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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Aoristou

Seasonal

FullTime

OnSite

Must be able to identify and qualify new accounts that have the potential to generate revenue for the resort for both Rooms and Food and Beverage, as well as manage the existing account base to increase sales through repeat business. Sales Manager must meet and exceed forecast of revenue and room night production, as well as sales activity goals outlined in the annual plan.Under the direction of the Director of Sales, the incumbent will handle the allocated source markets for the Resort.Duties include, but are not limited to, developing new key accounts, building on existing accounts and achieving sales goals.The position is based in Athens and requires business trips to the property during its operational period.&nbsp;Job Responsibilities<ul><li>Identify, solicit and develop existing and new accounts,</li><li>Represent company in designated events (IE Trade Shows, Product Launches Etc.),</li><li>Travel as designated to conduct sales presentations,</li><li>Develop and monitor action plans for designated accounts in order to meet departmental goals,</li><li>Coordinate incentive programs with designated accounts as needed,</li><li>Act as a liaison between the Company and the client; serve as the spoke person on behalf of the company,</li><li>To ensure delivery of best support and customer service to clients,</li><li>To anticipate and address clients’ needs in order to exceed their expectations,</li><li>To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels’ sales,</li><li>Plan and conduct creative site inspections,</li><li>To identify and profile new market opportunities,</li><li>To use approved presentation materials &amp; procedures to ensure brand consistency,</li><li>To create an outstanding brand image in every interaction with clients,</li><li>To maintain a high level of product and service awareness in order to explain and sell services and facilities to clients effectively,</li><li>To plan and provide clients’ training sessions, as needed and required, in order to enhance clients’ productivity and improve revenue generation,</li><li>To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates,</li><li>To set high performance standards and to pursue aggressive goals,</li><li>To strive for constant improvements and to take responsibility for achieving business results,</li><li>Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management,</li><li>Negotiate cooperative marketing programs and work closely with Brand Communications in ensuring brand integrity with assigned account’s channels of distribution,</li><li>Communicate contractual and promotional rate information to assigned accounts,</li><li>Provide on-going support / account maintenance including inventory and billing issues,</li><li>Ensure internal and hotel departments understand issues related to assigned accounts,</li><li>Coordinate and up-date departmental reports as designated,</li><li>Acts with a degree of independence as liaison with both internal and external clients; Handle clients’ requests and complaints as appropriate.</li></ul>&nbsp;Job Requirements&nbsp;<ul><li>Minimum of five (5) years’ experience in a similar position,</li><li>Sales oriented individual,</li><li>Excellent verbal/written communication skills,</li><li>Strong background in all aspects of leisure sales,</li><li>Strong Command of the English Language,</li><li>Ability to handle multiple tasks.</li></ul>

Sales Manager / One&Only Kea Island 6555

Supports the planning and implementation of all resort systems, ensures that all systems running within the hotel are maintained to a level that delivers the most efficient services for our customers and that they are in compliance with One&amp;Only Resorts standards of operation. Provides support to the users of Information systems through direct interaction and through the identification and coordination of ongoing training needs.&nbsp;Key duties and responsibilities&nbsp;<ul><li>Support systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data.</li><li>Manages and motivate any subordinate staff to achieve high levels of job satisfaction and productivity.</li><li>Maintains communications and information exchange between hotel and area staff to ensure optimum sharing of direction and solutions.</li><li>Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data.</li><li>Fulfill 7*24 hours on call duties as required.</li><li>Assists with all aspects of implementing new and innovative business concepts.</li><li>Provides guidance to all computer users for all types of program, to enable them to perform their duties smoothly.</li><li>Manages the resort in the entire network maintenance, this includes administration and documentation of computer networks, telephones and cable TV networks.</li><li>Helps the resort in system automation, configuration and maintenance of LAN applications, including implementation, coordination, control, usage monitoring, security, troubleshooting, training and development of specialized processors.</li><li>Controls day-to-day operation of the IT Department.</li><li>Responsible for overall administration of staff personal computers within the enterprise, ensures compatibility and integration with the enterprise’s strategies.</li><li>Evaluates, selects and implements new products or services, comprehensive systems analysis and progressive support methodologies for all LAN application.</li><li>Is creative, positive and delivers new ideas for constant improvement of IT Department.</li><li>Coordinates with implementation of all the application software.</li><li>Stays updated with developments in the field of Information Technology.</li><li>Responsible for daily backup and restoring of data.</li><li>Support &amp; Maintenance of I.T. infrastructure including telecommunications.</li><li>Implement technology-related processes, systems and telecommunications.</li><li>Installation of software/hardware upgrades in compliance with the Resorts corporate policies &amp; legal requirements.</li><li>Provide Systems administration.</li><li>To maintain the call log database, an up-to-date state; Including categorizing and assigning calls to relevant staff, according to work load, skill set and priority.</li><li>Ensure any routine / preventative maintenance is carried out on the servers and other computers and is logged accordingly; Perform hardware/software upgrades where necessary, both configuring and installing new and upgraded PC hardware, software and peripherals. Maintaining the integrity of the systems and network, including, but not exclusively the servers, infrastructure and 3rd party support contracts/ relationships.</li><li>Should take steps to analyze the possibility of streamlining the parameters of Windows 2003 Domain Controller to re-align them with the recommended values to complement controls at the user authentication level.</li><li>Periodically review the virus reports generated from the virus management system in order to identify threat patterns and deduce possible threats to the network.</li><li>Should consider inducting all Resort staff into an enterprise-wide security awareness training program. The training program should include the Company’s intended methods to communicate existing and emerging security issues and the key aspects of the security policies and procedures in place within the Company.</li><li>Responsible for using licensed software for all users with in the network. This should also be helpful for further security developments, version controls, and remote configurations.</li><li>Following up and coordinates with supplier/vendor for releasing of existing CAPEX.</li><li>Support and coordinate with outside software developers to develop internal operational software.</li><li>Maintains high spirit among the IT Department staff, as well as other resorts staff.</li><li>Contributes to the moral and team spirit of the resorts, by maintaining effective relationships with resort colleagues.</li><li>Perform any additional duties and/or special projects as requested by Director of Finance.</li></ul>&nbsp;Skills, experience &amp; educational requirements&nbsp;&nbsp;<ul><li>Degree or Diploma in Networks Engineering or similar, a Cisco Certification (CCNA, CCNP) and a MCP/MCSE Foundation Certificate would be added advantage.</li><li>Minimum of 2 to 4 years working experience as an IT Manager professional including networks, Opera PMS /Micros 9700 POS system to medium to large organisations and operating multiple complex IT software systems.</li><li>Possess excellent communication and time management skills, have strong attention to details and quality of work. You will be able to work under pressure and towards deadlines, be able to work as part of a team, and be a self-motivated and approachable and friendly person.</li></ul>

Manager, IT 13669

The Rooms Division Manager oversees the overall operations of Front of House, Housekeeping, and Laundry departments, ensuring the highest standards of personalized guest service and operational efficiency. This role ensures every aspect of the guest journey, from arrival to departure is handled with warmth, precision, and professionalism that reflects the One&amp;Only brand.By leading, training, and motivating a diverse team, the Rooms Division Manager is responsible for maximizing guest satisfaction, departmental performance, and profitability, while maintaining a refined and welcoming atmosphere across all guest touchpoints.Key Duties and Responsibilities<ul><li>Define and implement a seamless and personalized service standard across Front Office, Housekeeping, and Laundry.</li><li>Ensure all guest arrivals and departures are executed flawlessly, unique to the One&amp;Only Kea Island experience.</li><li>Oversee the handling of guest requests, preferences, and special occasions, ensuring timely and thoughtful responses.</li><li>Actively engage with guests throughout their stay, building relationships and ensuring personalized attention.</li><li>Promote, plan, and coordinate special experiences such as private dinners, weddings, and vow renewals.</li><li>Review guest feedback and implement continuous improvement initiatives to enhance service quality.</li><li>Manage all aspects of Front Office functions including Reception, Concierge, Bell/Door, and Guest Relations.</li></ul><ul><li>Ensure professional handling of all guest communications, both internal and external.</li><li>Supervise room assignments, upgrades, and allocation to optimize occupancy and guest satisfaction.</li><li>Maintain accurate guest profiles and histories in Opera PMS.</li></ul><ul><li>Oversee billing, check-in/check-out processes, and ensure accuracy in financial transactions.</li><li>Coordinate with Transportation and Buggy Service Teams for guest arrivals, departures, and transfers.</li></ul>Housekeeping Operations<ul><li>Oversee the cleanliness and maintenance of all guest rooms, villas, and public areas, ensuring they meet One&amp;Only standards.</li><li>Implement effective room inspection and quality control systems.</li><li>Manage daily room allocations, turndown services, and special cleaning requests.</li><li>Ensure the Housekeeping team adheres to safety, hygiene, and uniform standards.</li><li>Collaborate with Engineering to report and follow up on maintenance issues.</li><li>Maintain adequate inventory of linens, amenities, and supplies with efficient cost control.</li></ul>Laundry Operations<ul><li>Supervise all laundry processes including guest laundry, staff uniforms, and linen operations.</li><li>Ensure quality control standards for cleanliness, stain treatment, and fabric care.</li><li>Oversee proper maintenance and operation of laundry machinery and equipment.</li><li>Implement sustainable and efficient laundry practices to reduce waste and operational costs.</li><li>Coordinate uniform issuance and ensure all staff uniforms are maintained to brand standard.</li></ul>Leadership &amp; Team Development<ul><li>Lead and motivate a diverse team across multiple departments to achieve high levels of engagement and performance.</li><li>Conduct regular training programs on service excellence, grooming, safety, and brand standards.</li><li>Foster teamwork, communication, and professional growth within and between departments.</li><li>Conduct regular meetings to review departmental performance, challenges, and action plans.</li><li>Maintain a visible management presence throughout the resort.</li></ul>Administration<ul><li>Develop departmental SOPs and ensure full compliance across Front Office, Housekeeping, and Laundry.</li><li>Manage departmental budgets, cost controls, and inventories to achieve financial goals.</li><li>Ensure all operations comply with health, safety, and environmental standards.</li><li>Handle emergency situations effectively and participate in crisis management and fire safety procedures.</li><li>Support the Resort Management Team by performing Duty Manager shifts as required.</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Degree or Diploma in Hospitality Management or a related field.</li><li>Minimum 3 years’ experience in a similar Rooms Division leadership role within luxury hospitality.</li><li>Strong knowledge of Front of House, Housekeeping, and Laundry operations.</li><li>Proficient in Opera PMS and Microsoft Office Suite.</li><li>Strong leadership, organizational, and communication skills.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Proven ability to manage and motivate large teams with diverse skill sets.</li><li>Strong understanding of budgeting, inventory control, and cost management.</li><li>Passionate about delivering exceptional guest experiences with attention to detail and personalization.</li></ul>

Manager, Rooms Division 17790

To ensure the efficient running of the Food and Beverage division through achieving budgeted revenues, Colleague Satisfaction, Guest Satisfaction and GOP results for each area of responsibility.Key Duties and Responsibilities<ul><li>Align management style, working practices and conduct with One&amp;Only and Kerzner’s vision, Global Support values, operating standards and policies.&nbsp; To always comply with Kerzner’s code of conduct.</li><li>Develop and implement creative strategies to maximize spend per guest</li><li>Ensure all LQA standards are consistently met, and colleagues are trained on LQA concept and associated standards</li><li>Personally build clear and open lines of communication with all departments</li><li>Play a proactive role as a member of the Resorts Executive Committee</li><li>Work closely with the Director of Sales and Marketing for groups and events</li><li>Understand and abide by all Government laws relating to the Food and Beverage division.</li><li>Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.</li><li>Be actively involved in maintaining the Food Safety and Hygiene Standards.</li><li>Be critical and demanding of operating standards.</li><li>Monitor and control all financial aspects of the business including the preparation of the annual business plan.</li><li>Implement and monitor programs to maintain the condition of hotel assets in all F&amp;B areas.</li><li>Develop and execute structured marketing, advertising and promotion strategies that are aligned with the One&amp;Only brand.</li><li>Be active member of festive committee to give great experience to all repeaters as well as new guest in the resort.</li><li>Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.&nbsp; Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.</li><li>Be innovative with everything you do.</li><li>Work with HR on all initiatives relating to Talent management and development</li><li>Create an environment that trains, develops, coaches and mentor’s colleagues.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>University degree or Diploma in Hospitality Management</li><li>2 Years’ experience in a similar position in an executive committee capacity</li><li>Ability to lead, motivate and develop colleagues.</li><li>Be innovative, financially savvy, connect emotionally with guest and internal customer.</li><li>Be well versed in the Colleagues competencies of Kerzner International,</li><li>Excellent verbal and written communication skills, People Management Skills.</li><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Well verged with technology, which helps F&amp;B to take next level.</li></ul>

Director, Food & Beverage 17789

To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights, passport copies, and preference. Be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure highest level of personalized attention.&nbsp;Key Duties and Responsibilities<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Using the official templates in the inquiries and confirmation of reservations and have a knowledge of the reservation SOPs and procedures. Following the Forbes &amp; LQA standards</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 12 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Handles requests from companies and travel agents via phone or other platforms. Makes sure booking information is input correctly into the system.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>University Graduate preferred (minimum High School Graduation)</li><li>Minimum of 2 years experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent communication skills</li><li>Excellent knowledge of English&nbsp;</li><li>Experienced in using Opera system</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Strong interpersonal skills</li><li>&nbsp;</li></ul>What we Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li><li>Prepaid bonus card.</li></ul>

Reservations Agent (Seasonal) | One&Only Aesthesis, Athens (7298)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agent | One&Only Aesthesis, Athens (6702)

The Project Manager, Engineering is responsible for overseeing the planning, execution, and delivery of engineering and capital improvement projects within the resort’s-built environment. This individual ensures that all projects are delivered to the highest standards of quality, safety, aesthetics, legislation and sustainability—aligned with the brand’s ultra-luxury positioning. The role requires close coordination with cross-functional departments, consultants, and contractors to maintain and elevate the physical environment and guest experience.&nbsp; KEY DUTIES AND RESPONSIBILITIES&nbsp; Project Management: • &nbsp; &nbsp;Lead end-to-end project management for capital improvements, renovations, infrastructure upgrades, and new construction within the resort. • &nbsp; &nbsp;Develop detailed project scopes, timelines, budgets, and deliverables in alignment with brand standards and operational needs. • &nbsp; &nbsp;Manage multiple projects simultaneously, ensuring timely execution, within budget, and with minimal disruption to resort operations. Design &amp; Quality Oversight: • &nbsp; &nbsp;Collaborate with architects, interior designers, engineers, and consultants to maintain the ultra-luxury aesthetic and functional integrity of all physical spaces. • &nbsp; &nbsp;Review and approve design drawings, specifications, and material selections. • &nbsp; &nbsp;Ensure quality control through rigorous site inspections and compliance with design intent and construction best practices. Budgeting &amp; Procurement: • &nbsp; &nbsp;Prepare capital expenditure proposals and cost estimates for management approval. • &nbsp; &nbsp;Manage vendor and contractor bids, procurement, and contracts in accordance with internal policies. • &nbsp; &nbsp;Track expenditure and manage financial reporting throughout the project lifecycle. Compliance &amp; Safety: • &nbsp; &nbsp;Ensure all projects comply with local building codes, safety regulations, fire and environmental standards, and internal SOPs. • &nbsp; &nbsp;Coordinate permitting and regulatory approvals where required. Stakeholder Communication: • &nbsp; &nbsp;Serve as the primary liaison between the Engineering Department and other departments (e.g., Operations, Housekeeping, F&amp;B, Spa). • &nbsp; &nbsp;Provide regular updates and reporting to Director of facilities and the resort’s leadership on project status, risks, and milestones. • &nbsp; &nbsp;Coordinate with resort operations to minimize guest impact during construction or renovation periods.&nbsp;SKILLS, EXPERIENCE &amp; EDUCATIONAL REQUIREMENTS • &nbsp; &nbsp;Degree in Engineering, Construction Management, Architecture, or related field. • &nbsp; &nbsp;Project Management Professional (PMP) certification or equivalent preferred. • &nbsp; &nbsp;3+ years of project management experience in hospitality, high-end residential, or luxury resort environments. • &nbsp; &nbsp;Strong knowledge of building systems, construction methodologies, MEP systems, and sustainable building practices. • &nbsp; &nbsp;Proficiency in project management software (e.g., MS Project, Primavera, or similar), AutoCAD/Bluebeam, and MS Office Suite. • &nbsp; &nbsp;Excellent organizational, negotiation, and interpersonal skills. • &nbsp; &nbsp;Ability to work under pressure and in a fast-paced, guest-centric environment. • &nbsp; &nbsp;Meticulous attention to detail and a passion for luxury design and exceptional execution. • &nbsp; &nbsp;Strong leadership with the ability to manage cross-functional teams. • &nbsp; &nbsp;Adaptable, solutions-oriented, and hands-on. • &nbsp; &nbsp;Upholds the highest standards of discretion, professionalism, and integrity.&nbsp;WHAT WE OFFER<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts</li><li>Continuous training and professional development</li><li>Competitive salary and benefits package</li><li>Private health insurance</li><li>Exclusive discounts at partner businesses</li></ul>&nbsp;

Assistant Project Manager, Engineering | One&Only Aesthesis, Athens (17582)

We are seeking a dynamic and results-driven Senior Sales Manager, Leisure with a strong focus on the US market. The role’s primary responsibility is to drive revenue growth across Rooms, Spa, and Food &amp; Beverage by managing and expanding our existing leisure account base, while also proactively identifying and developing new accounts with strong business potential. The Senior Sales Manager will be accountable for meeting and exceeding revenue forecasts, room night production, and sales activity targets as outlined in the annual plan. Key duties include building strong relationships with existing partners, securing repeat business, and strategically developing new key accounts to maximize market share for One&amp;Only Aesthesis.Key Duties and Responsibilities&nbsp; • &nbsp; &nbsp;Identify, solicit and develop existing and new accounts. • &nbsp; &nbsp;Represent company in designated events (IE Trade Shows, Product Launches Etc.) • &nbsp; &nbsp;Travel as designated to conduct sales presentations.&nbsp; • &nbsp; &nbsp;Develop and monitor action plans for designated accounts in order to meet departmental goals.&nbsp; • &nbsp; &nbsp;Coordinate incentive programs with designated accounts as needed. • &nbsp; &nbsp;Act as a liaison between the Company and the client and serve as the spoke person on behalf of the company • &nbsp; &nbsp;To ensure delivery of best support and customer service to clients • &nbsp; &nbsp;To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels’ sales&nbsp; • &nbsp; &nbsp;Plan and conduct creative site inspections • &nbsp; &nbsp;To identify and profile new market opportunities • &nbsp; &nbsp;To plan and provide clients’ training sessions, as needed and required, in order to enhance clients’ productivity and improve revenue generation • &nbsp; &nbsp;To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates&nbsp; • &nbsp; &nbsp;To strive for constant improvements and to take responsibility for achieving business results&nbsp;• &nbsp; &nbsp;Negotiate cooperative marketing programs and work closely with the Director of Sales &amp; Marketing in ensuring brand integrity with assigned account’s channels of distribution. • &nbsp; &nbsp;Communicate contractual and promotional rate information to assigned accounts.&nbsp; • &nbsp; &nbsp;Provide on-going support / account maintenance including inventory and billing issues.&nbsp; • &nbsp; &nbsp;Ensure internal and hotel departments understand issues related to assigned accounts.&nbsp; • &nbsp; &nbsp;Coordinate and up-date departmental reports as designated. • &nbsp; &nbsp;Acts with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.&nbsp; • &nbsp; &nbsp;Support and perform other duties as assigned by Director of Sales.&nbsp; • &nbsp; &nbsp;To assist with any other duties as required by the Director or another member of the management team. • &nbsp; &nbsp;Maintain a high standard of appearance and personal hygiene. Females should have neat hair and subtle makeup, while males should ensure well-groomed hair and tidy beards. Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Sales-oriented individual • &nbsp; &nbsp;In-depth understanding of the luxury market and the profile of UHNW individuals • &nbsp; &nbsp;Excellent verbal and written communication skills in Greek and English (Spanish or Portuguese is considered a plus) • &nbsp; &nbsp;Ability to handle multiple tasks efficiently • &nbsp; &nbsp;Strong background in all aspects of the hospitality sales industry • &nbsp; &nbsp;Knowledge of Salesforce is a plus • &nbsp; &nbsp;Minimum of two (2) years’ proven experience driving leisure sales from the US market for a luxury hotel brand • &nbsp; &nbsp;University/college degree in Hospitality, Business Administration, Economics, or related field

Senior Manager, Sales Leisure | One&Only Aesthesis, Athens (17397)

Provide, achieve, maximise and exceed Guest’s satisfaction and organizational profitability by providing a very high-end personalized Resort service while still offer a warm, relaxed, yet refined ambiance with a sense of place. Organizes all aspects of Housekeeping to the highest professional standards, perform all tasks in accordance with the standards established and in accordance with the Standard Operating Procedures as per One&amp;Only Standards.Key Duties and Responsibilities<ul><li>Inspect all housekeeping work areas for cleanliness and neatness.</li><li>Check to ensure that all villas before arrival are prepared to standard.</li><li>Inform Director of Rooms and any other related departments of all guest complaints</li></ul><ul><li>Inform Resort Manager of any problems encountered during shift.</li><li>Assist with work schedules, payroll, and ensure that all other operational concerns are handled within the management guidelines of the company.</li><li>The cleanliness of the assigned areas of the hotel, the efficient running of the housekeeping, laundry and the purchase, storage, inventory and issuance of supplies and equipment.</li><li>Ensure that Guest Villas, corridors and public areas are properly cleaned daily.&nbsp; Inspect these areas on a daily basis and submit work orders to the Director of Engineering as and when required.</li><li>Ensure that the Laundry Department runs efficiently and that the proper chemicals are used.</li><li>Prepare Housekeeping Department’s Budget.</li><li>Ensure Housekeeping P&amp;L is ready monthly for monthly meeting with the Finance Department.</li><li>Ensure that an effective and complete training program is implemented and that all employees are well trained.&nbsp;</li><li>Ensure that the Standard and Procedures manual of the Housekeeping Department is updated as and when necessary</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Strong leadership, organizational, analytical and interpersonal communication skills.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Leadership qualities, along with strong organizational and decision-making skills</li><li>Strong professional communication skills, including ability to provide outstanding customer satisfaction,</li></ul>maintain positive employee relations and effectively train team members<ul><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>

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