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Κέντρο Εξυπηρέτησης / Call Center

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Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Deliver high-quality support via calls, emails and messenger platforms</li><li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li><li>Triage issues and escalate them when necessary</li><li>Cooperate with other departments to assist inside projects and resolve technical issues</li></ul>Our Tools: Google Suite | Microsoft Office | Zendesk&nbsp;TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Initial experience in customer support&nbsp;</li><li>The ability to speak, read and write Greek, Spanish and English any other language is a plus - Please submit your application in English</li><li>Good problem solving and active listening skills</li><li>Ability to multitask and perform effectively under pressure</li><li>Detail-oriented, proactive in process improvements</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

Customer Care Executive

We are looking for a Product Data Analyst (m/f/d) to collaborate with our product squads, using data to build a flawless product experience. You will join the Product Data Team and work closely with PMs, designers, UX researchers, developers, and other data functions to discover new product opportunities, validate hypotheses, and launch valuable features to our users.Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate analysts who strive for excellence and like to have fun.&nbsp; Are you ready for your next ride?YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Providing&nbsp; expertise and collaborating with stakeholders to generate new product feature ideas and improvements, and also estimating the potential impact of planned projects.</li><li>Continuously engaging with the product squads to gain an understanding of the problems that need to be solved, gathering requirements, and defining the best deliverables to match the business needs.</li><li>Having full ownership of your analysis, from ideation to communication of results and making recommendations to all levels of the company including senior management and prioritization committees.</li><li>Developing and evaluating A/B test experiments or other analyses to measure and report the performance of released features, ensuring that we are launching the correct changes and features in our apps.</li><li>Working closely with our developers and data engineers to create and capture data that is aligned with the business logic and allows modeling and analysis.</li><li>Being involved throughout the complete product lifecycle in order to guarantee a data-driven process.</li><li>Bringing new insights and championing them using your analyses, dashboards, and good storytelling! We value ideas over hierarchy, and there's always a new path to follow if your idea is convincing and well-backed with data.</li><li>You will have the opportunity to steer our products, which kind of features should be developed, and which changes should be made to solve hundreds of thousands of users' daily needs.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have curiosity in your essence, which motivates you to answer WHY things happened, not only scratching the surface, but aiming for well-founded actionable results</li><li>Degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or other fields with a strong mathematical-statistical background</li><li>3+ years experience in working as a Data Analyst in a data-driven analytics environment, preferably within tech product organizations, having direct contact with stakeholders.</li><li>Exceptional analytical skills, lateral thinking, and proven experience in solving highly challenging problems.</li><li>Very good knowledge of SQL,&nbsp;databases, and statistical programming tools (e.g. Python, R) so that exploratory analyses can be performed, reports created and ETLs maintained</li><li>Good understanding and hands-on experience in&nbsp;analyzing and interpreting A/B test results, backed by statistical knowledge.</li><li>Experience in working with data visualisation tools (e.g.Tableau, Qlikview) and event tracking (e.g. Mixpanel, GA, Firebase)</li><li>You are able to communicate findings in a concise and clear manner&nbsp;to a wide variety of stakeholders to support data-driven decision making by using data visualisation and storytelling and have excellent English communication skills.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Product Data Analyst

Join us as an Android Engineer to build the intuitive interfaces that power our diverse B2B, Health, and Partnerships platforms. As an Android Engineer in one of our B2B &amp; Health teams, your work will focus on building new, user-facing features for customers directly within the main Freenow app. You will be responsible for creating the simple and intuitive mobile experience for our specialized services, allowing users to easily manage business travel or patient transport. Your code will be the bridge that seamlessly connects our corporate and health partnerships to the everyday user, making their travel easier and more efficient.Be ready to join a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun, while building great features and products.Join our multinational, diverse, highly motivated, and collaborative team that strives for excellence, loves to have fun, and builds great features and products.YOUR DAILY ADVENTURES WILL INCLUDE:As a key player in our B2B &amp; Health team, you'll be instrumental in shaping the mobile experience for our business clients and their millions of users. Here's a glimpse into your day-to-day:<ul><li>Crafting Cutting-Edge Android Features: Design, develop, and maintain robust features in our versatile Android application that power our B2B &amp; Health solutions and corporate mobility features.</li><li>End-to-End Mobile Ownership: Take full ownership of feature development and technical improvements on the Android platform, from initial ideation and technical design to seamless deployment and ongoing monitoring within our live environment.</li><li>Cross-Functional Collaboration: Work hand-in-hand with fellow engineers, product managers and UI/UX designers to translate complex business needs into intuitive and impactful mobile solutions.</li><li>Embracing Innovation: Explore and integrate new Android technologies, libraries and tools into our mobile development workflows and user experience.</li><li>Driving Technical Excellence: Play an active role in shaping our mobile development best practices, contributing your ideas to evolve our architecture, tools, and processes, helping the team grow and improve together.</li><li>Ensuring Mobile Reliability: Maintain the stability and performance of our Android applications through thoughtful monitoring, robust alerting, and continuous delivery practices, ensuring a smooth experience for our users.</li><li>Championing the Android Ecosystem: Engage with our broader mobile and engineering communities, sharing knowledge, discussing the latest Android tech trends, and fostering continuous learning across FREENOW.</li><li>Thriving in a Collaborative Culture: Be part of a dynamic culture that champions transparency, efficiency, mutual respect, and continuous learning, recognizing individual contributions and fostering collective growth.</li></ul>Our Techstack: Kotlin | Compose | Coroutines | Hilt | MVI | Git &amp; more TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have solid experience with Mobile Native Android development&nbsp;</li><li>You have hands-on experience with - or are confident learning - technologies like Kotlin, Coroutines, Hilt, Compose.</li><li>You take ownership of your work and actively look for ways to improve code quality, architecture and processes.</li><li>You thrive in a collaborative, self-organized team environment where knowledge sharing and open communication are valued.</li><li>You are open-minded, adaptable and enjoy working with both technically deep and product-focused team members.</li><li>You are highly motivated by a purpose-driven environment where your strengths are recognized and nurtured.</li><li>You are excited about contributing to a team that celebrates achievements, fosters growth and continuously evolves.</li><li>You are a creative problem solver who enjoys finding innovative solutions to engineering challenges.</li><li>You communicate clearly and confidently in English, both verbally and in writing.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

Android Engineer - B2B & Health Experience

Join us as an iOS Engineer to build the intuitive interfaces that power our diverse B2B, Health, and Partnerships platforms. As an iOS Engineer in one of our B2B &amp; Health teams, your work will focus on building new, user-facing features for customers directly within the main Freenow app. You will be responsible for creating the simple and intuitive mobile experience for our specialized services, allowing users to easily manage business travel or patient transport. Your code will be the bridge that seamlessly connects our corporate and health partnerships to the everyday user, making their travel easier and more efficient.Be ready to join a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun, while building great features and products.YOUR DAILY ADVENTURES WILL INCLUDE:As a key player in our B2B &amp; Health team, you'll be instrumental in shaping the mobile experience for our corporate &amp; healthcare clients and their millions of users. Here's a glimpse into your day-to-day:<ul><li>Crafting Cutting-Edge iOS Features: Design, develop, and maintain robust features in our versatile iOS application that power our B2B &amp; Health solutions and corporate mobility features.</li><li>End-to-End Mobile Ownership: Take full ownership of feature development and technical improvements on the iOS platform, from initial ideation and technical design to seamless deployment and ongoing monitoring within our live environment.</li><li>Cross-Functional Collaboration: Work hand-in-hand with fellow engineers, product managers and UI/UX designers to translate complex business needs into intuitive and impactful mobile solutions.</li><li>Embracing Innovation: Explore and integrate new iOS technologies, libraries and tools into our mobile development workflows and user experience.</li><li>Driving Technical Excellence: Play an active role in shaping our mobile development best practices, contributing your ideas to evolve our architecture, tools, and processes, helping the team grow and improve together.</li><li>Ensuring Mobile Reliability: Maintain the stability and performance of our iOS applications through thoughtful monitoring, robust alerting, and continuous delivery practices, ensuring a smooth experience for our users.</li><li>Championing the iOS Ecosystem: Engage with our broader mobile and engineering communities, sharing knowledge, discussing the latest iOS tech trends, and fostering continuous learning across Freenow.</li><li>Thriving in a Collaborative Culture: Be part of a dynamic culture that champions transparency, efficiency, mutual respect, and continuous learning, recognizing individual contributions and fostering collective growth.</li></ul>Our Techstack: Swift | SwiftUI | SPM | Async/Await | Git &amp; moreTO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have solid experience with iOS development using SOLID principles, clean code and dependency injection</li><li>You have hands-on experience with technologies like Swift, SwiftUI and SPM.</li><li>You share excitement for system design and architectural challenges</li><li>You take ownership of your work and actively look for ways to improve code quality, architecture and processes.</li><li>You thrive in a collaborative, self-organized team environment where knowledge sharing and open communication are valued.</li><li>You are open-minded, adaptable and enjoy working with both technically deep and product-focused team members.</li><li>You are motivated by a purpose-driven environment where your strengths are recognized and nurtured.</li><li>You are excited about contributing to a team that celebrates achievements, fosters growth and continuously evolves.</li><li>You are a creative problem solver who enjoys finding innovative solutions to engineering challenges.</li><li>You communicate clearly and confidently in English, both verbally and in writing.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

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