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Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

To support our expansion, we're seeking a tech-savvy and creative&nbsp;Tech Content Writer&nbsp;to join our Athens office.Key Responsibilities<ul><li>Create engaging, user-friendly product descriptions and FAQs that resonate with our audience.</li><li>Work closely with the broader marketing team to support diverse initiatives, such as social media campaigns, email marketing, and promotional activities.</li><li>Keep up-to-date with the latest technology trends, products, and innovations (e.g., new smartphones, laptops, video games) and integrate insights into your work.</li><li>Simplify complex technological terms and specs into accessible, reader-friendly content for various platforms.</li><li>Partner with our SEO team to ensure high-ranking, impactful content that drives organic traffic.</li><li>Dive deep into the world of tech to deliver precise and knowledgeable product-related content.</li></ul>Requirements<ul><li>Exceptional writing skills in both Greek and English.</li><li>Minimum 1 year in content creation, preferably in e-commerce, an agency, or tech.</li><li>Strong attention to detail and clarity of thought.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>A collaborative, team-oriented mindset.</li><li>Passion for technology and eagerness to follow trends in gadgets, gaming, and consumer electronics.</li><li>Familiarity with social media content creation and campaign collaboration is a plus.</li><li>SEO knowledge is a bonus.</li><li>Α copywriting portfolio with diverse assortment of samples that demonstrate your best work, is a plus</li></ul>Benefits<ul><li>Private Health Care insurance</li><li>An excellent work environment where work-life balance is valued</li><li>The opportunity to be part of a growing and leading digital team in Greece</li></ul>

Tech Content Writer

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