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Responsible for the production of a range of bakery products. And maintain a high standard of production, quality, presentation and cleanliness laid down by the Pastry Chef. Adhere to all health, hygiene and fire safety standards as per legislation.&nbsp;Key Duties and Responsibilities•&nbsp;&nbsp;&nbsp;Checks the cleanliness and operation of equipment’s and areas before production starts to ensure compliance with occupational health and safety regulations.•&nbsp;&nbsp;&nbsp;To be responsible for the quality of goods, stocks, and materials required for the development and production of the restaurant/outlets menus in order to produce the standards expected by the clientele/traveler.•&nbsp;&nbsp;&nbsp;Responsible for the day to day requisitioning of stocks which ensure consistent quality and cost-effective management of the hotel/resorts catering services.•&nbsp;&nbsp;&nbsp;Coordinates the forming, loading and baking of the bread and roll by batches.•&nbsp;&nbsp;&nbsp;Follows kitchen policies, procedures and service standards.•&nbsp;&nbsp;&nbsp;Communicates daily with the colleagues and supervisors to ensure open line communication.•&nbsp;&nbsp;&nbsp;Completes assigned tasks in an efficient and timely manner.•&nbsp;&nbsp;&nbsp;To assist with any other duties as required by the Pastry Chef or other member of the management team.•&nbsp;&nbsp;&nbsp;To ensure that all Food Safety standards – HACCP / DIVERSEY or else are followed to the fullest.•&nbsp;&nbsp;&nbsp;To assist with any other duties as required by the line manager or another member of the management team.&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;•&nbsp;&nbsp;&nbsp;A relevant trade qualification from a recognized training institute&nbsp;•&nbsp;&nbsp;&nbsp;A minimum of 4 years’ experience in a high-end restaurant, hotel or cruise ship environment with exposure to various catering styles and services including al a carte and buffet&nbsp;•&nbsp;&nbsp;&nbsp;Knowledge of the highest standards and quality production, preparation and presentation within Bakery•&nbsp;&nbsp;&nbsp;Good knowledge of English

Chef de Partie, Bakery, One&Only Aesthesis, Athens (15030)

The Yoga Instructor manages efficiently and professionally the indoor and outdoor areas, provide assistance to guests consider their needs and preferences. Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the resort and the company as well as guest's satisfaction. Key duties and responsibilities•&nbsp;&nbsp;&nbsp;Oversee the use of fitness equipment to ensure clients exercise properly and safely.•&nbsp;&nbsp;&nbsp;Private and group sessions taking in to consideration the guest needs and preferences.•&nbsp;&nbsp;&nbsp;Provide additional assistance when requested from the management team or colleagues.•&nbsp;&nbsp;&nbsp;Provide daily care at equipment of indoor and outdoor areas.•&nbsp;&nbsp;&nbsp;Maintain polite and professional interpersonal relationship with both colleagues and guests.•&nbsp;&nbsp;&nbsp;Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage•&nbsp;&nbsp;&nbsp;Act always as One &amp; Only brand Ambassador.•&nbsp;&nbsp;&nbsp;Ensure compliance with all brand standards, OO markers, quality standards, and SOP.•&nbsp;&nbsp;&nbsp;Demonstrate an ability to maintain confidentiality and privacy.•&nbsp;&nbsp;&nbsp;Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest's satisfaction. Skills, experience, educational requirements&nbsp;•&nbsp;&nbsp;&nbsp;At least 250 hours yoga certification•&nbsp;&nbsp;&nbsp;Minimum 2 years of experience in same or similar position•&nbsp;&nbsp;&nbsp;Excellent knowledge of English•&nbsp;&nbsp;&nbsp;Experienced in different types of yoga•&nbsp;&nbsp;&nbsp;Good interpersonal relationship•&nbsp;&nbsp;&nbsp;Positive attitude What We Offer•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;A supportive and inspiring work environment in a world-class resort.•&nbsp;&nbsp;&nbsp;40-hour workweek on a rotating schedule with 2 days off per week.•&nbsp;&nbsp;&nbsp;Complimentary staff meals during shifts.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Continuous training and career development opportunities.•&nbsp;&nbsp;&nbsp;Special discounts at partnered businesses.&nbsp;

Yoga Instructor | One&Only Aesthesis, Athens (15531)

Experience the&nbsp;first-ever Guerlain Spa&nbsp;in Greece, where wellness is more than an art—it is a true science. At Guerlain Spa, we offer an ultra-personalized approach that blends cutting-edge aesthetic expertise with a multisensory experience—ensuring total well-being for the body, mind, and soul.In collaboration with&nbsp;Bastien Gonzalez, a globally renowned expert in foot and hand treatments, we bring an exclusive fusion of health, beauty, and relaxation to our guests. We are now seeking a highly skilled Manicure &amp; Pedicure Therapist to join our prestigious team and deliver world-class treatments in a setting of pure luxury. About the RoleAs a Manicure &amp; Pedicure Therapist, you will provide signature Bastien Gonzalez treatments, designed to enhance the health, beauty, and relaxation of our guests. You will perform expert-level pedicures, manicures, and therapeutic massages, ensuring each guest receives a bespoke experience in line with the highest standards of Guerlain Spa and One&amp;Only. In addition, you will play a key role in supporting spa operations, including assisting with reception duties and maintaining a clean, organized, and tranquil spa environment. Key Duties and Responsibilities•&nbsp;&nbsp;&nbsp;Deliver Bastien Gonzalez’s exclusive pedicure, manicure, and massage treatments with precision and excellence.•&nbsp;&nbsp;&nbsp;Provide luxury hand and foot care that promotes natural nail beauty, skin health, and overall well-being.•&nbsp;&nbsp;&nbsp;Perform specialized massages that alleviate tension and improve circulation in the feet, legs, hands, and arms.•&nbsp;&nbsp;&nbsp;Offer expert advice on nail health, skincare, and at-home maintenance to enhance guest experiences.•&nbsp;&nbsp;&nbsp;Maintain a serene and immaculate spa environment, upholding strict hygiene and sanitation standards.•&nbsp;&nbsp;&nbsp;Work closely with the spa and wellness teams to create personalized guest experiences.•&nbsp;&nbsp;&nbsp;Assist with spa reception duties, such as greeting guests, managing appointments, and providing information on treatments.•&nbsp;&nbsp;&nbsp;Support the team in keeping the spa clean, organized, and well-prepared for each guest.•&nbsp;&nbsp;&nbsp;Stay updated on Bastien Gonzalez protocols, industry trends, and luxury hand and foot care innovations.•&nbsp;&nbsp;&nbsp;Embody elegance, discretion, and professionalism to provide a world-class service. Skills, Qualifications, and Requirements•&nbsp;&nbsp;&nbsp;Minimum 2 years of experience as a Manicure &amp; Pedicure Therapist in a luxury spa, salon, or five-star hospitality setting.•&nbsp;&nbsp;&nbsp;Certification in manicure, pedicure, and nail care treatments from a recognized institution.•&nbsp;&nbsp;&nbsp;Deep knowledge of natural nail care, cuticle treatments, and therapeutic massages.•&nbsp;&nbsp;&nbsp;A meticulous approach with attention to detail and hygiene.•&nbsp;&nbsp;&nbsp;Excellent interpersonal and communication skills, with a warm and refined demeanor.•&nbsp;&nbsp;&nbsp;Ability to provide personalized and exceptional guest experiences.•&nbsp;&nbsp;&nbsp;Willingness to support the team with spa reception and general upkeep.•&nbsp;&nbsp;&nbsp;Fluent in English; additional languages are a plus. What We Offer•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;40-hour workweek on a rotating schedule with 2 days off per week.•&nbsp;&nbsp;&nbsp;Complimentary staff meals during shifts.•&nbsp;&nbsp;&nbsp;Ongoing training in Bastien Gonzalez’s exclusive treatment protocols.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only’s global luxury hospitality network.•&nbsp;&nbsp;&nbsp;An exquisite working environment in Greece’s first Guerlain Spa, a sanctuary of beauty and well-being.&nbsp;

Manicure & Pedicure Therapist | Guerlain Spa, One&Only Aesthesis, Athens (15532)

As a Commis Chef, you will be responsible for assisting in the preparation of food items in accordance with the standards and guidelines set by the Executive Chef. You will work closely with senior kitchen staff to maintain a high standard of quality, presentation, and cleanliness while enhancing the reputation of our culinary offerings.&nbsp;Key Duties and Responsibilities•&nbsp;&nbsp;&nbsp;Assist in the preparation and production of dishes as instructed by senior chefs, ensuring quality and consistency.•&nbsp;&nbsp;&nbsp;Maintain a clean and organized work area, adhering to hygiene and safety standards at all times.•&nbsp;&nbsp;&nbsp;Learn and apply proper cooking techniques and food presentation styles under the guidance of senior kitchen staff.•&nbsp;&nbsp;&nbsp;Ensure ingredients and produce are properly stored, labeled, and handled according to food safety regulations.•&nbsp;&nbsp;&nbsp;Support the team in maintaining an efficient and smooth-running kitchen environment.•&nbsp;&nbsp;&nbsp;Take direction from senior chefs and be proactive in learning new skills and techniques.•&nbsp;&nbsp;&nbsp;Assist in receiving and checking stock deliveries to ensure quality and freshness.•&nbsp;&nbsp;&nbsp;Follow all HACCP and food safety procedures as required by the restaurant and relevant legislation.•&nbsp;&nbsp;&nbsp;Contribute to a positive team environment and uphold One&amp;Only’s commitment to exceptional service.&nbsp;Skills, Experience &amp; Educational Requirements•&nbsp;&nbsp;&nbsp;A qualification in professional cookery or a similar field from a recognized training institute is preferred.•&nbsp;&nbsp;&nbsp;Minimum 1 year of experience in a high-end restaurant, hotel, or cruise ship environment.•&nbsp;&nbsp;&nbsp;Passion for cooking, a willingness to learn, and a keen eye for detail.•&nbsp;&nbsp;&nbsp;Basic knowledge of food safety and hygiene practices.•&nbsp;&nbsp;&nbsp;Ability to work well under pressure and in a fast-paced environment.•&nbsp;&nbsp;&nbsp;Strong teamwork skills and a positive attitude.•&nbsp;&nbsp;&nbsp;Proficiency in English would be beneficial.&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;40-hour workweek on a rotating schedule.•&nbsp;&nbsp;&nbsp;2 days off per week.•&nbsp;&nbsp;&nbsp;All legally mandated bonuses and allowances.•&nbsp;&nbsp;&nbsp;Complimentary staff meal during shifts.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Prepaid bonus card.•&nbsp;&nbsp;&nbsp;Special discounts at partnered businesses.•&nbsp;&nbsp;&nbsp;Continuous training and career development opportunities within the company.•&nbsp;&nbsp;&nbsp;Excellent working environment in a unique hospitality setting.&nbsp;

Commis Chef | Manko | One&Only Aesthesis (15482)

The KidsOnly Counselors supervises providing services for the children. He/she assists the Kids Club Manager in overseeing the over-all operation of the KidsOnly facilities to ensure a smooth running, responsive, highly personalized and efficient service for the participating children.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Welcomes, greets and assists guests with any request, enquiries and directions.</li><li>Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to KidsOnly Standard Operation procedures</li><li>Direct and liaise with the KidsOnly Counselors, Babysitters and attendant.</li><li>Manage stated areas ensuring a smooth and efficient operation</li><li>Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.</li><li>Ensures to update all the kids profile pertaining to their preferences, medical conditions/ allergies etc.</li><li>Actively promote and encourage the participation of guest in all activities and events.</li><li>Stay abreast of changes in the program and put these into practice.</li><li>Assists with preparing and organizing all KidsOnly activities as needed as well as Resort sponsored activities, in conjunction with Recreation, such as Family Fitness Challenge, Easter and Festive</li><li>To develop new activities to be implemented as part of the KidsOnly program</li><li>Assists the Kids Club Manager, with the coordination of team and disciplinary standards / plans&nbsp;</li><li>Conduct departmental trainings and attends other meetings in absence of the&nbsp;Kids Club Manager</li><li>Reports feedbacks to Kids Club Manager on likes and dislikes of kids with regards to the activities and programs Implemented</li><li>To be flexible to any task assigned by the Kids Club Manager</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Childcare &amp; Education graduate&nbsp;</li><li>Minimum of&nbsp;2 years in a similar role is required</li><li>Excellent communication skills</li><li>Strong Organizational Skills</li><li>Flexibility and multi- tasking skills</li><li>Ability to work within, as well as to lead and motivate the team to achieve outstanding results</li><li>Ability to relate to the requirements of children from all age groups.</li></ul>

Counsellor, Kids Only (8038)

To maintain the smooth and efficient operations of the cleaning department and ensure that all works are done in accordance to the standards laid down by the Chief Steward/Hygiene Officer.&nbsp;Key Duties and Responsibilities<ul><li>Accurately follow the instructions and routines for the cleaning of all areas within your designated area, this includes the use of the correct chemicals, tools and cleaning methods.</li><li>To ensure that all necessary cleaning materials and chemicals are collected from the relevant Stewarding Stores prior to proceeding to your designated area of work to avoid time delays.</li><li>Ensure that correct handling and storage procedures are followed with all operating equipment to minimize breakages and stock losses.</li><li>To correctly follow polishing procedures when cleaning silver, copper, brass, gold or any other metal items and to ensure that the correct polishing agents are being used to avoid damage to or loss of items.</li><li>Ensure that you are familiar with and fully trained on the operation of all electrical equipment to avoid accident or injury to you or your colleagues.&nbsp;</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY&nbsp;are followed to the fullest.</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>An understanding of Health and Safety procedures, chemical usage&nbsp;</li><li>Minimum of 1 year within a stewarding or cleaning role is an advantage.</li><li>A neat appearance</li><li>Ability to be a team player</li></ul>&nbsp;Σχετικά με τον ρόλοΝα διατηρεί την ομαλή και αποτελεσματική λειτουργία του τμήματος καθαρισμού και να διασφαλίζει ότι όλες οι εργασίες εκτελούνται σύμφωνα με τα πρότυπα που έχει θέσει ο επικεφαλής προϊστάμενος/διευθυντής καθαριότητας.&nbsp;Κύριες αρμοδιότητες<ul><li>Ακολουθεί με ακρίβεια τις οδηγίες και τις ρουτίνες για τον καθαρισμό όλων των χώρων εντός της καθορισμένης περιοχής, αυτό περιλαμβάνει τη χρήση των σωστών χημικών ουσιών, εργαλείων και μεθόδων καθαρισμού.</li><li>Να διασφαλίζει ότι όλα τα απαραίτητα υλικά και χημικά καθαρισμού έχουν συλλεχθεί από τα αρμόδια αποθήκες καθαρισμού πριν προχωρήσει στην καθορισμένη περιοχή εργασίας, ώστε να αποφεύγονται χρονικές καθυστερήσεις.</li><li>Να διασφαλίζει ότι ακολουθούνται οι σωστές διαδικασίες χειρισμού και αποθήκευσης με όλο τον εξοπλισμό λειτουργίας για την ελαχιστοποίηση των σπασιμάτων και των απωλειών αποθεμάτων.</li><li>Να ακολουθεί σωστά τις διαδικασίες στίλβωσης κατά τον καθαρισμό ασημένιων, χάλκινων, ορειχάλκινων, χρυσών ή άλλων μεταλλικών αντικειμένων και να διασφααλίζει ότι χρησιμοποιούνται τα σωστά μέσα στίλβωσης ώστε να αποφεύγονται ζημιές ή απώλειες αντικειμένων.</li><li>Να διασφαλίζει ότι είστε εξοικειωμένοι και πλήρως εκπαιδευμένοι στη λειτουργία όλων των ηλεκτρικών συσκευών, ώστε να αποφεύγονται ατυχήματα ή τραυματισμοί σε εσάς ή τους συναδέλφους σας.&nbsp;</li><li>Να διασφαλίζει ότι ακολουθούνται στο έπακρο όλα τα πρότυπα ασφάλειας τροφίμων - HCCP / DIVERSEY.</li><li>Να συνδράμει σε οποιαδήποτε άλλα καθήκοντα σας ζητηθούν από τον προϊστάμενο ή άλλο μέλος της διοικητικής ομάδας.</li></ul>&nbsp;Απαραίτητα προσόντα<ul><li>Κατανόηση των διαδικασιών Υγείας και Ασφάλειας και της χρήσης χημικών ουσιών&nbsp;</li><li>Σχετική προϋπηρεσία τουλάχιστον 1 έτους.</li><li>Προσεγμένη εμφάνιση</li><li>Ικανότητα εργασίας σε ομάδες</li></ul>

Steward, One&Only Aesthesis Athens (6784)

The bartender is responsible for providing professional and customer focused service to our guests, ensuring a memorable experience for guests. He will work closely with the Culinary and Service teams to ensure One&amp;Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals.Key Duties and Responsibilities<ul><li>Maintain complete knowledge of service requirements for assigned function</li><li>Knowing all Liquor brands, beers and non-alcoholic beverages ordered.</li><li>Characteristics/description of wines/champagnes ordered.</li><li>Designated glassware, ingredients, preparation method and garnishes required</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li><li>Transport supplies from storeroom to bar set-up area.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level daily.</li><li>To be proficient in the History of the Specialty Outlets and act as an ambassador to it</li><li>Well knowledge of the Outlet’s menus and promotional activities.</li><li>To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards.</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY&nbsp;&nbsp;are followed to the fullest.</li><li>To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.</li><li>Perform any side-work as requested</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>At least 2 years’ experience at a similar level</li><li>Excellent knowledge of English</li><li>Excellent Communication skills</li><li>Workplace training from within a high standard hotel environment.</li><li>An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment.</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement. Experience in&nbsp;luxury resort would be an advantage but not a requirement.</li></ul>

Bartender - Manko - One&Only Aesthesis

Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

The Groups Sales Manager is responsible for ensuring the successful reactive sales and event management of Conference and Incentive programs and/or domestic and international Weddings, Conference and Banqueting functions and Private Events. This covers all aspects from quotation, contracting, coordinating, planning, communication of requirements and final billing settlement of all groups and banqueting and conferencing functions. Key Duties and Responsibilities<ul><li>Represent One&amp;Only Aesthesis in a sales capacity during property site inspections and educational visits for travel agents, clients, individual guests, conference groups, incentive groups etc.</li><li>Manage the communication with potential clients individuals and/or corporate ones (creating offers, site inspections, negotiating, contracting and implementing the event, closing accounts).</li><li>Ensure function/ booking information is entered correctly into the internal system including an enquiry note, basic rate proposed and activity follow ups for future dates.</li><li>Drafting of the Group Resume and/ or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare.</li><li>Conduct pre con meetings before group arrival ensuring all required department HOD’s are present and that they are aware of their department’s individual responsibilities.</li><li>Communicate all areas of concern as received from client to relevant department headings.</li><li>Represent team in Health and Safely and Staff forum meeting if required.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Understand and apply the policies of the One&amp;Only hotel applicable to group accommodation and food and beverage as well as functions and events.</li><li>Understand and apply the knowledge of group accommodation (including rates) and food and beverage contracts.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li><li>Generate from internal system a monthly Booking Review of all bookings in the system.</li><li>Ensure weekly checks on deposits due and activities logged in the internal system are up to date.</li><li>Run monthly Banqueting forecast Reports.</li><li>Ensure adequate records are kept for lost bookings and run reports when required.</li><li>Sign off all contracts and ensure contract match reservations in the booking systems.</li><li>Ensure team reach budget and forecast targets.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Sales oriented individual</li><li>In depth understanding of the luxury market and the profile of UHN individuals</li><li>Excellent verbal/written communication skills in Greek and English</li><li>Ability to handle multiple tasks</li><li>Strong background in all aspects of hospitality sales industry</li><li>Minimum of three&nbsp;(3) years’ experience in a similar position</li><li>University/college degree in Business Administration, Economics, Hospitality or related field</li></ul>&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Groups Sales Manager, MICE | One&Only Aesthesis (15496)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

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