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Job Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality CoordinatorRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/QCLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Kiotari,&nbsp;South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At&nbsp;H Hotels Collection&nbsp;we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Quality Coordinator. The ideal candidate will be responsible to ensure compliance in line with legislation and all system processes including quality and safety, implementation of quality management actions and contributing to the development of company policies and procedures.Key responsibilities:<ul><li>Works closely with Hotel Managers and HODs to establish, maintain and optimize QMS in all group properties</li><li>Ensures full compliance of hotel SOPs, policies, procedures, and brand standards.</li><li>Ensures H&amp;S compliance in line with local and international legislation, as well as ABTA-FTO regulations.</li><li>Enhances approach sustainability and establish key steps for waste management and energy efficiency.</li><li>Works closely with the HR Department to establish, maintain and optimize HR processes.</li><li>Cooperates with the Purchasing Department to establish quality requirements from external suppliers.</li><li>Identify relevant quality-related training needs and deliver training to ensure procedures are properly understood, carried out and evaluated.</li><li>Serves as a key contact for Tour Operators/Ext. Auditors/Int. Auditors/Regulatory Authorities representing the Company.</li><li>Ensures all QM deliverables are achieved in a compliant timely manner.</li></ul>&nbsp;Qualifications:<ul><li>Business School / Hotel School Degree [master’s degree is desirable]</li><li>Excellent command of MS Office</li><li>Fluency in English</li><li>Own vehicle and valid driver's license</li></ul>Skills and experience:<ul><li>Experience in hotel Quality departments or operations in well-established upscale resort hotels and/or group hotels.</li><li>Experience in QMS systems [ISO 22000 is desirable] and health &amp; safety processes.</li><li>Experience with GSTC certification for Travelife.</li><li>Effective communication and organizational skills, ability to meet deadlines.</li><li>Ability to multi-task.</li><li>Attention to detail.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package.</li><li>Housing (out of the area residents).</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Quality Coordinator

Provide support and guidance to the rest of the control team members, and commit to maximizing efficiency at all levels without compromising quality.Analyze and explain variances of actual vs budgeted F&amp;B cost, and provide weekly F&amp;B cost and revenue forecasts.Review cost on a daily, weekly, and monthly basis and take corrective action where required.Prepare monthly F&amp;B cost statistics, related reports, and KPIs.Produce on-demand food &amp; beverage control-related reports and recommendations.Support target analysis, budgeting processes, and ongoing monitoring and reporting of cost and controls within the group.What will you bring?Bachelor's Degree in Data Analysis, Business Administration, or relevant studies.2 years of experience in a similar or administrative position.Proficiency in MS Office – especially Excel and PowerPoint; knowledge of ERP systems or Entersoft specifically is desirable.Fluency in English, both written and spoken.Strong communication and analytical skills, attention to detail, and ability to learn and adapt to change.Ability to work under pressure and meet strict deadlines.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

F&B Cost Control Supervisor

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness &amp; Entertainment Beach Resort and award-winning Metaxa Hospitality Group member invites you to join its team in Heraklion, Crete. &nbsp; Your own career story awaits you. Create with us a career path of potential work-life balance. A working environment of equal opportunities, trust, teamwork, recognition, and development awaits you. Join a team with a passion for meaningful hospitality. Indicative Position Responsibilities: <ul><li>Train, supervise and support the staff </li><li>Schedule shifts </li><li>Ensure timely and accurate customer service </li><li>Handle complaints and specific customers’ requests </li><li>Troubleshoot emergencies </li><li>Prepare and monitor budget of labor cost </li><li>Tracking and monitoring payments from various booking sources </li><li>Ensure company’s policies and security requirements are implemented </li></ul> RequirementsEssential Qualifications: <ul><li>Bachelor’s degree in hospitality management or in related field </li><li>Minimum 3 years of experience as a Front Office Manager role in a 5* hotel environment </li><li>Proficiency in English (oral and written) </li><li>Solid knowledge of MS Office, particularly Excel and Word </li><li>Excellent customer service skills </li><li>Strong organizational and problem-solving abilities </li><li>Ability to multitask in a high-pressure environment </li></ul> Desirable Qualifications: <ul><li>Knowledge of German language </li><li>Knowledge of hotel systems such as PMS, POS, and CRM </li><li>Previous experience in reservation department </li><li>Excellent leadership and communication skills</li></ul> Benefits<ul><li>Daily meals during hotel operations </li><li>Excellent working environment </li><li>Career development in a fast-paced, growing working environment </li><li>Training opportunities</li></ul>

Front Office Manager (M/F/N)

Job Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality AdminRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/QALocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Kiotari,&nbsp;South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At&nbsp;H Hotels Collection&nbsp;we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for a highly organized and detail-oriented Quality Admin. The ideal candidate will be responsible for ensuring the organization of various aspects of the department including audit visits, scheduling, statistics, finance and compliance reporting in line with legislation and QMS systems.Key responsibilities:<ul><li>Works closely with quality and hotel teams relating to QMS requirements for auditing and reporting.</li><li>Works closely with the HR Department to maintain and optimize processes including annual training plan implementation.</li><li>Cooperates with the Purchasing Department to establish quality requirements from external suppliers.</li><li>Finance support for department.</li><li>Communication with external partners.</li><li>Internal database support relating to data compliance of QMS requirements.</li><li>Interest in developing audit skills.</li></ul>&nbsp;Qualifications:<ul><li>Business School / Hotel School Degree.</li><li>Administration experience with a hotel background would be an advantage.</li><li>Excellent command of MS Office.</li><li>Fluency in English.</li></ul>Skills and experience:<ul><li>Effective communication and organizational skills, ability to meet deadlines.</li><li>Ability to multi-task.</li><li>Attention to detail.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package.</li><li>Housing (out of the area residents).</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>

Quality Admin

H Hotels Collection&nbsp;is seeking an experienced&nbsp;Regional Reservation Manager&nbsp;to oversee reservations operations across all H Hotel Collection properties in Rhodes. You will lead a team of agents, ensure the smooth handling of bookings from multiple channels, monitor occupancies, manage cancellations, and issue stop sales or extra allotments when needed. Working closely with sales and auditing teams, this role requires strong leadership, attention to detail, and proven multi-property reservation management experience.What You’ll Do:<ul><li>Lead and manage the reservations function across, ensuring smooth operations, compliance with company policies, accurate booking management, and maximizing occupancy and revenue while delivering excellent guest service.</li><li>Oversee the entire reservations process and ensure compliance with policies.</li><li>&nbsp;Manage daily reservations, cancellations, no-shows, and occupancy control.</li><li>Liaise with tour operators, partners, and internal departments to optimize contracts and revenue.</li><li>Responsible for the development of Reservations Department.</li><li>Ensure accurate data entry and handling of reservations.</li></ul> &nbsp;What We’re Looking For:<ul><li>Bachelor’s Degree preferably in Hospitality Management.</li><li>Minimum 3 years of experience in similar position.</li><li>Proficient knowledge of hotel systems (Opera, Opera Cloud, Protel) and Microsoft Office.</li><li>Strong customer focus with experience in delivering exceptional customer service.</li><li>Excellent written and verbal communication skills</li><li>Organizational skills, result-oriented approach.</li><li>Advanced Spoken &amp; Written English and German, additional languages are a plus.</li></ul>Why Join Us:<ul><li>Competitive compensation package.</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development.</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Regional Reservations Manager

H Hotels Collection&nbsp;is seeking a talented and creative Events Coordinator with strong commercial awareness and customer-focused approach, acting with discretion, confidentiality, and professionalism in order to join our team and deliver exceptional events - from weddings and private celebrations to occasional celebrations and parties.What You’ll Do:<ul><li>Act as the main point of contact for clients, responding promptly and professionally via email, phone, and in person.</li><li>Manage event enquiries with courtesy and precision, always putting the guest first.</li><li>Design and present tailored event packages in line with client needs, market trends, and hotel standards.</li><li>Coordinate events from start to finish - liaising with florists, photographers, agencies, and internal hotel teams to ensure smooth execution.</li><li>Following up with client’s post-event to nurture long-term relationships and encourage repeat business.</li><li>Support the Marketing team with social media content creation, ensuring brand presence and consistency across all channels.</li><li>Conduct market research to identify new opportunities and develop attractive event concepts.</li></ul>What We’re Looking For:<ul><li>Degree in Marketing, Business, or a related field.</li><li>At least 2 years of experience in a similar role within hospitality or events.</li><li>Strong knowledge of the local, national, and European events market.</li><li>Familiarity with ISO 9001/14001 standards, workplace health &amp; safety, and hospitality best practices.</li><li>Proficiency in Microsoft Office, CMS tools, and social media/reputation platforms.</li><li>Confident communicator — verbally, in writing, and via email etiquette.</li><li>Solid organizational skills with the ability to manage multiple projects simultaneously.</li><li>Polished professional appearance with outstanding interpersonal skills.</li><li>Fluency in English, another European language is highly desirable.</li></ul>Why Join Us:<ul><li>Be part of a dynamic, supportive team in a reputable hospitality group.</li><li>Work on a wide variety of high-profile events, from elegant weddings to occasional celebration parties.</li><li>Opportunities for career growth and professional development within H Hotels Collection.</li><li>A culture built on respect, collaboration, sustainability, and creativity.</li><li>Competitive compensation package.</li><li>If you are highly organized, creative, and passionate about delivering exceptional guest experiences, we’d love to hear from you.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Events Coordinator

Job Position: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reservations AgentRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HH/RALocation: &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Lardos, South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Reservations Agent. The successful candidate will support the reservation team in the daily operation, for the continuous reception and registration of hotels reservations in the Property Management System.Key responsibilities:<ul><li>Processing reservations by e-mail, telephone or web platforms.</li><li>Assisting and advising customers who may be choosing from a variety of travel options.</li><li>Making reservations for customers based on their various requirements and budgetary allowances.</li><li>Checking the availability of accommodation on the customers’ desired travel dates.</li><li>Processing payments and sending confirmation details to customers.</li><li>Sorting out any issues that may arise with bookings or reservations.</li><li>Selling and promoting reservation services.</li><li>Answering any questions customers might have about the reservation process.</li><li>Up-selling, when appropriate, by informing customers of additional services or special packages such as upgraded accommodations.</li><li>Providing support to customers who may need to amend or cancel a reservation.</li><li>Archive and filing of all the reservations related records</li><li>Updating PMS with reservations received by the internet or via tour operator.</li><li>Close cooperation with the Sales Department for revenue and availability related issues.</li><li>Other reservations department related activity as per the company’s requirements</li></ul>&nbsp;Qualifications<ul><li>Higher Education Degree</li><li>Experience working in reservations or public relations, preferably in the hospitality or travel industries.</li><li>Proficient in Microsoft office suite.</li><li>Full knowledge of English and German language (knowledge of additional language will be appreciated).</li></ul>Skills and experience:<ul><li>Customer-service experience.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Data entry experience.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.&nbsp;

Reservations Agent

A Hotel Manager is responsible for establishing the company’s goals and strategies and presiding over the entire workforce of the hotel. Supervises operations and ensures resources are properly allocated. Ensures departments meet individual goals. Obtains profit contribution by managing staff; establishing and accomplishing business objectives. Oversees the staff members working at the hotel with a view to ensuring that all customers have a positive experience. Solves internal issues as they arise and has a frequent contact with customers dealing with complaints.Applicant’s main accountabilities:<ul><li>Actively monitors and coordinates the process of completing the actions required to ensure customer satisfaction.</li><li>Understands and resolves complaints from guests.</li><li>Oversees personnel with a view to ensuring that all departments provide assistance to guests and the facilities meet all requirements.</li><li>Communicates with managers and employees in key positions and acts accordingly in order to instill the proper mindset that will allow the minimization of problems and risks, and will contribute to the increase of the hotel’s efficiency.</li><li>Cooperates closely with the Directors and ensures the harmonization of the hotel procedures with the requirements of the Group, participates in committees as well as exchanges and applies best practices.</li><li>Supports the general management on potential problems, risks and issues related to efficiency, quality, productivity, cost reduction, etc., which are related to both the existing operation as well as the new projects and changes that the organization plans to implement.</li><li>Coordinates efforts with external parties (travel agencies, event/conference planners etc.).</li><li>Plans, supervises, evaluates and gives the final approval for all food and beverage operations.</li><li>Systematically monitors and inspects the facilities and ensures strict compliance with the legislation (health and safety standards) and regulations and provides timely and reliable information to the Directors.</li><li>Oversees maintenance issues, repairs and renovations in common areas and rooms.</li><li>Forms reports regarding the departments’ progress and the goals/objectives of the hotel.</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Four to ten years’ related experience in 5-star luxury hotel management or similar role.</li><li>Fluency in English; knowledge of other languages is a plus (preferably German or Russian).</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities and values:<ul><li>Integrity and confidentiality.</li><li>Excellent organizational and analytical skills, as well as critical ability.</li><li>Ability to generate ideas and effective problem-solving skills.</li><li>Excellent communication and persuasion skills and influence ability.</li><li>Excellent customer service skills as well as a business mindset.</li><li>Reliable with an ability to multi-task and work well under pressure.</li></ul>Company information and benefits:The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided. Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs. Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided based on employee performance.

Hotel Manager

Scorpios is seeking a Head of F&amp;B Reservations and Events, who will lead the strategy, structure, and standards for F&amp;B reservations and events across all current and future Scorpios locations. The role’s objective is to set up each destination for success by building and optimizing systems, training teams, and ensuring smooth operations before openings and the handover to local leadership.Opportunities For AllScorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.Responsibilities Strategic Alignment &amp; Leadeship<ul><li>Collaborate closely with the COO and Commercial team to define and drive the global strategy for F&amp;B reservations and events, ensuring alignment with Scorpios’ overall vision and growth plans.</li><li>Translate high-level strategic objectives into actionable operational plans, SOPs, and team structures customized for each location to maximize efficiency and brand consistency.</li><li>Champion the standardization and scalability of F&amp;B reservations and events processes across all existing and upcoming Scorpios destinations, enabling seamless guest experiences worldwide; empowering the teams to operate as per Scorpios standards.</li></ul>Client &amp; Booking Management<ul><li>Strategically identify and cultivate relationships with target guests aligned with Scorpios’ brand profile for both F&amp;B and events, maintaining a compliant global guest database per Scorpios location.</li><li>Oversee the end-to-end F&amp;B reservations journey—from inquiry through confirmation to personalized follow-up—ensuring service excellence at every touchpoint; per location.</li><li>Personally manage high-value VIP and priority client bookings to uphold premium service standards epowring local teams to do the same.</li><li>Leverage data insights and analytics to optimize table turnover, event capacity, and guest flow, driving operational performance and guest satisfaction.</li></ul>Event Coordination &amp; Execution<ul><li>Research and identify relevant events, trends, and opportunities to grow Scorpios’ event portfolio.</li><li>Develop and execute strategic plans to create compelling events that attract the right clientele and align with the brand’s identity.</li><li>Build and nurture relationships with clients and partners to maximize event attendance and engagement.</li><li>Monitor market insights and competitor activities to continuously refine event strategies for client acquisition and retention.</li></ul>New Openings &amp; Expansion Lead the setup of F&amp;B reservations and events operations for new and existing locations, prepare the teams for every new season/operation.<ul><li>Implement tools, systems, and training aligned with Scorpios’ standards.</li><li>Prepare local teams for launches and hand over daily management smoothly.</li><li>Support local teams as needed to ensure clarity and success.</li></ul>Job Requirements – Candidate Profile<ul><li>Minimum 5 years' experience in a similar role</li><li>Strong analytical mindset with high attention to detail</li><li>Ability to thrive in a creative, fast-evolving, cross-cultural environment</li><li>Fluent in English</li></ul>BenefitsScorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

Head of F&B Reservations and Events

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