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The Senior Site Reliability Engineer is a senior position in the Site Reliability Engineering track. An employee holding this position is an engineer with reasonable backdrop of professional experience in the domain of platform performance and analysis, design and implementation of monitoring processes, and in reviewing performance aspects of solution design, code and monitoring output. The Senior SRE will be working closely with the Software Architects, other members of the SRE Team, internal and external Performance Teams, and is expected to be able to apply professional experience of SRE concepts. Will provide technical direction to the team they are in. A “can do” mindset and “out-of-the-box” thinking will be prerequisites.&nbsp;&nbsp;Responsibilities&nbsp;<ul><li>Senior/Lead site reliability engineer for a large OpenBet platform&nbsp;</li></ul><ul><li>Accountable for the capacity, performance and reliability of an OpenBet platform&nbsp;</li></ul><ul><li>Accountable for the monitoring and observability processes, technologies and tools. Drives issues to resolution quickly.&nbsp;</li></ul><ul><li>Review, sign-off and input in solution design choices, following agreed architecture and performance excellence principles&nbsp;</li></ul><ul><li>Perform critical reviews of complex database schema and code for performance efficiency&nbsp;</li></ul><ul><li>Identify and address performance anomalies and their potential causes using monitoring tools/graphs&nbsp;</li></ul><ul><li>Provide input to the delivery plans of SRE objectives&nbsp;</li></ul><ul><li>Primary contact on day to day performance-related and reliability&nbsp; issues with the customer / partner&nbsp;</li></ul><ul><li>Leading role in the preparation for Major Events&nbsp;</li></ul><ul><li>Lead engineer responsible for performance test profiling, and supporting Performance Tests&nbsp;</li></ul><ul><li>Technical leadership outside team e.g. Major Event preparation, monitoring technology authority&nbsp;</li></ul><ul><li>Escalation point for complicated performance related matters&nbsp;</li></ul><ul><li>Escalation point and proactive responder for critical and business impacting incidents&nbsp;</li></ul><ul><li>Provide technical coaching for less experienced engineers&nbsp;</li></ul><ul><li>Support the recruitment process of technical resources&nbsp;</li></ul>&nbsp;Qualifications:&nbsp;<ul><li>A bachelor’s degree in computer science, engineering, or information systems from a well-regarded university;&nbsp;</li></ul><ul><li>8+ years of combined commercial experience in Software Development, Performance Engineering and SRE roles.&nbsp;</li></ul><ul><li>Demonstrable coding talent in at least one major language (TCL, Java, J2EE, C, C++, C#, Python or PHP);&nbsp;</li></ul><ul><li>Working knowledge of Web technologies and internet protocols (SOAP, WS-*, ReST, XML, HTTP, TCP/IP);&nbsp;</li></ul><ul><li>Strong fundamental programming skills (data structures, algorithms);&nbsp;</li></ul><ul><li>Expertise in Database design/optimization (any vendor);&nbsp;</li></ul><ul><li>Expertise in designing, setting up and using observability tools (eg Grafana, InfluxDB, Prometheus, Datadog etc)&nbsp;</li></ul><ul><li>Expertise in Performance Testing on distributed systems or microservice architectures&nbsp;</li></ul><ul><li>Expertise in reviewing complex work spanning across multiple systems for performance excellence, reliability and&nbsp; extensibility, including feature implementation reviews and general platform improvements&nbsp;</li></ul><ul><li>Expertise in infrastructure, layout, scaling and capable of assessing the performance of a platform both in real-time and through interpreting long-term trend data&nbsp;</li></ul><ul><li>Ability to break up problem space and design solutions of any complexity spanning across multiple functions/systems/integrations and turn vaguely defined requirements into solid tasks&nbsp;</li></ul><ul><li>Experience in leading high-priority incident related problems of high complexity using monitoring and observability principles, and both be able to contribute to solutions or direct the teams in a clear manner&nbsp;</li></ul><ul><li>Able to assess the relative strengths and suitability of different solutions to performance issues with an appreciation of architectural factors across different languages, operating systems, and technology tools.&nbsp;</li></ul><ul><li>Extensive experience in the performance, capacity, and scaling for a platform or preparation of a live environment&nbsp;</li></ul><ul><li>Excellent communication skills, both written and spoken;&nbsp;</li></ul>&nbsp;It would also be great to see these skills/experiences as well:&nbsp;<ul><li>Familiarity developing on Linux;&nbsp;</li></ul><ul><li>Development skills in TCL or any other Scripting language;&nbsp;</li></ul><ul><li>Web development skills React, HTML, HTML5 and CSS;&nbsp;</li></ul><ul><li>Experience with Jenkins or other CI tools;&nbsp;</li></ul><ul><li>Good working knowledge of Git or other version control systems;&nbsp;</li></ul><ul><li>Scripting skills: Bash, Perl, Python, and JavaScript;&nbsp;</li></ul><ul><li>Experience with Cloud Technologies (eg AWS, Azure)&nbsp;</li></ul><ul><li>Experience in developing software that interfaces with other 3rd party systems;&nbsp;</li></ul><ul><li>Ability to learn new technologies quickly&nbsp;</li></ul><ul><li>Ability to consistently deliver and contribute to timescales&nbsp;</li></ul>&nbsp;What’s the Score?&nbsp;&nbsp;Why OpenBet?&nbsp;<ul><li>The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.&nbsp;</li></ul><ul><li>The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.&nbsp;</li></ul><ul><li>The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.&nbsp;</li></ul><ul><li>The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.&nbsp;</li></ul><ul><li>The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.&nbsp;</li></ul>What we can offer YOU:&nbsp;<ul><li>Attractive benefits, an open and supportive environment as well as a modern and exciting workplace&nbsp;</li></ul><ul><li>The opportunity to interact with global teams on a regular basis as you and our business continues to develop &amp; grow&nbsp;</li></ul><ul><li>Tangible and genuine development - at OpenBet, you can take your career where you want it to go!&nbsp;</li></ul><ul><li>And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career&nbsp;</li></ul><ul><li>We have a collaborative office environment with our team members in office 2 days per week.&nbsp;</li></ul>

Senior Site Reliability Engineer

As a QA Automation Engineer you will be working alongside Software Engineers, other QA team members and Software Principal Engineers and Architects, under the supervision of the Team Lead and the support of the QA Architect and Principal QA, to shape and implement the customer and product deliverables that will drive us forward in our strategic initiatives.&nbsp;You will own tickets from a QA perspective, attend sessions independently, raising issues, risks and gaps in requirements. You will be engaged in all areas of the software testing lifecycle from requirements capture, analysis and test case design through automation test case implementation and to the delivery of automation test cases, test execution and ongoing support of automation test cases.The Feature teams look to deliver in an effective and efficient manner, you will be reviewing requirements to identify scenarios, agreeing on automation scope and completing test activities both manual and automation in order to ensure the team deliver a quality product.&nbsp;The GoalIn this role, we are looking for a QA Automation Engineer with automation knowledge working ideally within a framework with integrations to third party software.&nbsp;What you’ll be doing&nbsp;<ul><li>Work within an agile Feature Team of Delivery Leads, Product Owners and Software Developers to cover QA related activities such as analysing business requirements, user stories and acceptance criteria into test scenarios/cases&nbsp;&nbsp;</li><li>Active participation in the success of a self-organising agile team through proactive contribution on 3 amigos, identifying the automation scope, eliciting, authoring and executing test cases&nbsp;</li><li>Identify which level of testing an automation scenario should be created within - component, app group or integration testing&nbsp;</li><li>Promote and adhere to Continuous Integration and High Quality / Fast Feedback Principles&nbsp;&nbsp;&nbsp;</li><li>Provide feedback to the team and line manager on the QA process and QA technical improvement opportunities</li><li>Ability to break up QA scenarios of medium complexity into discreet elements/test cases&nbsp;</li><li>Good understanding of Agile Principles and ensuring that work is being delivered with these Principles in mind</li><li>Task planning and supporting the execution of Test Plans for large-scale projects within the committed deadlines</li><li>Analyse requirements of medium or higher complexity and identify test scenarios that achieve the maximum coverage levels</li><li>Transform test scenarios of medium to high complexity into test cases, with minimum support and amendment after review</li><li>Identify the automation scope for the assigned tasks / features</li><li>Work independently on automating test cases, executing test cases and retesting defects with all the above entities being of moderate complexity</li><li>Conduct peer review for scenarios and automation test cases of moderate complexity</li><li>Competent at identifying defects whilst testing and raising them accurately and clearly with full details including basic/simple log information (with support from more senior members)</li><li>Tackle automation test case creation of high complexity given access to appropriate senior technical staff for review and support</li><li>Perform simple db queries to validate testing output</li><li>Analyse feature updates/new features and identify areas for regression testing</li><li>Provide accurate estimates for testing activities for individual tasks</li><li>Competent at gathering and documenting testing requirements and producing a test estimate for a small to medium, multi-day piece of work.</li><li>Working knowledge of a number of the languages, tools and technical processes required to undertake automated test creation work at OpenBet.</li><li>Configure the automation framework on your own environment to be able to run tests locally, debug and fix issues&nbsp;</li><li>Write relevant component, app group and integration automated tests to allow</li><li>continuous integration of project</li><li>Collate basic metrics - defects raised, priorities, numbers of test cases executed passed/failed etc to report to other team members and line manager</li><li>Monitor continuous integration pipelines, debug test failures, escalate defects and resolve automation issues in a timely fashion</li></ul>What you’ll bring<ul><li>Test Automation &amp; Frameworks<ul><li>Experience with test automation tools (Selenium, Cypress, Playwright)</li><li>Knowledge of API testing tools (Postman, Karate)</li><li>Experience with BDD/TDD frameworks (Cucumber, SpecFlow, JUnit, TestNG)</li><li>Demonstratable ability to design, develop, and maintain automated test scripts</li><li>Proven experience in testing complex user interfaces</li></ul></li><li>Programming &amp; Scripting<ul><li>Proficiency in Java, JavaScript, or C# for automation</li><li>Strong understanding of OOP principles and clean code practices</li><li>Ability to write and debug scripts for automation</li><li>Thorough knowledge of structured test methods and procedures</li></ul></li><li>Continuous Integration &amp; DevOps<ul><li>Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)</li><li>Version control with Git (GitHub, GitLab, Bitbucket)</li><li>Good knowledge of Docker, Kubernetes for containerised testing</li></ul></li><li>Testing Methodologies &amp; Best Practices<ul><li>Strong understanding of software testing principles (functional, regression, smoke)</li><li>Experience with test case management (TestRail or other) and project management/issue tracking tools (JIRA)</li><li>Ability to create and maintain test plans</li></ul></li><li>BSc or equivalent in IT/Engineering/Scientific or related discipline</li><li>Experience with various development methodologies; Agile, Lean or Waterfall</li><li>5+ years’ experience in QA of which at least 2 years of experience working with test automation tools&nbsp;</li><li>Good interpersonal skills to communicate at all levels</li></ul>&nbsp;&nbsp;Nice to Haves<ul><li>Some experience developing test cases for software developed using Akka, Kafka, Scala and Cassandra.&nbsp;</li><li>Qualified to ISEB/ISTQB Foundation level</li></ul>Why OpenBet?<ul><li>The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.&nbsp;</li><li>The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.&nbsp;</li><li>The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.&nbsp;</li><li>The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.&nbsp;</li><li>The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.&nbsp;</li></ul>What we can offer YOU:<ul><li>Attractive benefits, an open and supportive environment as well as a modern and exciting workplace</li><li>The opportunity to interact with global teams on a regular basis as you and our business continue to develop &amp; grow</li><li>Tangible and genuine development - at OpenBet, you can take your career where you want it to go!</li><li>And if that’s not enough;&nbsp;enjoy&nbsp;flexible&nbsp;working&nbsp;whilst we provide you with the&nbsp;guidance&nbsp;and&nbsp;development&nbsp;skills&nbsp;you need to progress and&nbsp;enhance your career</li></ul>

QA Engineer

The&nbsp;Business Intelligence&nbsp;team of the Data Science department is looking for a&nbsp;Senior Data Engineer&nbsp;that will be responsible for building&nbsp;warehousing and reporting solutions to enable the business to take data driven decisions. The role will be based in&nbsp;Athens. &nbsp;The Goal<ul><li>Contribute to the design, development, and implementation of BI solutions.</li><li>Design, develop and maintain cloud data infrastructure, including data pipelines, warehouses, and ETL processes.</li><li>Design high-end reporting visualizations (Dashboards, interactive Graphs, and Charts, Drill in reports, etc.).</li><li>Collaborate with technical and non-technical internal stakeholders to determine requirements, estimate the level of effort, and implement solutions for reporting that meets business needs.</li><li>Support self-service reports for all customer teams, product teams, and support teams.</li><li>Troubleshoot and analyze reporting and data input issues’ root causes.</li><li>Document the produced work.</li></ul>The Player<ul><li>University Degree in Computer Science, Information Systems or any related field.</li><li>Strong knowledge of SQL for designing, querying, and managing relational databases.</li><li>Strong knowledge of data warehousing, design, implement, maintenance.</li><li>Exposure to cloud technologies (Snowflake Data Platform, Blob Storage, dbt, etc).</li><li>Exposure to Reporting/Analytics tools (Power BI, QlikView, etc).</li><li>Exposure to DAX and MDX language.</li><li>Strong fundamental programming skills.</li></ul>Desirable Qualifications<ul><li>Exposure to ETL tools (SSIS etc).</li><li>Experience in building OLAP Cubes and multidimensional/tabular data models (SSAS, Azure AS, etc).</li><li>Working knowledge in API client development.</li><li>Knowledge of Kafka.</li></ul>Personal Qualifications<ul><li>Fluent in English (written and spoken).</li><li>You must have a strong work ethic, interpersonal skills and analytical thinking.</li><li>You must be self-motivated, a team-player and a creative thinker.</li><li>Confident engaging at different levels of management and with people at different levels of technical understanding.</li></ul>Conscientious, with an eye on building sustainable solutions that are well documented and understood. &nbsp;What’s the Score? &nbsp;Why OpenBet?<ul><li>The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.</li><li>The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.</li><li>The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.</li><li>The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.</li><li>The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.</li><li>What we can offer YOU:</li><li>Attractive benefits, an open and supportive environment as well as a modern and exciting workplace</li><li>The opportunity to interact with global teams on a regular basis as you and our business continues to develop &amp; grow</li><li>Tangible and genuine development - at OpenBet, you can take your career where you want it to go!</li><li>And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career</li><li>We have a collaborative office environment with our team members in office 2 days per week.</li></ul>

Senior Data Engineer

Chubb has embarked on a transformation journey to enhance our underwriting capabilities and develop into a leading Underwriting Engineering and Data Analytics company. Cloud Platform is one of the key enablers for digital transformation. As part of the continued transformation, Chubb is increasing the pace of application transformation into containers and cloud adoption through DevSecOps and CD/CD. As such we are seeking senior experienced Chapter lead in Greece who can be part of this exciting journey at Chubb. The successful candidate will be responsible for managing the Cloud and DevSecOps teams in the region working with Global Chapter leads. A successful candidate would have hands-on experience of Cloud Platforms (Azure/GCP/AWS), DevSecOps(Jenkins/Ansible/SonarQube/GitHub/TestingTools), and experience with application best practices for Cloud and DevSecOps automation and adoption. The Greece Chapter lead will work closely with development teams to ensure cloud solutions meet their needs and support their application DevSecOps lifecycle. The candidate will also be responsible for cloud infrastructure and DevSecOps global operations during the Greece timezone working with global teams for 24/7 follow the sun model. This is a unique opportunity for right leader to steer the product capabilities as Chubb Embarks on enhancing its cloud and DevSecOps platform capabilities. Responsibilities<ul><li>Provide Leadership to build and execute on the Chubb’s Cloud and DevSecOps strategy.</li><li>Present to Senior stakeholders and executive on the roadmap and progress of cloud and DevSecOps Projects.</li><li>Champion the organizations DevSecOps strategy, aligning security practices with development and operations workflows.&nbsp;</li><li>Manage the local teams of DevSecOps Engineers and Cloud Engineers and ensure projects are tracked and delivered on time.&nbsp;</li><li>Ensure security considerations are embedded in infrastructure-as-code (IaC) and configuration management processes.&nbsp;</li><li>Work with application stakeholders and ensure they are following Cloud Adoption Framework and designing apps with current Chubb Standards.&nbsp;</li><li>Implement automation and self-service capabilities using CI/CD pipelines for Infrastructure and applications.</li><li>Document and Design controls and governance policies around cloud platform and automate deployments of the security policies in collaboration with security team.&nbsp;</li><li>Manage the end user collaboration conduct regular sessions to educate Application users on services and automation capabilities and Chubb best practices.&nbsp;</li><li>Attend escalations and provide support during major production issues. • Participate in security audits and risk assessments related to Cloud and SDLC.&nbsp;</li><li>Foster a security-conscious culture within the organization.</li><li>Assess the current application maturity with regards to cloud native architecture and CI/CD direct them towards Chubb Standard pattern.</li></ul>Qualifications<ul><li>Bachelor's degree in computer science, Computer Engineering or relevant field.</li><li>Minimum of 15-year experience in IT automation with 5 years supporting cloud platform (Azure/GCP) and DevSecOps.</li><li>Relevant Azure/GCP certification.&nbsp;</li><li>Experience with large cloud transformation projects preferably in Azure.</li><li>Extensive experience with cloud platform mainly Azure/GCP. Worked on design of IAM/Security/Monitoring and Network Design of Cloud Infrastructure.&nbsp;</li><li>Strong experience with Infrastructure as code and pipelines preferably using terraform, ansible, Bash, python, Jenkins/groovy, and provide test automation.</li><li>Ability to work in both windows and Linux environment with Containers platform such as Kubernetes, AKS, GKE.</li><li>Solid understanding of security principles, best practices and frameworks.&nbsp;</li><li>Experience with security testing methodologies and tools.</li><li>Excellent experience with monitoring and logging tools such as ELK and Prometheus and change management tool such as ServiceNow.</li></ul>Our team makes the difference, every time. For this reason, we offer in return! We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, long term equity incentives, private medical cover, monthly allowance for lunch, generous personal time off, continuous learning experiences, and work in a fun, lively environment with mentoring from our groundbreaking senior mentors. Integrity. Client Focus. Respect. Excellence. Teamwork Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging. Diversity &amp; Inclusion At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions. Many voices, One Chubb!

Cloud & DevSecOps Lead

We are in search of a highly skilled Lead Data Engineer to join our Data Engineering team, In this pivotal role, you will drive the design and implementation of innovative data Engineering patterns and Frameworks and engineering practices that support business objectives and enhance data utilization across the enterprise. Your expertise will be essential in ensuring that our data foundation is robust, scalable, and aligned with industry best practices.Responsibilities:&nbsp;<ul><li>Lead the design and development of comprehensive data engineering frameworks and patterns.</li><li>Establish engineering design standards and guidelines for the creation, usage, and maintenance of data across COG (Chubb overseas general)</li><li>Derive innovation and build highly scalable real-time data pipelines and data platforms to support the business needs.</li><li>Act as mentor and lead for the data engineering organization that is business-focused, proactive, and resilient.</li><li>Promote data governance and master/reference data management as a strategic discipline.</li><li>Implement strategies to monitor the effectiveness of data management.</li><li>Be an engineering leader and coach data engineers and be an active member of the data leadership team.</li><li>Evaluate emerging data technologies and determine their business benefits and impact on the future-state data platform.</li><li>Develop and promote a strong data management framework, emphasizing data quality, governance, and compliance with regulatory requirements</li><li>Collaborate with Data Modelers to create data models (conceptual, logical, and physical)&nbsp;</li><li>Architect meta-data management processes to ensure data lineage, data definitions, and ownership are well-documented and understood</li><li>Collaborate closely with business leaders, IT teams, and external partners to understand data requirements and ensure alignment with strategic goals</li><li>Act as a primary point of contact for data engineering discussions and inquiries from various stakeholders</li><li>Lead the implementation of data architectures on cloud platforms (AWS, Azure, Google Cloud) to improve efficiency and scalability</li></ul>Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related field; Master’s degree preferred</li><li>Minimum of 10 years’ experience in data architecture or data engineering roles, with a significant focus in P&amp;C insurance domains preferred.</li><li>Proven track record of successful implementation of data architecture within large-scale transformation programs or projects</li><li>Comprehensive knowledge of data modelling techniques and methodologies, including data normalization and denormalization practices</li><li>Hands on expertise across a wide variety of database (Azure SQL, MongoDB, Cosmos), data transformation (Informatica IICS, Databricks), change data capture and data streaming (Apache Kafka, Apache Flink) technologies</li><li>Proven Expertise with data warehousing concepts, ETL processes, and data integration tools (e.g., Informatica, Databricks, Talend, Apache Nifi)</li><li>Experience with cloud-based data architectures and platforms (e.g., AWS Redshift, Google BigQuery, Snowflake, Azure SQL Database)</li><li>Expertise in ensuring data security patterns (e.g. tokenization, encryption, obfuscation)</li><li>Knowledge of insurance policy operations, regulations, and compliance frameworks specific to Consumer lines</li><li>Familiarity with Agile methodologies and experience working in Agile project environments</li><li>Understanding of advanced analytics, AI, and machine learning concepts as they pertain to data architecture</li></ul>Our team makes the difference, every time. For this reason, we offer in return! We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, long term equity incentives, private medical cover, monthly allowance for lunch, generous personal time off, continuous learning experiences, and work in a fun, lively environment with mentoring from our groundbreaking senior mentors. Integrity. Client Focus. Respect. Excellence. Teamwork Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging. Diversity &amp; Inclusion At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions. Many voices, One Chubb!

Lead Data Engineer

NTT Data Greece&nbsp;team is looking for an IT Change, Release, Problem and Incident Leader&nbsp;in Athens to work with our clients in the&nbsp;European public sector.Your role:<ul><li>Manage the end-to-end change process (normal, standard, and emergency changes).&nbsp;</li><li>Chair the Change Advisory Board (CAB) and ensure timely review and approval of change requests.&nbsp;</li><li>Evaluate change requests for risk, impact, and resource requirements.&nbsp;</li><li>Coordinate with stakeholders to ensure change readiness and proper communication.&nbsp;</li><li>Ensure that changes are implemented on schedule, within scope, and with minimal disruption.&nbsp;</li><li>Maintain and improve the Change Management process, policies, and documentation.&nbsp;</li><li>Collaborate with Release Management, Configuration Management, and Incident Management teams.&nbsp;</li><li>Monitor and report on change success rates, backout plans, and post-implementation reviews.&nbsp;</li><li>Ensure compliance with ITIL best practices and organizational standards.</li><li>Manage the release calendar and coordinate release activities.</li><li>Ensure releases align with client objectives and expectations.</li><li>Follow-up on all IT incidents reported by users.</li><li>Ensure that incidents are resolved within the defined service level agreements (SLAs) and keep stakeholders informed about the status of incidents.</li><li>Collaborate with IT teams to identify and address underlying causes of recurring incidents or problems to prevent future occurrences and improve overall service reliability.&nbsp;&nbsp;</li></ul>Why NTT DATA?We value a&nbsp;collaborative&nbsp;and&nbsp;supportive&nbsp;environment, celebrating&nbsp;curiosity&nbsp;and&nbsp;engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development.&nbsp;Training path and access to learning opportunities, yearly performance reviews and a mentorship programTalent Friends.&nbsp;Refer a friend and receive a&nbsp;bonus&nbsp;when they joinWe care about youHealth &amp; well-being.&nbsp;Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion.&nbsp;We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics.&nbsp;#WeAreAllUnique&nbsp;#YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour Profile:&nbsp;<ul><li>Bachelor’s or Master’s degree in Information Technology, Business, or a related field.&nbsp;</li><li>Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC).&nbsp;</li><li>7+ years of experience in IT project/programme management.&nbsp;</li><li>Proven experience (5+ years) in Change, Release, Problem and Incident Management within IT service environments.&nbsp;</li><li>ITIL v4 Foundation (or higher) certification required.&nbsp;</li><li>Strong understanding of ITSM tools (e.g., ServiceNow, BMC Remedy).&nbsp;</li><li>Proven track record of delivering large-scale IT programmes.&nbsp;</li><li>Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe).&nbsp;</li><li>Excellent leadership, communication, and stakeholder management skills.&nbsp;</li><li>Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet.&nbsp;</li><li>Ability to manage budgets, contracts, and vendor relationships.&nbsp;</li><li>Excellent analytical, organizational, and communication skills.&nbsp;</li><li>Ability to manage multiple priorities and stakeholders in a dynamic environment.&nbsp;</li><li>Experience in CAB facilitation and risk assessment.</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).</li></ul>&nbsp;Nice to have:&nbsp;<ul><li>Experience in public sector IT operations or framework contracts.&nbsp;</li><li>Familiarity with DevSecOps, Agile, or Cloud transformation projects.&nbsp;</li><li>Knowledge of compliance and audit requirements in regulated environments.&nbsp;</li></ul>

IT Change, Release, Problem and Incident Leader

As a Junior PMO Officer, you will support the Contract and Service Management Team in Large Scale Project of a European Organisation. This role involves setting up and managing an efficient Project Management Office (PMO) to handle planning, service levels, demand management, quality, compliance, security audits, and administrative tasks, ensuring alignment with Framework Contract obligations and high service quality.Your role:<ul><li>Contract oversight, including Framework Quality Plan updates, audits, and compliance with standards (e.g., TEMPO, ISO, ITIL/COBIT).</li><li>Coordinate short-/medium-/long-term service demands, track milestones, and escalate delays via Monthly Progress Reports.</li><li>Monitor SLAs/OLAs/ToCs, support QA/QC, implement Service Improvement Plans, and handle incident/problem/complaint management.</li><li>Assess risks, maintain registers, ensure data protection/security compliance, and assist in audits (internal/external).</li><li>Produce monthly status &amp; progress reports, facilitate meetings (e.g., monthly meetings), and manage administrative tasks (e.g., invoicing, tool access).</li><li>Maintain repositories, identify optimizations, and support handover/takeover processes.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s or Master’s degree in Business, Computer Science, or a related field.</li><li>1 to 4 years of experience in PMO, Project Management roles.</li><li>Knowledge of SLAs, and tools (e.g., Jira/SMT, SharePoint).</li><li>Experience in audit/risk/reporting.</li><li>Excellent communication and interpersonal skills.</li><li>Demonstrated ability to adapt to changing project requirements, priorities, and timelines.</li><li>Ability to work collaboratively in a team environment.</li><li>High attention to detail and commitment to operational excellence.</li><li>Fluency in English (B2 level minimum). Knowledge of French is a plus.</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).</li></ul>Nice to have:<ul><li>PMP/PRINCE2/ITIL certification.</li><li>Familiarity with EU IT ecosystems.</li><li>Stakeholder coordination skills.</li></ul>

Junior PMO Analyst

NTT Data Greece&nbsp;team is looking for a Service Catalogue Coordinator in Athens with a strong background in business analysis, reporting, software delivery and release management to join our IT Service Management team and to work with our clients in the&nbsp;European public sector.Your role:<ul><li>Own and manage the service catalogue lifecycle, ensuring it reflects current and planned services.&nbsp;</li><li>Collaborate with service owners, architects, and delivery teams to define and update service entries.&nbsp;</li><li>Ensure the catalogue is user-friendly, searchable, and accessible to all relevant stakeholders.&nbsp;</li><li>Maintain metadata, taxonomy, and classification for all services.&nbsp;</li><li>Coordinate with Change, Release, and Configuration Managers to ensure catalogue accuracy.&nbsp;</li><li>Support the digitalization and automation of the Service Catalogue (e.g., integration with ServiceNow or other ITSM tools).&nbsp;</li><li>Enable self-service capabilities and ensure service request workflows are properly linked.&nbsp;</li><li>Monitor service usage, feedback, and performance to identify improvement opportunities.&nbsp;</li><li>Ensure alignment with ITIL best practices and organizational standards.&nbsp;</li><li>Provide regular reports and dashboards on service catalogue usage and updates.&nbsp;</li></ul>Why NTT DATA?We value a&nbsp;collaborative&nbsp;and&nbsp;supportive&nbsp;environment, celebrating&nbsp;curiosity&nbsp;and&nbsp;engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development.&nbsp;Training path and access to learning opportunities, yearly performance reviews and a mentorship programTalent Friends.&nbsp;Refer a friend and receive a&nbsp;bonus&nbsp;when they joinWe care about youHealth &amp; well-being.&nbsp;Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion.&nbsp;We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics.&nbsp;#WeAreAllUnique&nbsp;#YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s or Master’s degree in IT, Business, or related field.&nbsp;</li><li>Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC).&nbsp;</li><li>7+ years of experience in IT project/programme management.&nbsp;</li><li>3–5 years of experience in IT Service Management or Service Design.&nbsp;</li><li>Proven track record of delivering large-scale IT programmes.&nbsp;</li><li>Strong understanding of ITIL v4, especially Service Catalogue and Service Portfolio Management.&nbsp;</li><li>Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management).&nbsp;</li><li>Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe).&nbsp;</li><li>Excellent leadership, communication, and stakeholder management skills.&nbsp;</li><li>Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet.&nbsp;</li><li>Ability to manage budgets, contracts, and vendor relationships.&nbsp;</li><li>Excellent communication, documentation, and stakeholder management skills.&nbsp;</li><li>Analytical mindset with attention to detail and process orientation.&nbsp;</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).</li></ul>Nice to have:<ul><li>ITIL v4 certification (Managing Professional or Strategic Leader).&nbsp;</li><li>Experience in public sector IT operations or framework contracts.&nbsp;</li><li>Familiarity with DevSecOps, Cloud services, and automation tools.&nbsp;</li></ul>

Service Catalogue Coordinator

At&nbsp;NTT DATA&nbsp;everything we do is guided by our&nbsp;core values. We respect every&nbsp;voice, think&nbsp;bold, deliver the&nbsp;outcome&nbsp;and win&nbsp;together. Our leadership approach enables our people to feel&nbsp;inspired&nbsp;to contribute,&nbsp;empowered&nbsp;to take initiative, and genuinely&nbsp;cared&nbsp;for in their growth and wellbeing.NTT Data Greece&nbsp;team is looking for a Risk Management Lead&nbsp;in Athens to work with our clients in the&nbsp;European public sector.Your role:<ul><li>Conduct comprehensive risk assessments to identify, analyze, and prioritize risks across the organization.&nbsp;</li><li>Develop and implement risk mitigation strategies and action plans to minimize identified risks.&nbsp;</li><li>Continuously monitor risk exposure and prepare reports for senior management and stakeholders on risk status and trends.&nbsp;</li><li>Establish and maintain risk management policies and procedures to ensure compliance and best practices.&nbsp;</li><li>Develop and deliver training programs to educate employees about risk management practices and their roles in mitigating risks.&nbsp;</li><li>Collaborate with crisis management teams to develop and implement response plans for potential crises.&nbsp;</li><li>Work closely with various departments to ensure that risk management is integrated into all business processes and decision-making.&nbsp;</li><li>Regularly review and update risk management processes and tools based on industry trends, regulatory changes, and organizational needs.</li></ul>Why NTT DATA?We value a&nbsp;collaborative&nbsp;and&nbsp;supportive&nbsp;environment, celebrating&nbsp;curiosity&nbsp;and&nbsp;engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development.&nbsp;Training path and access to learning opportunities, yearly performance reviews and a mentorship programTalent Friends.&nbsp;Refer a friend and receive a&nbsp;bonus&nbsp;when they joinWe care about youHealth &amp; well-being.&nbsp;Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion.&nbsp;We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics.&nbsp;#WeAreAllUnique&nbsp;#YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s or Master’s degree in Information Technology, Business, or a related field.&nbsp;</li><li>Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC).&nbsp;</li><li>7+ years of experience in IT project/programme management.&nbsp;</li><li>Proven track record of delivering large-scale IT programmes.&nbsp;</li><li>Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe).&nbsp;</li><li>Excellent leadership, communication, and stakeholder management skills.&nbsp;</li><li>Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet.&nbsp;</li><li>Ability to manage budgets, contracts, and vendor relationships.&nbsp;</li><li>Familiarity with risk management frameworks such as COSO, ISO 31000, and ERM (Enterprise Risk Management).&nbsp;</li><li>﻿Proficient in both quantitative and qualitative risk assessment techniques.&nbsp;</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).</li></ul>

Risk Management Lead

As an IT Quality Assurance Lead, you will play a pivotal role in ensuring the successful delivery of IT projects by embedding quality at every stage of the lifecycle.Your role:<ul><li>Develop and implement a comprehensive quality assurance strategy for IT projects, ensuring adherence to EC standards and best practices.</li><li>Establish and maintain quality control processes to identify and address defects and deviations throughout the delivery life cycle.</li><li>Continuously assess and enhance existing processes to optimize efficiency and effectiveness.&nbsp;&nbsp;</li><li>Collaborate with cross-functional teams to identify areas for improvement, implement corrective actions, and monitor the impact on overall quality.</li><li>Identify potential risks and vulnerabilities in IT processes and systems.&nbsp;&nbsp;</li><li>Develop risk mitigation strategies and work with project teams to integrate risk management into the project life cycle.</li><li>Define/Report on key performance indicators (KPIs) and quality metrics to measure the success of IT projects.</li><li>Generate regular reports for management, highlighting quality trends, issues, and improvement opportunities.</li><li>Conduct regular audits to ensure compliance with defined policies, EC/industry standards, and regulatory requirements.</li><li>Collaborate with internal and external auditors to address findings and implement corrective actions.</li><li>Develop and deliver training programs to enhance the awareness of quality standards and best practices among IT teams.&nbsp;</li><li>Foster a culture of quality and continuous improvement across IT teams.</li><li>Evaluate and monitor the quality of deliverables from other service providers.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience in quality assurance methodologies, processes, and tools.</li><li>Certification in quality management (e.g., Certified Quality Manager, Six Sigma).</li><li>7+ years of experience in IT project/programme management.</li><li>Proven track record of delivering large-scale IT programmes.</li><li>Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe).&nbsp;</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet.</li><li>Ability to manage budgets, contracts, and vendor relationships.</li><li>Familiarity with relevant regulatory requirements and industry standards in IT (e.g., ISO 9001, ISO 20001, CMMI, GDPR).</li><li>Leadership skills to inspire and guide a team toward achieving quality objectives.</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).</li></ul>

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