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The houseman responsibility is to provide quality service in all Rooms and Guest Pubic Areas that exceeds Guest’s expectations.&nbsp;The Houseman must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient and professional service. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.&nbsp;Key Duties and Responsibilities<ul><li>Exceed Guest expectations of housekeeping services for the rooms and Public Areas&nbsp;</li><li>Meticulously adhere to the standard operating procedures&nbsp;</li><li>General and deep cleaning of toilets, corridors, trolleys, pantries and caddies as per the standard procedures.</li><li>Leans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.</li><li>Washes walls and ceiling, moves furniture and turn mattress.</li><li>Dusts and polishes metalwork and wooden surfaces</li><li>Removes trash collected by room attendants.&nbsp;</li><li>Perform duties of room attendant when necessary.</li><li>Help the house maids with the heavy lifting when super cleaning / spring cleaning of rooms.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;&nbsp;<ul><li>Education High School&nbsp;</li><li>Strong knowledge of cleaning supplies and procedures</li><li>Strong ability to follow verbal instructions&nbsp;</li><li>Ability to work independently without direct supervision&nbsp;</li><li>Previous cleaning experience may be an advantage, but not generally required&nbsp;</li><li>Must have the ability to communicate effectively with guests, co-workers and managers&nbsp;</li><li>Be ready for flexible schedule&nbsp;</li><li>Strong knowledge of all Hotel facilities, their service and working hours&nbsp;</li><li>Mantain posiive attitude and body language at all time&nbsp;</li></ul>&nbsp;Οροφοκόμος Σχετικά με το ρόλοΗ ευθύνη του οροφοκόμου είναι να παρέχει ποιοτικές υπηρεσίες σε όλα τα δωμάτια και τους χώρους του Guest Pubic που ξεπερνούν τις προσδοκίες των επισκεπτών.&nbsp;Ο οροφοκόμος πρέπει να επιδεικνύει γνήσιο ενδιαφέρον για τους επισκέπτες, εξασφαλίζοντας παράλληλα φιλική, ασφαλή, αποτελεσματική και επαγγελματική εξυπηρέτηση. Προκειμένου να υπερβεί σταθερά τις προσδοκίες των επισκεπτών και να παρέχει τα υψηλότερα επίπεδα προϊόντων και υπηρεσιών, ενδέχεται να ανατεθούν πρόσθετα καθήκοντα και ευθύνες ανάλογα με τις ανάγκες.&nbsp;Βασικά καθήκοντα και αρμοδιότητες<ul><li>Να υπερβαίνει τις προσδοκίες των επισκεπτών όσον αφορά τις υπηρεσίες καθαριότητας για τα δωμάτια και τους κοινόχρηστους χώρους.&nbsp;</li><li>Να τηρεί σχολαστικά τις τυποποιημένες διαδικασίες λειτουργίας&nbsp;</li><li>Είναι υπεύθυνος για τον γενικό και βαθύ καθαρισμό των τουαλετών, των διαδρόμων, των καροτσιών, των ντουλαπιών και των καλαθιών σύμφωνα με τις τυποποιημένες διαδικασίες.</li><li>Να καθαρίζει χαλιά, μοκέτες και επικαλυμμένα έπιπλα χρησιμοποιώντας ηλεκτρική σκούπα, σκούπα και μηχανή σαμπουάν για μοκέτες.</li><li>Να πλένει τοίχους και οροφές, να μετακινεί έπιπλα και να γυρίζει στρώματα.</li><li>Να ξεσκονίζει και να γυαλίζει μεταλλικές και ξύλινες επιφάνειες</li><li>Να απομακρύνει τα σκουπίδια που συλλέγονται από τους φροντιστές δωματίων.&nbsp;</li><li>Να εκτελεί καθήκοντα συνοδού δωματίου όταν είναι απαραίτητο.</li><li>Να βοηθά τις καμαριέρες με τα βαριά αντικείμενα όταν γίνεται υπερκαθαρισμός/ανοιξιάτικος καθαρισμός των δωματίων.</li><li>Να συνδράμει σε οποιαδήποτε άλλα καθήκοντα απαιτηθούν από τον διευθυντή ή άλλο μέλος της ομάδας διαχείρισης.</li></ul> Απαιτούμενα προσόντα<ul><li>Απόφοιτος Λυκείου</li><li>Γνώση των προμηθειών και των διαδικασιών καθαρισμού</li><li>Ικανότητα να ακολουθεί οδηγίες&nbsp;</li><li>Ικανότητα αυτόνομης εργασίας χωρίς άμεση επίβλεψη&nbsp;</li><li>Προηγούμενη εμπειρία στον καθαρισμό αποτελεί πλεονέκτημα&nbsp;</li><li>Ικανότητα αποτελεσματικής επικοινωνίας με τους επισκέπτες, τους συναδέλφους και τους διευθυντές&nbsp;</li><li>Ευελιξία για εργασία σε βάρδιες</li><li>Γνώση όλων των εγκαταστάσεων του ξενοδοχείου, των υπηρεσιών και των ωρών εργασίας τους&nbsp;</li><li>Διατήρηση θετικής διάθεσης</li></ul>

Houseman, One&Only Aesthesis, Athens (8029) Οροφοκόμος

To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights, passport copies, and preference. Be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure highest level of personalized attention.&nbsp;Key Duties and Responsibilities<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Using the official templates in the inquiries and confirmation of reservations and have a knowledge of the reservation SOPs and procedures. Following the Forbes &amp; LQA standards</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 12 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Handles requests from companies and travel agents via phone or other platforms. Makes sure booking information is input correctly into the system.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>University Graduate preferred (minimum High School Graduation)</li><li>Minimum of 2 years experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent communication skills</li><li>Excellent knowledge of English&nbsp;</li><li>Experienced in using Opera system</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Strong interpersonal skills</li><li>&nbsp;</li></ul>What we Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li><li>Prepaid bonus card.</li></ul>

Reservations Agent (Seasonal) | One&Only Aesthesis, Athens (7298)

The Assistant Manager Laundry is primarily responsible for linen product quality, linen inventory control and the laundering process of the linen placed in the Guest rooms. The Assistant Manager Laundry is responsible for managing the laundering processes of staff and Guest Laundry that must be delivered on time. To ensure all Resort linen and uniforms are sent to the outsource laundry on time and receive on time and is accounted for.&nbsp;Will ensure storage of Linen is safe and in manner to keep linen.&nbsp;Key Duties and Responsibilities<ul><li>Monitor daily duties of the Team Leader Laundry, Attendant laundry, Attendant Uniform Room.</li><li>To schedule and plan the daily work for the laundry personnel and delegate the work depending on the workload and priority requirements.</li><li>The Assistant laundry manager in addition to the above responsibilities ensures that all the laundry equipment, machinery and premises are being maintained well.&nbsp;</li><li>Ensure that the Linen Counters count accurately by executing weekly checks and report to Executive Housekeeper.</li><li>Monitor staff productivity according to the Standard Operating Procedures.</li><li>To make requisition for any laundry supplies like detergents, soaps, bleaches, disinfectants, starches, etc., and to maintain proper records of the supplies and the items that have been laundered.</li><li>Ensure that high quality cleanliness is maintained and that all the standard regulatory policies are being followed.</li><li>Keep an accurate total of expenditure for the month.&nbsp;</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Qualifications and Requirements<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Previous experience a luxury resort&nbsp;</li></ul>&nbsp;What we Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li><li>Prepaid bonus card.</li></ul>&nbsp;

Assistant Manager, Laundry | One&Only Aesthesis, Athens 
 (6645)

Job Ads Ελλάδα, One

houseman, one&only aesthesis, athens (8029) οροφοκόμος

One&Only Resorts

reservations agent (seasonal) | one&only aesthesis, athens (7298)

One&Only Resorts

assistant manager, laundry | one&only aesthesis, athens (6645)

One&Only Resorts