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Aoristou

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Are you passionate about building impactful communication strategies and using data to drive partner engagement and growth?We’re looking for a CRM Senior Specialist to join our Commercial team at efood and take ownership of our vendor-facing CRM strategy.In this role, you will design and execute CRM campaigns that engage, educate, and grow our vendor base, supporting key commercial objectives across the platform.&nbsp;What you’ll do:<ul><li>Own end-to-end CRM campaign management for vendor communications, from planning to execution and optimization.</li><li>Design and implement B2B lifecycle strategies, including onboarding, activation, engagement, retention, and reactivation of vendors.</li><li>Build and manage automated CRM journeys tailored to vendor behavior, lifecycle stage, and commercial needs.</li><li>Leverage multiple communication channels (e.g., email, push notifications, in-app messages, SMS) to deliver timely and relevant messaging to vendors.</li><li>Collaborate closely with Commercial, Sales, and Account Management teams to align CRM campaigns with business priorities and vendor needs.</li><li>Monitor and optimize campaign performance, including engagement rates, conversion, feature adoption, and revenue impact.</li><li>Design and execute A/B tests and segmentation strategies to improve communication effectiveness and personalization.</li><li>Ensure consistency, clarity, and relevance of messaging across all vendor touchpoints.</li><li>Stay up to date with CRM best practices, automation tools, and emerging technologies (including AI) to continuously improve workflows.</li></ul> What you need to be successful &nbsp;<ul><li>3–5 years of experience in CRM, lifecycle marketing, or campaign management, ideally in a B2B or marketplace environment.</li><li>Strong understanding of customer/vendor lifecycle management and engagement strategies.</li><li>Hands-on experience with CRM platforms and multichannel campaign execution.</li><li>Proven ability to build and optimize automated CRM journeys.</li><li>Strong analytical mindset with the ability to translate data into actionable insights.</li><li>Experience with segmentation, personalization, and A/B testing.</li><li>Advanced Excel skills and comfort working with large datasets.</li><li>Strong organizational skills and ability to manage multiple projects simultaneously.</li><li>Excellent communication and stakeholder management skills across cross-functional teams.</li></ul>&nbsp;Nice to have:<ul><li>Experience working in a two-sided marketplace (vendors &amp; users).</li><li>Basic knowledge of SQL, HTML/CSS, or CRM templating languages (e.g., Liquid).</li><li>Experience with vendor/product adoption campaigns or B2B engagement strategies.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li><li>Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔&nbsp;</li><li>We support your growing family and we offer a childcare allowance for each individual child 🍼</li></ul>&nbsp;

Senior CRM Specialist

As our Content Team Lead, you will be responsible for leading the team that creates and maintains vendor catalogues on our platform, including their content, menus, and photos. You will work closely with other team leads to cultivate a high-quality standard of service for our vendor partners in Greece and Cyprus, while also overseeing the end-to-end onboarding and 'Go-Live' phase for all new stores. This is a key leadership role where you’ll combine strategic thinking, people management, and operational oversight to drive efficiency and quality across the editorial operation. What you'll do:<ul><li>Team Leadership &amp; Coaching Lead a team of 15+ editorial agents and senior agents. Create an environment of trust, development, and empowerment. Provide ongoing performance feedback and ensure your team consistently meets KPIs related to quality and productivity &nbsp;</li><li>Operational Oversight Set structure, priorities, and direction for the team’s daily activities. Define clear workflows and ensure the team can efficiently handle a high volume of editorial tasks while delivering a high standard of service &nbsp;</li><li>Shift Management&nbsp; Manage daily task assignment and prioritization, ensuring the right resources are allocated to the right duties at the right time &nbsp;</li><li>Issue Resolution Act as a point of contact for escalated cases, complex catalog issues, and vendor complaints that require senior attention &nbsp;</li><li>Data Driven Management Use data to identify patterns, measure performance, and propose improvements. You understand how insights can transform operations and lead to strategic decisions &nbsp;</li><li>Strategy &amp; Cross-Functional Collaboration Develop ideas and initiatives to improve editorial processes and elevate vendor satisfaction. You'll connect the dots between our internal goals and the broader vendor journey. Work closely with Product, Sales, Marketing, and other teams to improve tools, processes, and the overall vendor experience</li></ul> What you need to be successful <ul><li>1-2+ years of experience leading an operational team, ideally in content, sales or customer operations</li><li>Demonstrated ability to coach, motivate, and manage high-performing teams</li><li>Strong analytical skills and experience working with performance metrics and KPIs</li><li>Excellent problem-solving skills and attention to detail</li><li>Highly organized, adaptable, and able to multitask in a fast-paced environment</li><li>Collaborative mindset with excellent communication skills (Greek &amp; English)</li><li>A proactive, positive, and results-driven attitude</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Content Operations Team Leader

Our team is looking for a Regional Operations Coordinator to join our Ops team. In this role, you will work closely with the Regional Ops Lead, taking ownership of specific areas and ensuring our daily machinery runs like clockwork. You will balance live monitoring with strategic supply planning, ensuring that our fleet is always where it needs to be, when it needs to be there.Through your role, you will manage "middle impact" zones, handle escalations, and contribute to the strategy that keeps our operations ahead of the curve. Your daily routine will be a mix of real-time troubleshooting and data-driven optimization.What you’ll do:<ul><li>Monitor Daily Operations: Keep a close eye on live tracking and availability, ensuring shift compliance and solving live issues as they arise.</li><li>Support our Riders: Be the go-to person for our fleet, handling tickets, emails, and app issues to ensure a seamless experience for our partners.</li><li>Optimize Supply Planning: Implement strategic plans that fit our fleet mix, meet economic targets, and boost performance during peak hours.</li><li>Handle Incidents: Take charge of escalation management and crisis handling to maintain service stability.</li><li>Manage Strategic Zones: Oversee middle-impact zones, balancing daily performance and economics according to strategic guidelines.</li><li>Reporting &amp; Analysis: Monitor performance metrics and provide reports that help us grow and improve.</li></ul> What you need to be successful <ul><li>Data Literacy: Proficiency in Excel or Google Sheets and a solid grasp of basic data analysis to drive your decisions.</li><li>Problem-Solving Skills: A natural ability to identify issues and find efficient solutions on the fly.</li><li>Communication: Excellent verbal and written communication skills to effectively collaborate with the team and support our partners.</li><li>Efficiency under pressure: The ability to stay focused and deliver results in a fast-paced, high-demand environment.</li></ul>Who you are:<ul><li>Proactive &amp; Reliable: You don’t wait for things to happen; you make them happen. You take ownership and follow through on your responsibilities.</li><li>Growth Mindset: You have an appetite for learning and an open mindset toward new challenges and feedback.</li><li>Positive "Can-do" Attitude: You are a positive thinker who brings energy to the team and looks for opportunities in every challenge.</li><li>Team Player: You believe in winning as a team and are always ready to support your colleagues.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Fleet Operations Coordinator

Το efood market μεγαλώνει και αναζητά Shift Leader για το κατάστημα στην περιοχή του Νέου Ηρακλείου.Τα καταστήματα efood market βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που μας επιλέγουν για τα καθημερινά τους ψώνια.Ως Shift Leader καθημερινά:<ul><li>Φροντίζεις στη βάρδιά σου όλα να λειτουργούν ρολόι στο κατάστημα, σύμφωνα με τις πολιτικές και τις διαδικασίες μας</li><li>Οργανώνεις και κατανέμεις τις καθημερινές εργασίες οδηγώντας την ομάδα σε super αποδοτικές βάρδιες</li><li>Υποστηρίζεις τον/την Store Manager στον έλεγχο και τη διατήρηση σωστών αποθεμάτων μέσω απογραφών</li><li>Συμμετέχεις και υποστηρίζεις ενεργά την ομάδα στην παραλαβή, αποθήκευση των προϊόντων και στην προετοιμασία των παραγγελιών (picking &amp; packing)</li><li>Διασφαλίζεις τη διατήρηση ενός οργανωμένου καταστήματος σε εξαιρετική κατάσταση, ελέγχοντας ότι τηρούνται τα πρότυπα υγιεινής και ασφάλειας</li><li>Διασφαλίζεις το υψηλότερο επίπεδο εξυπηρέτησης της κάθε παραγγελίας</li><li>Συμμετέχεις στην εκπαίδευση των νέων μελών της ομάδας</li><li>Δίνεις feedback στον/στην Store Manager και προτείνεις λύσεις σε θέματα του καταστήματος</li><li>Βοηθάς στις έκτακτες αλλαγές του προγραμματισμού βαρδιών της ομάδας</li></ul> What you need to be successful <ul><li>Έχεις 1 χρόνo εμπειρία σε αντίστοιχη θέση, ιδανικά στο q-commerce / λιανικό εμπόριο / εμπόριο τροφίμων&nbsp;</li><li>Μπορείς να παρακινήσεις, καθοδηγήσεις και να οργανώσεις την ομάδα σου</li><li>Επικοινωνείς αποτελεσματικά με την ομάδα σου αλλά και γνωρίζεις πως να ανατροφοδοτείς σωστά και κατανοητά</li><li>Σου αρέσει να εργάζεσαι αυτόνομα, σε ένα περιβάλλον με γρήγορους ρυθμούς και προσαρμόζεσαι γρήγορα στις αλλαγές</li><li>Στοχεύεις στο καλύτερο αποτέλεσμα με γνώμονα την καλύτερη εμπειρία πελάτη</li><li>Γνωρίζεις βασικούς δείκτες μέτρησης απόδοσης</li><li>Έχεις άριστη σχέση με την τεχνολογία και τα συστήματα</li><li>Μπορείς να εργαστείς σε βάρδιες</li></ul> Who we are efood&nbsp;is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has&nbsp;been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you Τι προσφέρουμε:<ul><li>Ιδιωτική ιατρική ασφάλιση</li><li>Μία μικρή, δεμένη και αποτελεσματική ομάδα καταστήματος</li><li>Ευκαιρίες εξέλιξης εντός της ομάδας</li><li>Ευέλικτο ωράριο εργασίας σε βάρδιες</li></ul>

Shift Leader (efood market) - Νέο Ηράκλειο

We are seeking an experienced Senior Learning &amp; Development Specialist to join our People &amp; Development team and help evolve the learning and development strategy at efood. Alongside shaping impactful learning initiatives, you will also contribute to key People Experience efforts, supporting employee engagement, growth, and overall workplace experience.What You’ll Do:<ul><li>Drive impactful development initiatives, balancing strategic direction with hands-on execution</li><li>Focus on building senior leadership capability and delivering scalable learning solutions</li><li>Run high-impact training programs for Managers</li><li>Oversee established development frameworks (Mentoring, Coaching, and Performance Management) to maximize impact</li><li>Leverage modern learning technologies and AI tools to enhance learning effectiveness and scale</li><li>Use data and insights to continuously improve outcomes</li><li>Collaborate with global teams, leadership, and HR partners to align priorities, challenge and influence stakeholders, and foster a culture of learning and growth</li><li>Support the overall people experience by developing strategies that promote engagement, satisfaction, and retention</li></ul> What you need to be successful <ul><li>5+ years of experience in Learning &amp; Development, Organizational Development, or similar roles</li><li>Proven experience designing and delivering leadership development programs</li><li>Experience linking learning initiatives to organizational talent strategy, development, and retention goals</li><li>Hands-on experience with learning technologies, with curiosity to leverage AI tools in L&amp;D</li><li>Experience using data and insights to measure program impact and continuously improve outcomes</li><li>Bachelor’s degree in a relevant field; advanced degree is a plus</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Senior Learning & Development Specialist

Αν σου αρέσει η κάθε μέρα σου να είναι διαφορετική στη δουλειά και θέλεις να εργάζεσαι σε ένα οργανωμένο περιβάλλον, τότε συνέχισε να διαβάζεις…&nbsp;Αυτή η ευκαιρία είναι για εσένα! &nbsp;Το efood market μεγαλώνει και αναζητά&nbsp;Pickers (για πλήρη ή μερική απασχόληση)&nbsp;για τo κατάστημα του&nbsp;Νέου Ηρακλείου.Τα καταστήματά μας βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά&nbsp;online παραγγελίες. Η&nbsp;ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που επιλέγουν το efood market για τα καθημερινά τους ψώνια.Ως Picker καθημερινά:<ul><li>Προετοιμάζεις και ολοκληρώνεις τις παραγγελίες προς παράδοση (Picking - Packing)</li><li>Τοποθετείς τα προϊόντα στα ράφια</li><li>Παραλαμβάνεις τα νέα εμπορεύματα</li><li>Ελέγχεις το απόθεμα και την ποιότητα των προϊόντων</li><li>Φροντίζεις την καθαριότητα του καταστήματος</li></ul> What you need to be successful <ul><li>Μπορείς να εργαστείς σε βάρδιες</li><li>Προσέχεις τη λεπτομέρεια</li><li>Είσαι οργανωμένος/η και συνεπής</li><li>Σου αρέσει να εργάζεσαι με γρήγορους ρυθμούς</li><li>Γίνεσαι ένα με την ομάδα</li><li>Αν έχεις εμπειρία σε τμήμα αποθήκης/logistics θα σε βοηθήσει να ξεχωρίσεις</li></ul>

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