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In Pfizer Digital Core Solutions, we partner closely with our Pfizer business operations colleagues to efficiently deliver robust supporting technology solutions that enhance their work to achieve the Pfizer purpose.&nbsp; We value our team members’ technical skills, but also their passion, teamwork, and growth.&nbsp; Our culture is focused on delivering value through courage, excellence, equity, and joy.&nbsp; Our collective skillset supports all aspects of technology planning, project execution and application development excellence.&nbsp;&nbsp;We are looking for a Customer Experience (CX) Designer with a background in designing products that deliver business value by translating insights and customer needs into engaging, intelligent, and intuitively transformative digital solutions who are aligned with our culture and values.&nbsp;&nbsp;&nbsp;Role Responsibilities:The ​Senior Associate, CX Designer​ colleague’s responsibilities include but are not limited to:&nbsp;<ul><li>Contribute to the vision and strategy of uniting all solutions under a common set of design practices, design standards, and visual language&nbsp;</li><li>Translate insights and strategy into tangible design proposals to inspire and advance innovation&nbsp;&nbsp;</li><li>Produce deliverables including sketches, prototypes, proof of concepts, wireframes, user flows, use cases, test plans, personas, and user journeys to communicate with stakeholders&nbsp;</li><li>Support project team to scope initiatives, identify priorities, and deliver projects that have multiple stakeholders and moving parts within an Agile framework&nbsp;</li><li>Create design-led approaches to complex problems involving people, processes, and systems&nbsp;</li><li>Monitor and track progress throughout development and maintain quality of UX standards&nbsp;</li><li>Identify and understand business context, demands and opportunities&nbsp;</li></ul>Basic Qualifications:<ul><li>Bachelor’s degree in UX/UI Design or other related fields&nbsp;</li><li>3+ years related experience in a UI Design and Customer or User Experience, Digital, Service Design, Interaction Design, Human Factors, IA or similar role&nbsp;</li><li>A solid understanding and demonstration of user centric design principles&nbsp;</li><li>An advanced proficiency with design and prototyping tools such as Figma and Sketch&nbsp;</li><li>Ability to collaborate actively as part of a multi-disciplinary team&nbsp;</li><li>Enthusiasm, patience, and a solutions-oriented attitude toward any risks and challenges&nbsp;</li><li>Comfort with ambiguity and complex problems&nbsp;&nbsp;</li><li>Organized, able to act independently, and able to switch between different projects in a fast-paced environment&nbsp;</li><li>Familiarity in emergent technologies and how to apply them to different business challenges&nbsp;</li><li>Ability to confidently present work and to accept or provide constructive feedback&nbsp;</li><li>Experience utilizing Lean and Agile methodologies&nbsp;</li><li>Outstanding communication skills, both written and verbal&nbsp;</li><li>Ability to manage many parallel objectives and changing priorities.&nbsp;&nbsp;</li></ul>​Preferred Qualifications:<ul><li>UX, HFI, Agile, or equivalent certification highly desirable &nbsp;</li><li>Working knowledge of HTML, CSS, and JavaScript frameworks a plus&nbsp;</li><li>Pharmaceutical Industry experience a plus&nbsp;</li></ul>Required Aptitude:&nbsp;<ul><li>Quick to establish trust and respect&nbsp;</li><li>Action oriented and energetic&nbsp;</li><li>Resourceful and creative &nbsp;</li><li>Persistent and determined&nbsp;</li><li>Mature and cool under pressure&nbsp;</li><li>Easily makes connections&nbsp;</li><li>Reads situations quickly&nbsp;</li><li>Commitment and follow through&nbsp;</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Senior Associate, CX Designer

The Manager, eCommerce Solutions will be responsible for managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and delivery of solutions for eCommerce at Pfizer.&nbsp; This includes new product launches, and expansion of our eCommerce capabilities. Projects will involve system configurations and technical delivery in SAP S/4 / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.What You Will AchieveIn this role, you will:<ul><li>Lead and guide moderately complex eCommerce projects, effectively managing time and resources, partnering with business team members/ leadership in the commercial organization</li><li>Requires functional knowledge of the systems supporting the eCommerce Prime strategy at Pfizer. These include SAP S/4 processes/ SAP Commerce Cloud (SAP ISC Customer and other functional systems and technologies that support the commercial strategy for Pfizer)</li><li>Demonstrate an understanding of eCommerce strategies and technologies and how they integrate with customers globally</li><li>Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements</li><li>Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.&nbsp;</li><li>Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed</li><li>Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions</li><li>Communicate effectively with technical teams to deliver solutions and manage the business users’ expectations to ensure clear communication of the issues to seek input on a timely manner</li><li>Ensure project management deliverables comply with regulatory standards and maintain strong partnerships with Pfizer teams through effective engagement models</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree with 5+ years of relevant experience; OR Master’s degree with 3+ years of relevant experience</li><li>Hands-on experience with SAP configuration in SAP modules and/or SAP Commerce Cloud</li><li>Experience designing and implementing commercial solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner</li><li>Project experience using MS Project, Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts</li><li>Good organization skills, with the range to manage 2-4 parallel deliverables concurrently</li><li>Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership.&nbsp; Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content</li><li>Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance</li><li>Knowledge of management reporting requirements and functional design</li><li>Excellent communication skills</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>Previous experience of at least 1+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions</li><li>Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management</li><li>Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP)</li><li>Relevant pharmaceutical industry experience</li><li>Management consulting experience</li><li>Experience with Agile Software Delivery</li><li>Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing</li><li>Experience with SOX compliance / practices is desirable</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Manager, eCommerce Solutions

The Senior Manager – eCommerce Solutions will be responsible for Independently managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and deliver solutions for eCommerce at Pfizer.&nbsp; This includes new product launches, and expansion of our eCommerce capabilities.&nbsp; Projects will involve SAP configurations and technical delivery in SAP SD / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.What You Will Achieve<ul><li>Lead strategic Pfizer eCommerce initiatives, partnering with market leadership in the commercial organization.&nbsp; This requires deep functional knowledge of the functional systems supporting the eCommerce Prime strategy at Pfizer.&nbsp; These include SAP SD / SAP Commerce Cloud (SAP ISC and other functional systems and technologies that support the eCommerce strategy for Pfizer)</li><li>Demonstrate broad understanding of eCommerce best practices and technologies and how they integrate with B2B customer services globally</li><li>Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements</li><li>Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.&nbsp;</li><li>Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed</li><li>Manage the continuous improvement intake from the business stakeholders, aligning solutions to the Pfizer Digital strategy</li><li>Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions</li><li>Lead teams of consultants and collaborate closely with regional and global Digital teams to deliver solutions in time and on budget</li><li>Communicate effectively with technical teams to deliver solutions and manage the business users’ expectations to ensure clear communication of the issues to seek input on a timely manner</li><li>Achieve successful delivery of new eCommerce storefront capabilities, managing efforts from plan/design to go-live.</li><li>Accountable for project management, cost tracking, resourcing, and implementation of eCommerce Solutions across the entire enterprise, so that the Pfizer commercial teams can achieve customer facing eCommerce customer satisfaction, and commercial operational excellence in the pharmaceutical space.</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree with 7+ years of relevant experience; OR Master’s degree with 6+ years of relevant experience</li><li>3+ years of hands-on experience with SAP modules or systems processes</li><li>Ability to meet with senior leadership in commercial business units and strategize, define and scope customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery of solutions to meet the requirements</li><li>Experience designing and implementing eCommerce solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner</li><li>Expertise with Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts</li><li>Good organization skills, with the range to manage 2-4 parallel deliverables concurrently</li><li>Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership.&nbsp; Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content</li><li>Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance</li><li>Knowledge of management reporting requirements and functional design</li><li>Excellent communication skills</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>Previous experience of at least 2+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions</li><li>Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management</li><li>Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP)</li><li>Relevant pharmaceutical industry experience</li><li>Management consulting experience</li><li>Experience with Agile Software Delivery</li><li>Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing</li><li>Experience with SOX compliance / practices is desirable.</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Senior Manager, eCommerce Solutions

Site Reliability Engineering (SRE) at Pfizer is a discipline that applies software engineering principles to infrastructure and operations challenges, with the goal of building scalable, reliable, and efficient systems. As part of the Pfizer Digital’s Cloud Transformation, Infrastructure and Enterprise Solutions (C-TIES) organization, the SRE Manager will lead efforts to engineer reliability into our services through automation, observability, and continuous improvement.&nbsp;&nbsp;This role is ideal for a hands-on engineering leader who thrives at the intersection of software development and infrastructure operations, and who is passionate about building systems that are not only functional but also observable, maintainable, and resilient.&nbsp;ROLE RESPONSIBILITIES&nbsp;&nbsp;This role emphasizes the software engineering aspects of SRE, focusing on:&nbsp;<ul><li>Engineering for Reliability: Design and develop robust, scalable, and fault-tolerant systems that meet defined service level objectives (SLOs). Leverage software to proactively detect, mitigate, and prevent incidents.&nbsp;</li></ul><ul><li>Automation and Tooling: Lead the development of automation frameworks and self-healing mechanisms that eliminate manual toil, reduce operational overhead, and improve service resilience. Collaborate with platform and product teams to integrate these tools into CI/CD pipelines and runtime environments.&nbsp;</li></ul><ul><li>Data-Driven Operations: Continuously analyze telemetry, logs, and performance metrics to identify patterns, detect anomalies, and drive service improvements. Use data to inform architectural decisions and prioritize engineering investments.&nbsp;</li></ul><ul><li>Cross-Functional Collaboration: Partner with development, infrastructure, and business teams to embed reliability into the software development lifecycle (SDLC). Act as a technical liaison to ensure alignment between operational goals and product roadmaps.&nbsp;</li></ul><ul><li>Cloud-Native Enablement: Champion the use of cloud-native technologies and infrastructure-as-code to build and manage resilient services. Optimize cloud resource usage for performance and cost efficiency.&nbsp;</li></ul><ul><li>Knowledge Sharing and Leadership: Build and maintain a knowledge base of operational practices, incident retrospectives, and deployment strategies. Mentor engineers and foster a culture of continuous learning and reliability-first thinking.&nbsp;</li></ul>BASIC QUALIFICATIONS&nbsp;&nbsp;<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.&nbsp;</li></ul><ul><li>5+ years of experience in software engineering or site reliability engineering or similar roles.&nbsp;</li></ul><ul><li>Proficiency in at least one object-oriented programming language and good understanding in the second (e.g., Java, Python, C#, Go, JavaScript).&nbsp;</li></ul><ul><li>Hands-on experience with infrastructure-as-code tools such as CloudFormation/Terraform etc.&nbsp;</li></ul><ul><li>Good understanding of CI/CD pipelines, automation frameworks, and DevOps practices.&nbsp;</li></ul><ul><li>Solid grasp of monitoring, observability, and distributed tracing tools and techniques.&nbsp;</li></ul><ul><li>Demonstrated ability to design and implement scalable, fault-tolerant cloud-native architectures and microservices.&nbsp;</li></ul><ul><li>Excellent communication skills and ability to collaborate cross-functionally with other teams.&nbsp;</li></ul><ul><li>Strong analytical and problem-solving skills with a data-driven mindset.&nbsp;</li></ul>&nbsp;PREFERRED QUALIFICATIONS&nbsp;<ul><li>Experience mentoring junior engineers.&nbsp;</li></ul><ul><li>Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).&nbsp;</li></ul><ul><li>Exposure to configuration management (e.g., Ansible, Puppet, Chef)&nbsp;</li></ul><ul><li>Knowledge of security best practices in cloud and software development.&nbsp;</li></ul><ul><li>Experience with telemetry analysis, anomaly detection, and performance tuning.&nbsp;</li></ul><ul><li>Professional certifications in cloud services (e.g. AWS Certified Solutions Architect) will be considered plus&nbsp;</li></ul>&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Manager, Site Reliability Engineering, Software Engineer

The Network Automation Engineer will design, build, and maintain automation services that support Pfizer’s global network infrastructure. This role focuses on developing scalable solutions to monitor, manage, and optimize network performance and usage, ensuring high availability and operational efficiency across all environments.By applying software engineering principles to network operations, the engineer will create and support automation platforms that reduce manual effort, enhance reliability, and enable proactive issue resolution. The role also involves continuous improvement of automation workflows, integration with observability tools, and close collaboration with SREs, NREs and infrastructure teams to deliver resilient network services.ROLE RESPONSIBILITIES<ul><li>Own the full software development lifecycle (SDLC)&nbsp;for network automation solutions—from design and development to deployment, monitoring, and support.</li><li>Develop and maintain network monitoring tools&nbsp;to ensure visibility, performance, and reliability across Pfizer’s network infrastructure.</li><li>Collaborate cross-functionally&nbsp;with network engineering, operations, and audit teams to gather requirements, align on processes, and deliver automation solutions that meet organizational needs.</li><li>Analyze network and service data&nbsp;to drive data-informed decisions that enhance service quality, reduce incidents, and improve operational efficiency.</li><li>Design and implement proof-of-concept solutions&nbsp;that demonstrate and expand the capabilities of network automation within the enterprise.</li><li>Apply an “everything-as-code” approach&nbsp;to infrastructure, configuration, and orchestration—ensuring systems are production-ready, fault-tolerant, and resilient by design.</li></ul>BASIC QUALIFICATIONS<ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or STEM related field, or equivalent practical experience.</li><li>3+ years of professional experience in software engineering or network automation role.</li><li>Strong knowledge in Python and at least one other programming language (e.g. Java, C#, JavaScript, GO).</li><li>Demonstrated experience with network automation tools and libraries.</li><li>Strong Scripting skills (BASH, Powershell, Go, Ruby etc.)</li><li>Proficiency in&nbsp;version control systems&nbsp;and&nbsp;CI/CD pipelines&nbsp;for automated testing and deployment.</li><li>Hands-on experience with&nbsp;Infrastructure as Code (IaC)&nbsp;tools and practices (e.g. Terraform, Ansible).</li><li>Experience in programmatically analyzing network incidents and developing automated remediation solutions.</li><li>Experience with Network Performance Monitoring, Planning, and Configuration Management tools.</li><li>Excellent communication and collaboration skills, with the ability to work effectively in a team environment.</li><li>Strong attention to detail and commitment to delivering high-quality work.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Familiarity with&nbsp;workflow orchestration tools</li><li>Associate level Industry certifications (CCNA, DEVASC, CCSA, or equivalent expertise)</li><li>Familiarity with F5 Load Balancers</li><li>Experience in any of the following Cisco/Meraki/SDWAN, Catalyst, Nexus, AireOS</li><li>Experience with data visualization tools such as Grafana, Tableau</li><li>Experience working in Agile environments, preferably with Scrum methodology with a focus on continuous improvement and delivery.</li><li>Professional certifications in network engineering, automation, or cloud services (e.g. AWS Certified Solutions Architect) will be considered plus</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!Information &amp; Business Tech

Sr.Associate, Network Automations, Software Engineer

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscapeWhat You Will AchieveThe IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.As part of the Service Management Solutions team, the Sr. Manager, ServiceNow ITSM Architect is a highly skilled and experienced ITSM Engineer with a strong background in deploying and managing ServiceNow ITSM.&nbsp; The ideal candidate will possess a robust background in ServiceNow ITSM architecture, including a deep understanding of IT Service Management (ITSM) processes; will have a proven track record of delivering successful ITSM solutions following industry best practices; will be responsible for designing, developing, implementing and maintaining ITSM processes and systems, utilizing the ServiceNow platform to meet business requirements.&nbsp; This individual will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.&nbsp;This role involves working closely&nbsp;with Product Owner, process owners, clients, stakeholders, and internal teams to deliver effective solutions and enhance IT service delivery.&nbsp; This will ensure that ITSM strategies are aligned with business goals, ensuring that the ServiceNow platform supports and enhances overall business objectives.How You Will Achieve It<ul><li>Work closely with cross-functional teams to gather requirements, translate them into technical specifications and ensure successful delivery of ITSM solutions.</li><li>Partner with ITSM Product owner to develop strategy and roadmap for product development and release.</li><li>Design, develop, test, implement and support ServiceNow ITSM capabilities related to Incident, Problem, Change and Request Management</li><li>Implement and maintain integrations with ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and Integration Hub</li><li>Design and implement complex workflows and business processes using ServiceNow’s Flow Designer and Workflow Editor.</li><li>Analyze existing processes and workflows, identifying areas for improvement, optimization, and enhancement of ITSM processes</li><li>Engage in day-to-day operational support related to ITSM processes and systems</li><li>Develop and deliver training materials and sessions for end-users and administrators</li><li>Create and maintain detailed technical documentation, including design specifications, test plans, and user guides</li><li>Communicate effectively with clients and stakeholders to ensure alignment and satisfaction with the ServiceNow ITSM solutions</li><li>Stay up to date with the latest ServiceNow features, best practices, and industry trends</li></ul>QualificationsMust-Have<ul><li>Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering.</li><li>7+years of experience interfacing with or managing IT application/infrastructure technologies</li><li>5+ years’ proven experience with ServiceNow ITSM administration/management, configuration, development, integration, upgrade and continuous improvement</li><li>Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITSM disciplines</li><li>Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change and Request.</li><li>Strong skills in JavaScript and other scripting languages used within ServiceNow for automation and configuration.</li><li>Good understanding of ServiceNow CMDB, CSDM and ITIL</li><li>Familiarity with ServiceNow Performance Analytics</li><li>Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders</li><li>Strong understanding of business processes and how ServiceNow can support and improve them.</li><li>Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.</li><li>Ability to address and resolve technical issues efficiently.</li><li>Ability to mentor and develop others.</li></ul>Nice-to-Have<ul><li>Certified Master Architecture (CMA)</li><li>ITIL certified (Foundation v3 or v4)</li><li>Experience writing, tuning, optimizing and troubleshooting SQL based queries, functions and procedures</li></ul>&nbsp; Work Location Assignment:&nbsp;Hybrid EEO (Equal Employment Opportunity) &amp; Employment Eligibility&nbsp;Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.Information &amp; Business Tech

Sr. Manager, ServiceNow ITSM Architect

The Colleague Services and Adoption, Tools &amp; Technology Lead role is a member of the Colleague Services and Adoption(CS&amp;A) team within Digital. This team is accountable for applying design-centric &amp; human centered methods to optimize support processes and manage change, with the objective of shaping a delightful experience for internal Pfizer users; so colleagues have more time for meaningful work.The Colleague Services and Adoption, Tools &amp; Technology Lead will play a pivotal role in supporting our change agenda by defining, implementing and supporting the platform systems and tools required to support the strategy of creating and delivering human-centered technology experiences, solutions and services to internal Pfizer users.ROLE RESPONSIBILITIES<ul><li>Responsible for the strategy, requirements, testing and optimization of Pfizer’s internal, self-service platform and other CS&amp;A tools as required. - Participate in launch and release planning and management, track metrics and feedback to recommend changes and new capabilities.</li><li>Partner with relevant stakeholders to develop internal to Colleague Services &amp; Adoption tools and technology roadmaps</li><li>Own relationship with Fuse/ServiceNow creation center, key vendors, GBS and other key cross functional Digital stakeholders</li><li>Participate in PfizerOne planning and execution for Colleague Services &amp; Adoption</li><li>Manage launch and release planning and management, track metrics and manage product lifecycle</li><li>Lead the prioritization and implementation of technical enhancements</li><li>Establish and communicate the aligned monthly release calendar</li><li>Lead technical projects as required</li><li>Lead the identification and implementation of automation &amp; AI opportunities, partnering with team members to identify opportunities that drive cost efficiency and create more time for meaningful work</li><li>Partner with team service/product owners to implement innovative products and solutions to address unmet customer needs and/or enhance the customer experience.&nbsp;</li><li>Partner with metrics team to analyze operational and performance metrics and interpret underlying drivers to translate into data-based recommendations.</li><li>Leverage external research and networks to identify digital solutions to improve user experience and self-service adoption globally.</li><li>Manage large Software Budget accordingly</li><li>Analyze current and future state needs and challenges, identify improvement opportunities and research future technologies in alignment with change agenda</li></ul>BASIC QUALIFICATIONS<ul><li>&nbsp;Bachelor’s Degree with 6 years of experience or Master’s Degree with 5 years of experience or PhD with one year of experience with increasing responsibility in designing, delivering, or operating global systems &amp; platforms</li><li>Relevant experience as an information technology professional in roles such as a software developer, technical project manager, systems administrator, database administrator, systems engineer, computer engineer or support specialist, engineering lead, technical team lead</li><li>Experience leading matrixed teams comprised of contractors and/or colleague resources</li><li>Ability to synthesize complex business requirements into technical and functional needs and proceed to manage multiple projects with attention to detail, accountability, and ownership for end-to-end project lifecycle</li><li>Ability to manage multiple initiatives concurrently.</li><li>Demonstrated ability to deliver Cross functional results in an integrated, collaborative manner and a willingness to do what it takes to get the job done.</li><li>Sound professional judgment and persistence and demonstrated success at promoting innovation and taking thoughtful risks to challenge the status quo, resulting in enhanced processes or products.</li><li>Strong ability to connect business strategy to make technical recommendations that capitalize on in house functionality or brings forward new and innovative solutions</li><li>Strong written and verbal communication, presentation, and facilitation skills</li><li>Ability to clearly communicate complex technical and functional information in an easy to understand manner and problem-solving skills</li><li>Strong interpersonal skills to be able to interact with all levels of organization&nbsp;</li><li>Drives business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and Drives Sound decisions that deliver results</li><li>Passionate about optimizing the investment made into Pfizer Digital tools to deliver a “Best in Class” support experience for Pfizer users. PREFERRED QUALIFICATIONS</li><li>Experience with Agile Software Delivery</li><li>Experience with ServiceNow</li></ul>&nbsp;&nbsp; Work Location Assignment:&nbsp;Hybrid EEO (Equal Employment Opportunity) &amp; Employment Eligibility&nbsp;Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.Information &amp; Business Tech

Colleague Services and Adoption, Tools & Technology Lead

Pfizer’s Chief Digital Office (CDO) leads the transformation of Pfizer into a digital powerhouse that will generate patient superior experiences which results in better health outcomes.&nbsp;The Analytics Experience team, which is part of the Artificial Intelligence, Data and Advanced Analytics (AIDA) organization, is responsible for the creating a seamless experience for analytics experts to harness the potential of big data, machine learning, and interactive analytics through a unified platform across the enterprise in all Pfizer geographies.&nbsp;&nbsp;Part of the Analytics Experience team are a group of User Success Engineers who are responsible for onboarding, enabling, and supporting self-sufficient analytical users across the Pfizer business, to ensure seamless user experience in the enterprise analytics platform. This platform will be the digital engine that brings together investments we have made into a unified experience for colleagues that take us to the next level of value creation.&nbsp;&nbsp;It powers next generation insights by developing enterprise-grade data foundations, allowing data to flow horizontally, enabling a versatile analytics environment, and embedding insights into day-to-day work to create a digital, data-driven culture.&nbsp;What You Will AchieveIn this role, you will be the responsible for understanding end users’ needs, providing technical guidance, and ensuring their success with enterprise analytics platform. You will work closely with platform engineers, and external vendors to address customer issues, gather feedback, and drive platform adoption through improvements. Smooth onboarding, ongoing support and robust change-management is critical to success in this role. As this role require both technical expertise and customer services skills, you will have the ability to develop technical proficiency and get exposure to Pfizer stakeholders.With supervision, you will:<ul><li>Collaborate with cross functional teams and provide tailored solutions to meet stakeholders’ needs</li><li>Facilitate onboarding and training activities to ensure successful adoption of the enterprise platform</li><li>Partner with end-users to provide support and guidance</li><li>Proactively identify opportunities to improve user experience, drive customer satisfaction and increase platform adoption</li><li>Contribute to and manage our knowledge base, community forums and community of practice</li><li>Monitor and analyze customer usage data to uncover trends and optimization opportunities</li><li>Up-skill to and maintain ‘expert’ status in one of our core analytical platforms and emerging technologies</li><li>Employ ‘creative disruption’ techniques to ensure continuous improvement and evolution within our methods and practices</li><li>Support stakeholders with their use cases and resolve critical issues</li><li>Collaborate with support and engineering teams to enhance the overall user experience</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>BS in computer science, data science, or a related field</li><li>3+ years of work experience</li><li>Comfort working with and reading code (SQL, python, R, etc)</li><li>Hands-on skills in data engineering, machine learning and/or data visualization</li><li>Hands-on experience working with Large Language Models (LLMs) and intelligent agents.</li><li>Excellent problem solving and analytical skills with an aptitude for learning new technologies</li><li>Strong communication skills and the ability to interface with both technical and non-technical individuals as needed</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>An advanced degree</li><li>2+ years of experience in the field of data and analytics</li><li>Experience with big data technologies, such as Snowflake, Spark, or Kubernetes</li><li>Strong hands-on skills for data and machine learning pipeline orchestration via Dataiku or similar platform</li><li>Strong hands-on skills in Data Visualization platforms (e.g. Tableau, Spotfire)</li><li>Containerization and underlying infrastructure knowledge to support performance and resource optimization</li><li>Knowledge of software development methodologies (Agile, Scrum).</li></ul> Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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