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Ανθρώπινο Δυναμικό / HR

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Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest&nbsp;standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.&nbsp;Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O RR standard</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Minimum 2 years as a supervisor job experience in a luxury resort</li><li>Must have basic accounting skills</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, Housekeeping, One&Only Aesthesis, Athens (7563)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Night Auditor, One&Only Aesthesis, Athens (7686)

Server is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Maintain pleasant interaction with guests at all times</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress in order to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked in order to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp;</li><li>To be responsible for handling of all equipment and supplies.</li><li>Perform any side-work as requested</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Good communication skills&nbsp;</li><li>Good knowledge of English</li><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Experience with Micros is a plus</li><li>Experience in luxury resort would be an advantage but not a requirement.</li><li>&nbsp;</li></ul>What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Waiter | Manko | One&Only Aesthesis (10491)

Active support to the HR Team, acting as a liaison with the employees, providing them with necessary information and tools required to perform their respective jobs efficiently and safely.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Supports the smooth and efficient running of the Human Resources Department, ensuring that all policies and procedures outlined are strictly adhered to</li><li>Ensure that all in-house rules and regulations are communicated to employees and implemented</li><li>Keeps track on all absences from work and ensures the proper documents are provided, which prove the absence of employee is justified as per the law</li><li>Ensures the accurate data, that concern working hours, are provided for the payroll</li><li>Assist in coordinating the administration of the performance appraisal system</li><li>Assisting in preparation of different documents as requested</li><li>Follow up on the issuing of Labor visas for the foreign staff</li><li>Maintaining HR system</li><li>Monitor al standards of the process, all in line with approved standards and processes employee entitlements e.g. attendance, leave administration, sick days etc. for payroll processing</li><li>Participate in any communication with the employees in job related issues, grievance, discipline, appearance etc.</li><li>To assist with any other duties as required by the Director of Human Resources&nbsp;</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Minimum three years’ experience in relevant positions</li><li>Excellent knowledge of English</li><li>Good understanding of Greek labor regulations</li><li>Computer Literacy</li><li>Excellent organizational skills</li><li>Excellent communication skills</li></ul>&nbsp;&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Job Ads Ελλάδα, Oneonly-resorts - Page 2

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