&nbsp;&nbsp;&nbsp;Role Responsibilities:The ​Senior Associate, CX Designer​ colleague’s responsibilities include but are not limited to:&nbsp;<ul><li>Contribute to the vision and strategy of uniting all solutions under a common set of design practices, design standards, and visual language&nbsp;</li><li>Translate insights and strategy into tangible design proposals to inspire and advance innovation&nbsp;&nbsp;</li><li>Produce deliverables including sketches, prototypes, proof of concepts, wireframes, user flows, use cases, test plans, personas, and user journeys to communicate with stakeholders&nbsp;</li><li>Support project team to scope initiatives, identify priorities, and deliver projects that have multiple stakeholders and moving parts within an Agile framework&nbsp;</li><li>Create design-led approaches to complex problems involving people, processes, and systems&nbsp;</li><li>Monitor and track progress throughout development and maintain quality of UX standards&nbsp;</li><li>Identify and understand business context, demands and opportunities&nbsp;</li></ul>Basic Qualifications:<ul><li>Bachelor’s degree in UX/UI Design or other related fields&nbsp;</li><li>3+ years related experience in a UI Design and Customer or User Experience, Digital, Service Design, Interaction Design, Human Factors, IA or similar role&nbsp;</li><li>A solid understanding and demonstration of user centric design principles&nbsp;</li><li>An advanced proficiency with design and prototyping tools such as Figma and Sketch&nbsp;</li><li>Ability to collaborate actively as part of a multi-disciplinary team&nbsp;</li><li>Enthusiasm, patience, and a solutions-oriented attitude toward any risks and challenges&nbsp;</li><li>Comfort with ambiguity and complex problems&nbsp;&nbsp;</li><li>Organized, able to act independently, and able to switch between different projects in a fast-paced environment&nbsp;</li><li>Familiarity in emergent technologies and how to apply them to different business challenges&nbsp;</li><li>Ability to confidently present work and to accept or provide constructive feedback&nbsp;</li><li>Experience utilizing Lean and Agile methodologies&nbsp;</li><li>Outstanding communication skills, both written and verbal&nbsp;</li><li>Ability to manage many parallel objectives and changing priorities.&nbsp;&nbsp;</li></ul>​Preferred Qualifications:<ul><li>UX, HFI, Agile, or equivalent certification highly desirable &nbsp;</li><li>Working knowledge of HTML, CSS, and JavaScript frameworks a plus&nbsp;</li><li>Pharmaceutical Industry experience a plus&nbsp;</li></ul>Required Aptitude:&nbsp;<ul><li>Quick to establish trust and respect&nbsp;</li><li>Action oriented and energetic&nbsp;</li><li>Resourceful and creative &nbsp;</li><li>Persistent and determined&nbsp;</li><li>Mature and cool under pressure&nbsp;</li><li>Easily makes connections&nbsp;</li><li>Reads situations quickly&nbsp;</li><li>Commitment and follow through&nbsp;</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Senior Associate, CX Designer

The Manager, eCommerce Solutions will be responsible for managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and delivery of solutions for eCommerce at Pfizer.&nbsp; This includes new product launches, and expansion of our eCommerce capabilities. Projects will involve system configurations and technical delivery in SAP S/4 / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.What You Will AchieveIn this role, you will:<ul><li>Lead and guide moderately complex eCommerce projects, effectively managing time and resources, partnering with business team members/ leadership in the commercial organization</li><li>Requires functional knowledge of the systems supporting the eCommerce Prime strategy at Pfizer. These include SAP S/4 processes/ SAP Commerce Cloud (SAP ISC Customer and other functional systems and technologies that support the commercial strategy for Pfizer)</li><li>Demonstrate an understanding of eCommerce strategies and technologies and how they integrate with customers globally</li><li>Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements</li><li>Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.&nbsp;</li><li>Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed</li><li>Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions</li><li>Communicate effectively with technical teams to deliver solutions and manage the business users’ expectations to ensure clear communication of the issues to seek input on a timely manner</li><li>Ensure project management deliverables comply with regulatory standards and maintain strong partnerships with Pfizer teams through effective engagement models</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree with 5+ years of relevant experience; OR Master’s degree with 3+ years of relevant experience</li><li>Hands-on experience with SAP configuration in SAP modules and/or SAP Commerce Cloud</li><li>Experience designing and implementing commercial solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner</li><li>Project experience using MS Project, Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts</li><li>Good organization skills, with the range to manage 2-4 parallel deliverables concurrently</li><li>Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership.&nbsp; Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content</li><li>Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance</li><li>Knowledge of management reporting requirements and functional design</li><li>Excellent communication skills</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>Previous experience of at least 1+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions</li><li>Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management</li><li>Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP)</li><li>Relevant pharmaceutical industry experience</li><li>Management consulting experience</li><li>Experience with Agile Software Delivery</li><li>Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing</li><li>Experience with SOX compliance / practices is desirable</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Manager, eCommerce Solutions

The Senior Manager – eCommerce Solutions will be responsible for Independently managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and deliver solutions for eCommerce at Pfizer.&nbsp; This includes new product launches, and expansion of our eCommerce capabilities.&nbsp; Projects will involve SAP configurations and technical delivery in SAP SD / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.What You Will Achieve<ul><li>Lead strategic Pfizer eCommerce initiatives, partnering with market leadership in the commercial organization.&nbsp; This requires deep functional knowledge of the functional systems supporting the eCommerce Prime strategy at Pfizer.&nbsp; These include SAP SD / SAP Commerce Cloud (SAP ISC and other functional systems and technologies that support the eCommerce strategy for Pfizer)</li><li>Demonstrate broad understanding of eCommerce best practices and technologies and how they integrate with B2B customer services globally</li><li>Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements</li><li>Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.&nbsp;</li><li>Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed</li><li>Manage the continuous improvement intake from the business stakeholders, aligning solutions to the Pfizer Digital strategy</li><li>Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions</li><li>Lead teams of consultants and collaborate closely with regional and global Digital teams to deliver solutions in time and on budget</li><li>Communicate effectively with technical teams to deliver solutions and manage the business users’ expectations to ensure clear communication of the issues to seek input on a timely manner</li><li>Achieve successful delivery of new eCommerce storefront capabilities, managing efforts from plan/design to go-live.</li><li>Accountable for project management, cost tracking, resourcing, and implementation of eCommerce Solutions across the entire enterprise, so that the Pfizer commercial teams can achieve customer facing eCommerce customer satisfaction, and commercial operational excellence in the pharmaceutical space.</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree with 7+ years of relevant experience; OR Master’s degree with 6+ years of relevant experience</li><li>3+ years of hands-on experience with SAP modules or systems processes</li><li>Ability to meet with senior leadership in commercial business units and strategize, define and scope customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery of solutions to meet the requirements</li><li>Experience designing and implementing eCommerce solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner</li><li>Expertise with Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts</li><li>Good organization skills, with the range to manage 2-4 parallel deliverables concurrently</li><li>Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership.&nbsp; Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content</li><li>Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance</li><li>Knowledge of management reporting requirements and functional design</li><li>Excellent communication skills</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>Previous experience of at least 2+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions</li><li>Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management</li><li>Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP)</li><li>Relevant pharmaceutical industry experience</li><li>Management consulting experience</li><li>Experience with Agile Software Delivery</li><li>Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing</li><li>Experience with SOX compliance / practices is desirable.</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Senior Manager, eCommerce Solutions

Site Reliability Engineering (SRE) at Pfizer is a discipline that applies software engineering principles to infrastructure and operations challenges, with the goal of building scalable, reliable, and efficient systems. As part of the Pfizer Digital’s Cloud Transformation, Infrastructure and Enterprise Solutions (C-TIES) organization, the SRE Manager will lead efforts to engineer reliability into our services through automation, observability, and continuous improvement.&nbsp;&nbsp;This role is ideal for a hands-on engineering leader who thrives at the intersection of software development and infrastructure operations, and who is passionate about building systems that are not only functional but also observable, maintainable, and resilient.&nbsp;ROLE RESPONSIBILITIES&nbsp;&nbsp;This role emphasizes the software engineering aspects of SRE, focusing on:&nbsp;<ul><li>Engineering for Reliability: Design and develop robust, scalable, and fault-tolerant systems that meet defined service level objectives (SLOs). Leverage software to proactively detect, mitigate, and prevent incidents.&nbsp;</li></ul><ul><li>Automation and Tooling: Lead the development of automation frameworks and self-healing mechanisms that eliminate manual toil, reduce operational overhead, and improve service resilience. Collaborate with platform and product teams to integrate these tools into CI/CD pipelines and runtime environments.&nbsp;</li></ul><ul><li>Data-Driven Operations: Continuously analyze telemetry, logs, and performance metrics to identify patterns, detect anomalies, and drive service improvements. Use data to inform architectural decisions and prioritize engineering investments.&nbsp;</li></ul><ul><li>Cross-Functional Collaboration: Partner with development, infrastructure, and business teams to embed reliability into the software development lifecycle (SDLC). Act as a technical liaison to ensure alignment between operational goals and product roadmaps.&nbsp;</li></ul><ul><li>Cloud-Native Enablement: Champion the use of cloud-native technologies and infrastructure-as-code to build and manage resilient services. Optimize cloud resource usage for performance and cost efficiency.&nbsp;</li></ul><ul><li>Knowledge Sharing and Leadership: Build and maintain a knowledge base of operational practices, incident retrospectives, and deployment strategies. Mentor engineers and foster a culture of continuous learning and reliability-first thinking.&nbsp;</li></ul>BASIC QUALIFICATIONS&nbsp;&nbsp;<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.&nbsp;</li></ul><ul><li>5+ years of experience in software engineering or site reliability engineering or similar roles.&nbsp;</li></ul><ul><li>Proficiency in at least one object-oriented programming language and good understanding in the second (e.g., Java, Python, C#, Go, JavaScript).&nbsp;</li></ul><ul><li>Hands-on experience with infrastructure-as-code tools such as CloudFormation/Terraform etc.&nbsp;</li></ul><ul><li>Good understanding of CI/CD pipelines, automation frameworks, and DevOps practices.&nbsp;</li></ul><ul><li>Solid grasp of monitoring, observability, and distributed tracing tools and techniques.&nbsp;</li></ul><ul><li>Demonstrated ability to design and implement scalable, fault-tolerant cloud-native architectures and microservices.&nbsp;</li></ul><ul><li>Excellent communication skills and ability to collaborate cross-functionally with other teams.&nbsp;</li></ul><ul><li>Strong analytical and problem-solving skills with a data-driven mindset.&nbsp;</li></ul>&nbsp;PREFERRED QUALIFICATIONS&nbsp;<ul><li>Experience mentoring junior engineers.&nbsp;</li></ul><ul><li>Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).&nbsp;</li></ul><ul><li>Exposure to configuration management (e.g., Ansible, Puppet, Chef)&nbsp;</li></ul><ul><li>Knowledge of security best practices in cloud and software development.&nbsp;</li></ul><ul><li>Experience with telemetry analysis, anomaly detection, and performance tuning.&nbsp;</li></ul><ul><li>Professional certifications in cloud services (e.g. AWS Certified Solutions Architect) will be considered plus&nbsp;</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Manager, Site Reliability Engineering, Software Engineer

The Network Automation Engineer will design, build, and maintain automation services that support Pfizer’s global network infrastructure. This role focuses on developing scalable solutions to monitor, manage, and optimize network performance and usage, ensuring high availability and operational efficiency across all environments.By applying software engineering principles to network operations, the engineer will create and support automation platforms that reduce manual effort, enhance reliability, and enable proactive issue resolution. The role also involves continuous improvement of automation workflows, integration with observability tools, and close collaboration with SREs, NREs and infrastructure teams to deliver resilient network services.ROLE RESPONSIBILITIES<ul><li>Own the full software development lifecycle (SDLC)&nbsp;for network automation solutions—from design and development to deployment, monitoring, and support.</li><li>Develop and maintain network monitoring tools&nbsp;to ensure visibility, performance, and reliability across Pfizer’s network infrastructure.</li><li>Collaborate cross-functionally&nbsp;with network engineering, operations, and audit teams to gather requirements, align on processes, and deliver automation solutions that meet organizational needs.</li><li>Analyze network and service data&nbsp;to drive data-informed decisions that enhance service quality, reduce incidents, and improve operational efficiency.</li><li>Design and implement proof-of-concept solutions&nbsp;that demonstrate and expand the capabilities of network automation within the enterprise.</li><li>Apply an “everything-as-code” approach&nbsp;to infrastructure, configuration, and orchestration—ensuring systems are production-ready, fault-tolerant, and resilient by design.</li></ul>BASIC QUALIFICATIONS<ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or STEM related field, or equivalent practical experience.</li><li>3+ years of professional experience in software engineering or network automation role.</li><li>Strong knowledge in Python and at least one other programming language (e.g. Java, C#, JavaScript, GO).</li><li>Demonstrated experience with network automation tools and libraries.</li><li>Strong Scripting skills (BASH, Powershell, Go, Ruby etc.)</li><li>Proficiency in&nbsp;version control systems&nbsp;and&nbsp;CI/CD pipelines&nbsp;for automated testing and deployment.</li><li>Hands-on experience with&nbsp;Infrastructure as Code (IaC)&nbsp;tools and practices (e.g. Terraform, Ansible).</li><li>Experience in programmatically analyzing network incidents and developing automated remediation solutions.</li><li>Experience with Network Performance Monitoring, Planning, and Configuration Management tools.</li><li>Excellent communication and collaboration skills, with the ability to work effectively in a team environment.</li><li>Strong attention to detail and commitment to delivering high-quality work.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Familiarity with&nbsp;workflow orchestration tools</li><li>Associate level Industry certifications (CCNA, DEVASC, CCSA, or equivalent expertise)</li><li>Familiarity with F5 Load Balancers</li><li>Experience in any of the following Cisco/Meraki/SDWAN, Catalyst, Nexus, AireOS</li><li>Experience with data visualization tools such as Grafana, Tableau</li><li>Experience working in Agile environments, preferably with Scrum methodology with a focus on continuous improvement and delivery.</li><li>Professional certifications in network engineering, automation, or cloud services (e.g. AWS Certified Solutions Architect) will be considered plus</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!Information &amp; Business Tech

Sr.Associate, Network Automations, Software Engineer

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscapeWhat You Will AchieveThe IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.As part of the Service Management Solutions team, the Sr. Manager, ServiceNow ITSM Architect is a highly skilled and experienced ITSM Engineer with a strong background in deploying and managing ServiceNow ITSM.&nbsp; The ideal candidate will possess a robust background in ServiceNow ITSM architecture, including a deep understanding of IT Service Management (ITSM) processes; will have a proven track record of delivering successful ITSM solutions following industry best practices; will be responsible for designing, developing, implementing and maintaining ITSM processes and systems, utilizing the ServiceNow platform to meet business requirements.&nbsp; This individual will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.&nbsp;This role involves working closely&nbsp;with Product Owner, process owners, clients, stakeholders, and internal teams to deliver effective solutions and enhance IT service delivery.&nbsp; This will ensure that ITSM strategies are aligned with business goals, ensuring that the ServiceNow platform supports and enhances overall business objectives.How You Will Achieve It<ul><li>Work closely with cross-functional teams to gather requirements, translate them into technical specifications and ensure successful delivery of ITSM solutions.</li><li>Partner with ITSM Product owner to develop strategy and roadmap for product development and release.</li><li>Design, develop, test, implement and support ServiceNow ITSM capabilities related to Incident, Problem, Change and Request Management</li><li>Implement and maintain integrations with ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and Integration Hub</li><li>Design and implement complex workflows and business processes using ServiceNow’s Flow Designer and Workflow Editor.</li><li>Analyze existing processes and workflows, identifying areas for improvement, optimization, and enhancement of ITSM processes</li><li>Engage in day-to-day operational support related to ITSM processes and systems</li><li>Develop and deliver training materials and sessions for end-users and administrators</li><li>Create and maintain detailed technical documentation, including design specifications, test plans, and user guides</li><li>Communicate effectively with clients and stakeholders to ensure alignment and satisfaction with the ServiceNow ITSM solutions</li><li>Stay up to date with the latest ServiceNow features, best practices, and industry trends</li></ul>QualificationsMust-Have<ul><li>Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering.</li><li>7+years of experience interfacing with or managing IT application/infrastructure technologies</li><li>5+ years’ proven experience with ServiceNow ITSM administration/management, configuration, development, integration, upgrade and continuous improvement</li><li>Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITSM disciplines</li><li>Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change and Request.</li><li>Strong skills in JavaScript and other scripting languages used within ServiceNow for automation and configuration.</li><li>Good understanding of ServiceNow CMDB, CSDM and ITIL</li><li>Familiarity with ServiceNow Performance Analytics</li><li>Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders</li><li>Strong understanding of business processes and how ServiceNow can support and improve them.</li><li>Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.</li><li>Ability to address and resolve technical issues efficiently.</li><li>Ability to mentor and develop others.</li></ul>Nice-to-Have<ul><li>Certified Master Architecture (CMA)</li><li>ITIL certified (Foundation v3 or v4)</li><li>Experience writing, tuning, optimizing and troubleshooting SQL based queries, functions and procedures</li></ul>&nbsp; Work Location Assignment:&nbsp;Hybrid EEO (Equal Employment Opportunity) &amp; Employment Eligibility&nbsp;Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.Information &amp; Business Tech

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