Πληροφορική

Επαγγέλματα Υγείας

Ανθρώπινο Δυναμικό / HR

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FullTime

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Hybrid

Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations reliability. This is achieved through transparency in business and service health, predictive detection of service interruptions, and improved diagnostics to drive better decisions and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.As a Senior Network Reliability Engineer, you will be responsible for:<ul><li>Taking an analytical approach to ensuring services are running smoothly: identifying and regularly reviewing operational health indicators and taking action to ensure services are delivered to defined service levels.</li><li>Continuously analyzing service data to identify and execute upon service improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve service reliability, and enhance customer experience.</li><li>Developing, or partnering with other teams to develop automation that will remove toil from the environment, and deliver a more reliable, cost-effective service to the company.</li></ul>The Network Reliability Engineer will take the lead in applying SRE (Site Reliability Engineering) principles for all technologies supported by Network Operations. These technologies include LAN, WAN, Wireless, DDI, Security, and IP Telephony.Role Responsibilities<ul><li>Assume a technical leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.</li><li>Embed core principles and practices of Site Reliability Engineering in the delivery of network services. These services include LAN, WAN, Wireless, DDI, Security, and IPT.</li><li>Ensure services are meeting the quality and reliability outcomes expected by customers: identify and regularly review health indicators, taking actions as required.</li><li>Drive a Predictive Operations focus at Network Operations, where emphasis is placed on identifying and taking action to mitigate potential outages before they become business interruptions.</li><li>Continuously analyze service data to identify improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve reliability, and enhance customer experience. Maintain a backlog of prioritized opportunities.</li><li>Apply core principles of Chaos engineering where appropriate to improve network reliability at Pfizer’s critical sites.</li><li>Analyse network capacity and performance trends to anticipate future needs and ensure the network can handle growth.</li><li>As it will be a key mechanism for removing toil, the Lead SRE will drive automation efforts for the services in question. This will entail both developing themselves and partnering with other teams to develop automation code to agreed standards.</li><li>Collaborate closely with Product Owners for Network products. This collaboration will include understanding roadmaps, evaluating automation and improvement opportunities.</li><li>Develop and maintain monitoring artefacts that allow for proactive and pre-emptive monitoring of services, with an objective of avoiding service disruptions. Partner closely with Command Center to integrate the artefacts and associated processes into their day-to-day operations.</li><li>Assume a leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.</li><li>Lead post-mortems for major events pertaining to the service. Ensure that learnings from service failures are identified and that action plans are develop and executed upon.</li></ul>Basic Qualifications<ul><li>Bachelor’s degree in computer science, Information technology or a related field, or equivalent practical experience.</li><li>5+ years of relevant experience in enterprise network operations settings.</li><li>Proficiency in networking protocols such as TCP/IP, DNS, DHCP, BGP, and others.</li><li>Keen data literacy, skilled at aggregating multiple data sources to drive insights and actions.</li><li>Understanding of network security principles and practices, including firewalls, VPN, IPS, and encryption.</li><li>Strong technical aptitudes, with demonstrated experience in network technologies outlined above. Exposure to Site Reliability Engineering principles and practices.</li><li>Keen data literacy and analytical ability. Must be able to aggregate data from different sources, derive insights and formulate actions accordingly.</li><li>Proven ability to build and improve processes and workflows. Relentless focus on removing toil (manual effort) through process re-design and automation.</li><li>Embraces accountability and exhibits an ownership demeanor, be it in leading the response to a major incident or facilitating service improvement. Includes the ability to effectively lead others more senior than them, and not directly on the same team.</li><li>Exposure to agile ways of working and aptitudes to be effective in such a paradigm. These include a bias toward action and the discipline to do the day-to-day with excellence (examples: facilitate stand-ups, review health indicators, groom backlog).</li><li>Poise in high-pressure situations, must have a track record of dealing with situations like major outages effectively.</li><li>Communicates in a succinct, accurate and timely fashion. Ability to effectively communicate technical issues/challenges to business recipients.</li></ul>Preferred Qualifications<ul><li>As driving automation efforts is a core responsibility for this role, an understanding of software development concepts and coding concepts (python, Java) is preferred.</li><li>Network vendor certifications (e.g., Cisco, Palo Alto, Arista, Riverbed).</li><li>Understanding of and experience in network monitoring tools.</li></ul>

Senior Network Reliability Engineer

The Digital Operations and Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.The Process Operations &amp; Improvements role will design, plan, manage, improve, and direct the execution of the business processes. The role will partner with the Process Leads and other key stakeholders and vendors to manage process operations and ensure audit compliance. A key component of the role will be to drive process transformation in partnership with Digital and CTIES stakeholders.The desired outcome will be simplified processes with methods in place for continuous analysis of process optimization, and identification of automation opportunities. This role required strong data analytical skills, along with a solid ability to understand and solve complex and unique problems using tried and tested techniques. An innovative mindset will be key to successful process transformation and to help drive identification, quantification, and proposal of process improvements.Role Responsibilities:<ul><li>Design and develop process measures and KPIs/metrics to measure process efficiency and success. This includes the design, develop and presentation of Process Dashboards</li><li>Support process transformation in partnership with process leads and stakeholders by identifying and implementing optimization opportunities using feedback, analytics, and metrics data to identify issues and improvement opportunities</li><li>Identify and implement process automation opportunities to reduce toil</li><li>Partner with the service management tools group to prioritize improvements, identify funding, and coordinate implementation activities (e.g., requirements, testing, etc.)</li><li>Provide governance for CTIES business and continuous improvement processes.</li><li>Supporting Audit process and response and maintain a state of continuous Audit readiness</li><li>Provide process support, education, and awareness to relevant teams</li></ul>Basic Qualifications:<ul><li>Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management, or relevant disciplines</li><li>2+ years demonstrated ability and experience of Process Management and Improvement in a pharmaceutical or regulated environment</li><li>Key knowledge of ITIL Framework will be essential to the success of this role. ITIL Foundation or Practitioner Certification preferred.</li><li>Strong data literacy and analytical ability. Must be able to aggregate data from different sources with keen attention to detail, derive insights and communicate actionable information.</li><li>Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences</li><li>Experience in Agile ways of working (Scrum or Kanban)</li></ul>Preferred Qualifications:<ul><li>LEAN Six Sigma certification and proven ability to use process improvement and problem-solving techniques (Kaizen, Six Sigma/Lean, Value Stream Mapping etc.)</li><li>Excel proficiency</li><li>Vendor governance and partnership experience</li><li>ServiceNow experience would be a plus</li></ul>Please apply by sending your CV and a motivational letter in English. Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

​​Sr Associate, Process Operations & Improvements​

The Manager – eCommerce Solutions will be responsible for managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and delivery of solutions for eCommerce at Pfizer.&nbsp; This includes new product launches, and expansion of our eCommerce capabilities. Projects will involve system configurations and technical delivery in SAP S/4 / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.What You Will AchieveIn this role, you will:<ul><li>Lead and guide moderately complex eCommerce projects, effectively managing time and resources, partnering with business team members/ leadership in the commercial organization.&nbsp;</li><li>Requires functional knowledge of the systems supporting the eCommerce Prime strategy at Pfizer. These include SAP S/4 processes/ SAP Commerce Cloud (Cloud 4 Customer and other functional systems and technologies that support the commercial strategy for Pfizer</li><li>Demonstrate an understanding of eCommerce strategies and technologies and how they integrate with customers globally</li><li>Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements</li><li>Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.&nbsp;</li><li>Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed</li><li>Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions</li><li>Communicate effectively with technical teams to deliver solutions and manage the business users’ expectations to ensure clear communication of the issues to seek input on a timely manner</li><li>Ensure project management deliverables comply with regulatory standards and maintain strong partnerships with Pfizer teams through effective engagement models</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree with 4+ years of relevant experience; OR Master’s degree with 2+ years of relevant experience</li><li>Hands-on experience with SAP configuration in SAP modules and/or SAP Commerce Cloud</li><li>Experience designing and implementing commercial solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner</li><li>Project experience using MS Project, Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts</li><li>Good organization skills, with the range to manage 2-4 parallel deliverables concurrently</li><li>Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership.&nbsp; Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content</li><li>Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance</li><li>Knowledge of management reporting requirements and functional design</li><li>Excellent communication skills</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>Previous experience of at least 1+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions</li><li>Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management</li><li>Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP</li><li>Relevant pharmaceutical industry experience</li><li>Management consulting experience</li><li>Experience with Agile Software Delivery</li><li>Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing</li><li>Experience with SOX compliance / practices is desirable.</li></ul>&nbsp;&nbsp;Work Location Assignment:&nbsp;On PremisePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Manager – eCommerce Solutions

Job Ads Ελλάδα, Pfizer-hellas

senior network reliability engineer

Pfizer Hellas

sr associate, process operations & improvements

Pfizer Hellas

manager – ecommerce solutions

Pfizer Hellas

Job Ads Ελλάδα, Pfizer-hellas

senior network reliability engineer

Pfizer Hellas

​​sr associate, process operations & improvements​

Pfizer Hellas

manager – ecommerce solutions

Pfizer Hellas

sr associate, process operations & improvements