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Τουρισμός / Ξενοδοχεία

Ανθρώπινο Δυναμικό / HR

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Aoristou

Seasonal

FullTime

OnSite

Acts as the on-property liaison between the Sales &amp; Marketing department and the resort Operations team, and provides support to all Sales &amp; Marketing activities and on-site requirements. Handles all aspects of in-resort communications, ranging from content creation, brand collateral, PR &amp; media trips, sales visits, events and general sales support. Responsible for providing full administrative support to the Sales &amp; Marketing departments. An energetic and professional individual that will ensure the smooth operation of the Sales &amp; Marketing teams.&nbsp;This is a full-time role that is based on-site in Kéa when the resort is operational during the season, and in Athens office when it's not in operation during off-season.&nbsp;Key Duties &amp; Responsibilities<ul><li>Ongoing content updates, regular monitoring and reporting of collaterals and other in-resort promotional material (such as but not limited to the website, microsite, in-villa TV, and more) to ensure everything is in place and according to brand standards.</li><li>Conduct site tours &amp; inspections as and when required.</li><li>Manage, coordinate itinerary and host or provide support to media/PR, influencer visits &amp; FAM trips.</li><li>Online community and reviews management (i.e. Google, social media, post-stay surveys), through liaising with other departments as required.</li><li>Coordinate and manage in-resort events together with the Operations teams and support with content productions (photographers, videographers, and digital content creators).</li><li>Maintain up to date CRM system (Salesforce).</li><li>Tracking of the department budgets and expenditures.</li><li>Preparation of reports and presentations.</li><li>Follow up on queries, deadlines, and other projects assigned by the Director of Sales and the Director of Marketing &amp; Communications.</li></ul>&nbsp;Skills, Experience &amp; Qualifications<ul><li>Bachelor's degree in business, marketing, or related field (Master's degree will be considered an asset)</li><li>Minimum of 2-3 years’ experience in Sales &amp; Marketing/Communications in luxury hospitality</li><li>Excellent command of English</li><li>Strong written and verbal communication skills</li><li>Great presentation skills</li><li>Ability to manage multiple projects in a fast-paced environment</li><li>Comfortable, confident and enthusiastic when working with tight deadlines</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Executive, Sales & Marketing (6673)

The Concierge is a central point of contact for guests seeking information, services, or personalized experiences during their stay. This role requires a strong focus on proactive guest engagement, a deep knowledge of local attractions and services, and the ability to curate tailored experiences that elevate the overall guest journey. The Concierge is expected to consistently deliver anticipatory, intuitive service in alignment with luxury hospitality standards. Key Duties and Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Serve as a primary point of contact for all guest inquiries, offering expert advice on local dining, entertainment, cultural activities, transportation, and other personal services.</li><li>Maintain a poised, courteous, and proactive demeanor, consistently demonstrating emotional intelligence and cultural sensitivity.</li><li>Coordinate and confirm reservations for dining, events, transportation, tours, and other guest requests in a timely and efficient manner.</li><li>Ensure seamless communication of guest needs and preferences to relevant departments, proactively managing follow-up to guarantee execution.</li><li>Curate personalized itineraries for guests and VIPs, taking into account their preferences, purpose of visit, and lifestyle.</li><li>Maintain a strong knowledge base of current and upcoming local events, restaurants, exhibitions, and excursions to provide up-to-date recommendations.</li><li>Assist with luggage handling, storage, and delivery in collaboration with Bell Services, as required.</li><li>Manage pre-arrival correspondence and offer concierge services prior to the guest’s check-in to enhance the guest journey.</li><li>Actively promote and support the hotel’s initiatives, experiences, and packages to enhance guest engagement and satisfaction.</li><li>Maintain accurate records of guest preferences, special requests, and service recovery instances using the appropriate tracking systems.</li><li>Ensure full compliance with Forbes Travel Guide and LQA service standards in all guest interactions.</li><li>Maintain cleanliness and organization of the Concierge desk and any shared guest service areas.</li><li>Support the Guest Relations/Concierge Team Leader in executing special projects, guest feedback loops, and continuous improvement initiatives.</li><li>Uphold the confidentiality and privacy of all guest information at all times.</li></ul> Education and Qualificaions<ul><li>Bachelor's degree</li><li>Must be computer literate, knowledge of MS Office, Excel and Opera is essential.&nbsp;</li><li>Must be able to work well under pressure and be able to multi-task.</li><li>Minimum of 2 years of experience in a luxury hotel or resort environment, preferably within Concierge, Guest Relations, or Front Office roles.</li><li>Exceptional organizational and communication skills, with a focus on active listening and empathy.</li><li>Strong multitasking capabilities and ability to perform under pressure in a fast-paced environment.</li><li>Fluency in English is mandatory; additional European or international languages are considered an asset.</li><li>Deep knowledge of the local area, including high-end restaurants, cultural landmarks, and premium services.</li></ul>&nbsp;What we offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort</li><li>Career growth opportunities within One&amp;Only Resorts</li><li>Continuous training and professional development</li><li>Competitive salary and benefits package</li><li>Private health insurance</li><li>Exclusive discounts at partner businesses</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Concierge | One&Only Aesthesis, Athens (15900)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

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