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The Director, Rooms are acts as the property's Primary Strategic business leader with responsibility for all aspects of the Room Operations. Mainly includes managing Rooms performance, managing profitability, managing revenue generation, managing and delivering a return on investment (ROI). The Director, Rooms in charge of Rooms leads their team in the development and implementation of property wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective &nbsp;of exceeding guest expectations and creating joy for guests and colleagues.&nbsp;Key Duties and Responsibilities<ul><li>Ensure service programs are in place and executed against</li><li>Ensure all Forbes points are implemented and the teams are trained on awareness of the program.</li><li>Provide timely, real time feedback to management and hourly associates on service and operational standards</li><li>Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day and night</li><li>Champion, review and follow up on property ReviewPro scores and comments &nbsp; Provide coaching on rooms operations</li><li>Manage relationships with decision makers at top accounts</li><li>Develop innovative means for capturing new streams of revenue through property amenities</li><li>Interact with in house guests to prospect for new sources of business</li><li>Identify key revenue generating stakeholders and customers and communicate information to sales offices</li><li>Coach and reinforce an associate selling strategy that takes advantage of property amenities</li><li>Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data</li><li>Review and work with appropriate revenue management reports and participate in strategy meetings. &nbsp;</li><li>Prepare and present reports for owners and above property leadership using financial or performance data</li><li>Work closely with all members of the Executive Committee and Manager, Host, Manager Front of House, Executive Housekeeper</li><li>Conduct property critique in areas of responsibility</li><li>Ensure ongoing development of rooms managers</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's Degree</li><li>Minimum of 10 years’ experience in hotel management</li><li>Extensive knowledge of hotel operations and operating strategies</li><li>Extensive knowledge of rooms &amp; food &amp; beverage operations</li><li>Knowledge of revenue management and marketing strategies</li><li>Ability to understand complex sales organization and corresponding sales processes &nbsp;</li><li>Knowledge of governmental regulations and safety standards</li><li>Strong organization skills</li><li>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning</li><li>Ability to use standard software applications and hotel systems &nbsp;</li><li>Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk</li><li>Strong problem-solving skills; encourages new innovative solutions when appropriate</li><li>Strong communication skills (verbal, listening, writing)</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Director Of Rooms | One&Only Aesthesis, Athens (16510)

As a Host, you will be responsible for managing the in-house and post-stay experiences for our guests. Your role is to ensure that every guest receives personalized, world-class service, and their needs and expectations are exceeded at every stage of their stay. You will be the face of the resort, greeting guests, managing their requests, and ensuring they have a seamless and memorable experience. Your knowledge of the resort, local attractions, and services will allow you to anticipate guest needs and provide recommendations, ensuring that every detail is taken care of.&nbsp;Key Duties and Responsibilities<ul><li>Provide exceptional service that exceeds guest expectations and fosters customer loyalty.</li><li>Build positive relationships with guests while maintaining a professional and attentive manner.</li><li>Anticipate guest needs and deliver immediate assistance when requested.</li><li>Ensure that all in-house guest requests are promptly met, maintaining a high level of satisfaction.</li><li>Coordinate and organize a warm welcome and a fond farewell for individual guests.</li><li>Communicate guest arrivals, preferences, and special requests to relevant departments.</li><li>Collect guest preferences throughout their stay and tailor experiences accordingly.</li><li>Demonstrate exemplary conduct, maintaining high grooming standards.</li><li>Cooperate with other departments to ensure seamless and efficient operations.</li><li>Ensure your work area is always clean and maintained to the highest standards.</li><li>Assist with any additional duties as directed by the Guest Relations/Hosts Team Leader or management. &nbsp;</li></ul>Skills, Qualifications, and Requirements<ul><li>Minimum of 2 years' experience as a Butler, Receptionist, or Guest Relations agent in a five-star hospitality environment.</li><li>Excellent command of the English language (additional languages are a plus).</li><li>Proficient in computer programs, including MS Office, Excel, and Opera.</li><li>Ability to work well under pressure and handle multiple tasks simultaneously.</li><li>Strong organizational and communication skills.</li><li>Business or Management qualifications are desirable. &nbsp;</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Comprehensive training and development opportunities.</li><li>40-hour workweek on a rotating schedule, with 2 days off per week.</li><li>Complimentary staff meals during shifts.</li><li>Private health insurance and prepaid bonus card.</li><li>Special discounts at partnered businesses.</li><li>An exciting work environment in one of the world’s most exclusive destinations.</li></ul>

Host | One&Only Aesthesis Athens (7561)

Guest focused Resort Manager who will be assisting the GM by overseeing the daily management and providing strategic direction of the operations. Planning and supervising the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business and to enhance customer dedication and expand clientele by strengthening the Resort reputation and the guest experience. The successful candidate would be required to ensure the Resort continually exceeds guest expectations and establishes an environment that motivates colleagues and that helps for their development and growth. Needs to ensure compliance with licensing laws, health, hygiene and safety and other statutory regulations.Key Duties and Responsibilities • &nbsp; &nbsp; Communicate with guests and engage them (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) • &nbsp; &nbsp;To oversee the daily operations of the resort as well as provide strategic direction and clear objectives for (F&amp;B service and culinary, Events, Rooms &amp; Activities, SPA, Engineering, Securit) • &nbsp; &nbsp;Plan activities and allocate responsibilities, supervising an extensive large workforce to ensure the smooth and profitable running of business and achieve the most efficient operating model • &nbsp; &nbsp;Work Closely with Marketing &amp; Sales to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services • &nbsp; &nbsp;Deal with maintenance issues, equipment, renovations, manning etc. • &nbsp; &nbsp;Collaborate with partners and ensure the best are selected to work with. • &nbsp; &nbsp;Inspect facilities regularly and enforce strict compliance with health and safety standards • &nbsp; &nbsp;Work closely with the quality management department. • &nbsp; &nbsp;Ensure updated processes and procedures are implemented and applied to guarantee compliance. • &nbsp; &nbsp;Ensure quality and service standards are well understood and applied by all colleagues &amp; leaders, set and follow high targets and support the team for achieving them. • &nbsp; &nbsp;Ensure learning &amp; development plans are set and followed for the operational teams • &nbsp; &nbsp;Set Colleagues Engagement action plans and follow to ensure satisfaction, loyalty and dedication of the teams. • &nbsp; &nbsp;Serve as the primary point of contact for guests, ensuring seamless coordination and operational efficiency across all resort departments to deliver an exceptional guest experience. • &nbsp; &nbsp;Conduct regular reviews of operational efficiency and implement Standard Operating Procedures (SOPs) in identified areas of improvement to drive service excellence and optimize performance outcomes&nbsp;Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor's degree, Master’s degree will be an asseet • &nbsp; &nbsp;Experience as Hotel Manager or relevant senior leadership role, minimum of 5 years • &nbsp; &nbsp;International working experience required, in luxury properties with brand standards • &nbsp; &nbsp;Strong background in F&amp;B plus experience in hotel operations. • &nbsp; &nbsp;Strong leadership abilities • &nbsp; &nbsp;Excellent communication and interpersonal skills • &nbsp; &nbsp;Fluency in English, proficiency in other languages would be an advantage&nbsp; • &nbsp; &nbsp;Outstanding aptitude in decision making and problem solving • &nbsp; &nbsp;A business mindset: strong in planning &amp; organizing &amp; analysing figures and market, with a strong financial acumen

Resort Manager | One&Only Aesthesis, Athens (16315)

The F&amp;B administrator provides high-level administrative support to the Executive Chef and Director of Food &amp; Beverage at One&amp;Only Aesthesis. This role ensures efficient operation of the department by handling administrative tasks, maintaining confidentiality, and fostering a positive working environment.Key Duties and Responsibilities • &nbsp; &nbsp;Provide comprehensive administrative support to the Executive Chef and Director of Food &amp; Beverage. • &nbsp; &nbsp;Prepare reports, correspondence, and presentations as required. • &nbsp; &nbsp;Maintain accurate filing systems, especially for confidential documents related to the Food &amp; Beverage department. • &nbsp; &nbsp;Handle all administrative work efficiently and proactively. • &nbsp; &nbsp;Coordinate communications and correspondence for the Director of Food and Beverage. • &nbsp; &nbsp;Ensure effective communication within the Food &amp; Beverage department and with other departments. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and resort guests. • &nbsp; &nbsp;Assist in managing special projects and initiatives as assigned by the Executive Chef and Director of Food &amp; Beverage. • &nbsp; &nbsp;Constantly suggesting new creative ideas for the improvement of operations in the Food &amp; Beverage department. • &nbsp; &nbsp;Support employee welfare concerns and career development/succession plans. • &nbsp; &nbsp;Assist in orientation and training for new employees in the Food &amp; Beverage department. • &nbsp; &nbsp;Participated in team events and required training related to the job. • &nbsp; &nbsp;Maintain confidentiality of all resort information. • &nbsp; &nbsp;Adhere to company policies, procedures, and statutory hygiene standards. • &nbsp; &nbsp;Ensure all activities are conducted ethically and in compliance with Greek law. • &nbsp; &nbsp;Maintain highest levels of personal hygiene, appearance, and grooming as per One&amp;Only standards. • &nbsp; &nbsp;Project a favorable image of One&amp;Only Aesthesis and One&amp;Only Resorts always.Skills, Experience &amp; Educational Requirements &nbsp; • &nbsp; &nbsp;Bachelor's degree in hospitality management, Business Administration, or related field preferred. • &nbsp; &nbsp;Proven experience as an Executive Assistant or similar administrative role, preferably in a hospitality setting. • &nbsp; &nbsp;Excellent organizational and time-management skills with the ability to prioritize tasks. • &nbsp; &nbsp;Strong interpersonal and communication skills, both verbal and written. • &nbsp; &nbsp;Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other relevant software. • &nbsp; &nbsp;Ability to handle confidential information with discretion. • &nbsp; &nbsp;Knowledge of food and beverage operations and terminology is advantageous. • &nbsp; &nbsp;Familiarity with employee welfare and training programs. • &nbsp; &nbsp;Understanding of health, safety, and emergency procedures. • &nbsp; &nbsp;Fluency in spoken and written English; additional languages are a plus.What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Food & Beverage Administrator | One&Only Aesthesis, Athens (16380)

The Chef de Cuisine – Banquet is responsible for the strategic culinary management of all banquet functions, ensuring operational excellence in food quality, production efficiency, cost control, and team development. This role requires a hands-on leader who will drive innovation in menu creation, maintain the highest food safety standards, and deliver an exceptional culinary experience across all catered events, weddings, corporate functions, and high-volume F&amp;B activations.Key Duties and Responsibilities • &nbsp; &nbsp;Lead all aspects of culinary production for banquet events, including planning, execution, and post-event analysis. • &nbsp; &nbsp;Develop bespoke menus tailored to a wide variety of functions and clientele, in alignment with event themes and dietary requirements. • &nbsp; &nbsp;Collaborate with the Events, Sales, and F&amp;B teams to understand client needs and translate them into creative culinary solutions. • &nbsp; &nbsp;Ensure culinary deliverables align with contractual obligations, quality benchmarks, and brand standards. • &nbsp; &nbsp;Maintain operational oversight on food procurement, kitchen logistics, and inventory control specific to banquet operations. • &nbsp; &nbsp;Direct banquet kitchen staffing and scheduling to optimize labor while ensuring adequate coverage for concurrent events. • &nbsp; &nbsp;Conduct detailed pre-function briefings and post-function evaluations with culinary and service teams to reinforce continuous improvement. • &nbsp; &nbsp;Foster a culture of mentorship, training, and professional development for junior staff members. • &nbsp; &nbsp;Ensure full compliance with HACCP, Diversey, and other food hygiene and safety systems across all banquet kitchen operations. • &nbsp; &nbsp;Proactively manage and report on equipment maintenance, kitchen readiness, and operational risk mitigation. • &nbsp; &nbsp;Engage in cross-functional initiatives and support all resort's culinary departments as directed by the Executive Chef. • &nbsp; &nbsp;Maintain accurate costings and budget adherence while contributing to profit maximization strategies for the banquet segment. • &nbsp; &nbsp;Uphold company values and lead by example in professional conduct, grooming, punctuality, and work ethic. Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Professional culinary certification or diploma from a recognized culinary institution. • &nbsp; &nbsp;Minimum 4 years of experience in a leadership role focused on banquet or large-scale event catering. • &nbsp; &nbsp;A minimum of 10 years' progressive culinary experience in high-volume hospitality environments. • &nbsp; &nbsp;Strong knowledge of international cuisines, buffet concepts, plated banquet service, and live-action station trends. • &nbsp; &nbsp;Proven experience managing diverse teams and fostering a culture of excellence and accountability. • &nbsp; &nbsp;Advanced English communication skills, both written and verbal. • &nbsp; &nbsp;High level of organization, multitasking ability, and attention to detail. • &nbsp; &nbsp;Solid experience in food cost control, purchasing processes, and vendor management. • &nbsp; &nbsp;Prior experience with kitchen management systems and compliance-based software is a plus.What we offer<ul><li>Competitive salary and benefits</li><li>Comprehensive training and development opportunities</li><li>Complimentary staff meals during shifts</li><li>Private health insurance and prepaid bonus card</li><li>Special discounts at partnered businesses</li><li>An exciting work environment in one of the world’s most exclusive destinations</li></ul>

Chef de Cuisine, Banquet Kitchen | One&Only Aesthesis, Athens (16627)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest&nbsp;standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.&nbsp;Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O RR standard</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Minimum 2 years as a supervisor job experience in a luxury resort</li><li>Must have basic accounting skills</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, Housekeeping, One&Only Aesthesis, Athens (7563)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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