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Κέντρο Εξυπηρέτησης / Call Center

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Aoristou

FullTime

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Hybrid

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The&nbsp;Group Sales Support and Reservation Agent&nbsp;will be part of the Call Center team in the Commercial Department to support the French market. The role is responsible for providing excellent customer service, driving sales, and ensuring efficient operations within the airline industry. It is critical in driving business growth, increasing brand awareness, and ensuring the successful implementation of the company’s commercial strategies in France. The work location is in Greece with a remote working model<hr>Responsibilities: <ul><li>Handle on-time customers’ needs through e-mails and inbound calls, ensuring a seamless customer experience.</li><li>Manage and monitor group reservations (booking, payment, ticket issuance).</li><li>Provide accurate and timely information to passengers, agencies (mostly from France) agents, and airport stations.</li><li>Build and maintain relationships with external partners and travel agencies to generate group sales and revenue.</li><li>Support Group sales operations and reporting.</li><li>Cross-collaboration with internal teams.</li></ul><hr>Competences: <ul><li>Customer oriented with exceptional communication (verbal and written in French) and interpersonal skills.</li><li>Very good negotiation skills.</li><li>Excellent problem-solving skills with a calm and empathetic approach.</li><li>Time management skills and ability to work under pressure in a dynamic environment.</li><li>Teamwork and collaboration.</li></ul><hr>Requirements: <ul><li>Bachelor’s degree in Tourism, Business Administration, or a related field.</li><li>Minimum 2 years working experience in the travel industry and in customer service.</li><li>Fluency in French (verbal and written) and English.</li><li>IT literate (MS Office)</li></ul><hr>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Ongoing Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (including a’ grade family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul><hr>About SKY express:SKY express&nbsp;is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.The company has established significant partnerships with leading international carriers, further enhancing its global reach.The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.In 2024, SKY express was honored with the&nbsp;Innovation Airline Award 2024&nbsp;for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.

Group Sales Support and Reservation Agent for French Market (Greece based, Remote)

Epsilon Net, the largest Group of Business Software in Greece with&nbsp; a full portfolio of specialized services and software solutions,&nbsp; offers you:Career Growth –&nbsp;Join a team where you can develop, learn, and evolve.Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence.Top Clients &amp; Technology –&nbsp;Work with the best professionals in the development sector and cutting-edge toolsAs a &nbsp;Software Developer:📌Your mission:<ul><li>Design and Develop innovative software products and components that make a difference.</li><li>Collaborate with managers &amp; analysts to understand the scope of projects.</li><li>Write efficient and reliable code that meets project requirments.</li><li>Tackle technical challenges with creativity and flair, delivering results within deadlines.</li><li>Testing and Validation (user acceptance testing (UAT).</li><li>Upgrade information flows with cutting-edge technologies and architecture.</li></ul>📚What You Need:<ul><li>Bachelor’s degree in Computer Science, Engineering or a related field.</li><li>3+ years of experience with C# and ASP.NET Core.</li><li>Strong SQL knowledge and experience in devoloping web services (Web API, RESTful).</li><li>Excellent problem-solving skills and a knack for analytical thinking.</li><li>A solid command of English (both written and spoken) and a genuine passion for programming.</li><li>Team player vibes and attention to detail.</li></ul>🌟Bonus points if you have:<ul><li>Experience with Blazor.</li></ul>What We Offer:💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Fully remote working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

.NET Software Engineer

Epsilon Net, the largest Group of Business Software in Greece with&nbsp; a full portfolio of specialized services and software solutions,&nbsp; offers you:Career Growth –&nbsp;Join a team where you can develop, learn, and evolve.Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence.Top Clients &amp; Technology –&nbsp;Work with the best professionals in the development sector and cutting-edge toolsAs a Sennior&nbsp;Software Developer:📌Your mission:<ul><li>Design and development of new software products and components.</li><li>Build and maintain efficient and reliable code</li><li>Provide solutions in technical problems</li><li>Deliver work that concisely addresses outlined requirements within appropriate timeframes</li><li>Upgrade specific information flow using new technologies and architecture</li></ul>📚What You Need<ul><li>BSc degree in Computer Science, Engineering or related field.</li><li>More than 5 years of experience in C# and ASP.NET Core</li><li>Strong SQL Knowledge</li><li>Experience with development of web services (Web API, RESTFul)</li><li>Strong analytical and problem-solving skills</li><li>Excellent command of the English language (written and verbal)</li><li>Passion for programming and IT technologies</li><li>Ability to learn new technologies &amp; methodologies</li><li>Ability to work as part of a team</li><li>Attention to detail</li></ul>🌟Bonus points if you have:<ul><li>Experience with Blazor.</li></ul>What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Fully remote working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).el.

Senior. NET Software Engineer

Epsilon Net,&nbsp;the largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Join a team where you can develop, learn, and evolve.Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence.Top Clients &amp; Technology –&nbsp;Work with the best professionals in the development sector and cutting-edge toolsAs an Oracle Developer - Apex:📌Your mission:• Design, develop, and maintain Oracle APEX applications• Optimize SQL Queries, implement PL/SQL stored procedures and functions• Collaborate with analysis and consulting teams to understand functional requirements• Develop functional, user-friendly interfaces• Ensure performance, security and scalability of applications• Debugging, testing and documentation📚What You Need:• 3+ years of experience in developing business applications using APEX (Oracle Application Express)• Very good knowledge and experience in Oracle tools and technologies, SQL, PL/SQL, Oracle RDBMS.• Experience in HTML, CSS, JavaScript and RESTful services• Desirable programming experience in Oracle Forms, Reports.• Bachelor's degree from a college or university in Computer Science, Computer Science or related field• Very good knowledge of English language• Knowledge and/or experience in developing human resource management, payroll or time and attendance applications will be taken seriously🌟Bonus points if you have:• Knowledge and/or experience in developing human resource management, payroll or time and attendance applicationsWhat We Offer:💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Fully remote working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Oracle Developer- ΑPEX Thessaloniki

Oracle Developer- ΑPEX Athens 

YOUR NEW KEY RESPONSIBILITIES:• Design and Implement Secure Cloud Infrastructure: Develop and enforce security architectures and practices across our cloud environments on Azure• Identity and Access Management (IAM): Create and manage roles, permissions, and policies to ensure least privilege access.• Data Protection: Implement encryption mechanisms for data at rest, in transit, and in use, and manage encryption keys securely.• Threat Modeling: Analyze potential threats and vulnerabilities in cloud systems, and design countermeasures to mitigate risks.• Security Automation: Automate security tasks using Infrastructure as Code (IaC) and other tools to improve response times and reduce human error.• Compliance Management: Ensure cloud environments adhere to industry security best practices (e.g. CIS, CAF)• Risk Assessment: Continuously assess risks associated with cloud services and applications, and implement risk mitigation strategies.• Collaboration and Training: Work closely with development, operations, and business teams to foster a culture of security awareness and best practices.• Security Documentation: Create and maintain security policies, procedures, and architecture diagrams.• Troubleshooting and Problem Solving: Analyze, troubleshoot, and resolve complex security issues, applying effective problem-solving strategies to ensure minimal downtime and risk.• Reporting: Prepare reports for stakeholders, highlighting security posture, and compliance status on Microsoft Defender for Cloud. ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering or Information Security.• 3+ years of experience in cloud security, with hands-on experience in Azure.• Strong knowledge of cloud security principles, IAM, encryption, and network security.• Experience with security tools: Cloud-native security tools Azure Security Center/Defender for Cloud.• Experience with automation tools for Infrastructure as Code (IaC) such as ARM templates, Terraform, or Ansible within Azure.• Excellent problem-solving skills and the ability to work in a fast-paced environment.• Strong communication skills to effectively convey complex security concepts to both technical and non-technical stakeholders. HOW CAN YOU BENEFIT FROM THIS POSITION?• Opportunity to work with the leading technologies and vendors in the area of responsibility.•Opportunity to gain deep business understanding of FMCG industry on a group level.•Further enhancement of your capabilities in the field of Cyber Security.•You will be able to build international experience in a multicultural and dynamic environment. ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.&nbsp;And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.

Security Engineer – Cloud

Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

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group sales support and reservation agent for french market (greece based, remote)

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efood