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As a IT Support Specialist you will be joining of IT Governance Division of Alpha Bank S.A. and you will be responsible for effectively managing customer expectations, serving as a communication channel between customers and IT organization, and whenever is possible, providing a first-contact resolution. To ensure success as a Service Desk agent, you should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. What you will be doing&nbsp;• Provide First level support to users, over the phone or email, on Hardware, Software and Network connectivity issues.• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.• Monitor issues from start to resolution.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Determine the best solution based on the issue and details provided by customers.• Escalate if needed unresolved problems to next level&nbsp;support.• Willingness and ability to learn new technologies.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science or in a related discipline or diploma from an Institute of Vocational Training – IVT with a 3-5 years relevant experience as Service Desk agent.&nbsp;• Base OS knowledge (Windows).• High Level communication skills along with the ability to communicate technical information clearly and concisely to senior level technical staff, engineers or vendors during troubleshooting or escalations.• Relevant Microsoft, Hardware related, ECDEL or Azure certifications will be appreciated.&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>&nbsp;A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

IT Support Specialist

As&nbsp;Transaction Banking Products Senior Specialist&nbsp;you will be responsible for initiating and overseeing the development of transaction products. What you will be doing&nbsp;<ul><li>Develop new products and services or updates existing line in the areas of Transaction Banking.</li><li>Follow market trends, conduct market surveys to update the Bank’s portfolio of products and services.</li><li>Participate in relevant interbank Bodies (e.g. HBA, SWIFT, DIAS) to follow updates in products and participate in industry wide product development initiatives.</li><li>Monitor the performance of the Bank’s market position versus market trends and the competition, aiming to improve the Bank’s penetration.</li><li>Monitor the products’ official price list through the Bank’s approval process.</li><li>Define, monitor, and evaluate the Key Performance Indicators (KPIs) of transaction products and services in collaboration with the internal stakeholders.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Business Administration or Science, Technology, Engineering and Mathematics (STEM).or</li><li>A Master’s degree in Business Administration, Banking, or Finance.</li><li>A minimum of seven (7) years of previous working experience in client-facing role, in the Financial Services industry, preferably in the Wholesale Banking.</li><li>Familiarity with Product Design and Development and with Trade and Treasury Transactions.</li><li>Project Management Skills.</li><li>Complex Problem Solving.</li><li>Customer Relationship Management.</li><li>Team Spirit &amp; Collaboration.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Transaction Banking Products Senior Specialist

As&nbsp;Transaction Banking Sales Specialist,&nbsp;you will be actively engaged in executing the sales of transaction products, researching new business opportunities, assisting in the development of creative solutions for Customers and establishing trusted relationships with internal and external stakeholders. What you will be doing:&nbsp;<ul><li>Actively engage wholesale clients to promote the Bank’s products and services regarding Payments and Cash Management, Trade Services and Trade Finance.</li><li>Liaise with Wholesale Relationship Managers to achieve financial targets with regards to their respective clientele.</li><li>Promote the Bank’s products and services through marketing events directly to the clientele and inform internal stakeholders on the products and services.</li><li>Assess optimal pricing structure for relevant products and services, in conjunction with the relevant Relationship Manager.</li><li>Participate in setting sales goals along with Relationship Officers.</li></ul>&nbsp;&nbsp;What you need to have:&nbsp;<ul><li>A minimum of three (3) years of experience in a relevant managerial position.</li><li>A Bachelor’s degree in Business, Finance, Economics, Banking or related field.</li><li>A Master’s degree in Banking &amp; Finance or MBA (desired).</li><li>Business Savviness.</li><li>Trade and Treasury Transactions knowledge.</li><li>Analytical Thinking &amp; solution focused orientation.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Transaction Banking Sales Specialist

As a new joiner, you will be placed within Alpha Bank’s Wholesale Banking Business Areas, where you will have the opportunity to collect, analyze, and assess financial data related to Business Customers. You will also support key operations related to relationship management for Customers under the responsibility of the respective Business Areas.Depending on your knowledge and skills, you may follow a development track across various domains, such as Corporate and Investment Banking, Commercial Banking, Wholesale Trade Lending, and Transaction Banking.&nbsp;&nbsp;What You Will Be Doing&nbsp;<ul><li>&nbsp;&nbsp;&nbsp;Assessing and processing financial statements and investment plans of large corporate Customers and Small and Medium Enterprises (SMEs).</li><li>Collaborating with the financial departments of corporate Customers for the collection of financial data.</li><li>Collaborating with the other Business Areas of the Bank, the Branch Network and the Alpha Bank Group Companies for the implementation of the decisions made by the Credit Committees of the Bank.</li><li>Reporting on the portfolio of the Business Area concerned.&nbsp;</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s and/or a postgraduate degree in Economics, Finance, Mathematics, Business Administration or in any other related field.</li><li>Previous work experience in financial analysis positions will be considered an asset.</li><li>Strong collaboration skills in the daily interactions with both Customers and the Alpha Bank Employees.</li><li>Self-motivation, methodical approach and a results-oriented perspective.</li><li>Analytical and synthetic skills.</li><li>Critical thinking.</li><li>Ability to deliver within fixed deadlines.</li><li>Excellent oral and written communication skills both in the Greek and in the English language.</li><li>Proficient use of MS Office.</li></ul>&nbsp;&nbsp;What we offer&nbsp;&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative work environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Wholesale Banking - Alpha Talent Acceleration Program

As a Cards Systems Projects Specialist you will be placed in the Retail Banking Products Operations Management Unit, which is responsible for the systems development and relevant projects implementations supporting cards and personal loans products. What you will be doing:&nbsp;•&nbsp;&nbsp;Responsible for the proper functioning of the Card systems and Loyalty Rewards Programs, in collaboration with the competent Business Areas, where required.•&nbsp;&nbsp;Contribute to the evolution of Cards Systems and Card Loyalty Programs and the development of new services and Card Products using new technologies.•&nbsp;&nbsp;Collaborate with Cards Business Area and assist in the creation of new products and services.&nbsp;•&nbsp;&nbsp;Prepare and maintain documents with the updates of International Schemes and embed changes of the regulatory framework in the Bank’s Card Systems.&nbsp;•&nbsp;&nbsp;Contribute to any improvements/changes required to ensure the proper operation and support of the Bank's Customer Rewards Programs and the integration of the new Card Services into them.•&nbsp;&nbsp;Participate in projects related to the Card systems and implemented by the relevant partners, external providers, and relevant Bank Business Areas, where required.•&nbsp;&nbsp;Support the Branch Network and the relevant Business Areas in matters relating to the operation of the Card systems&nbsp;What you need to have:&nbsp;•&nbsp;&nbsp;A Bachelor’s degree in Information Technology, Computer Science, Software engineering, Business Administration or related field•&nbsp;&nbsp;At least three (3) years of working experience in Project Management and Card Systems or in relevant roles.•&nbsp;&nbsp;Knowledge of cards and personal loans product lifecycle, as well as authorization/transaction flows will be considered an asset&nbsp;•&nbsp;&nbsp;Strong communication and collaboration skills with solutions-oriented mindset.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Business requirements mapping•&nbsp;&nbsp;Comfortable working under tight deadlines and managing multiple priorities•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Digital Fluency&nbsp;•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer:&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative work environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Cards Systems Project Specialist

Γίνε μέρος του Δικτύου Καταστημάτων μας #be_part_of_tomorrow #AlphaBank Οι Αρμοδιότητες του ρόλου περιλαμβάνουν:&nbsp;<ul><li>Εξυπηρέτηση νέων και υφιστάμενων Πελατών, εξασφαλίζοντας άριστη εμπειρία Πελάτη.</li><li>Παροχή προϊόντων και υπηρεσιών με πλήρη ανταπόκριση στις ανάγκες και το εκάστοτε προφίλ Πελάτη.</li><li>Καλλιέργεια μακροχρόνιων σχέσεων με τους Πελάτες, με βάση την εμπιστοσύνη και την ποιότητα των υπηρεσιών</li><li>Εις βάθος κατανόηση των προϊόντων και υπηρεσιών της AlphaBank, ώστε να προσφέρεται στον Πελάτη η καλύτερη επιλογή.</li></ul> Αν διαθέτεις τα παρακάτω προσόντα, θέλουμε να σε γνωρίσουμε!&nbsp;<ul><li>Πτυχίο με κατεύθυνση σε Θετικές Επιστήμες, Οικονομικά, Διοίκηση Επιχειρήσεων, ή οποιοδήποτε άλλο σχετικό αντικείμενο.</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες.</li><li>Πελατοκεντρική προσέγγιση.</li><li>Εμπειρία σε θέση εξυπηρέτησης πελατών/πωλήσεις θα θεωρεί επιπλέον προσόν.</li><li>Άριστη γνώση Η/Υ.</li><li>Εξαιρετική γνώση Αγγλικής γλώσσας, σε προφορικό και γραπτό επίπεδο.</li></ul>&nbsp;Στην Alpha Bank είμαστε περήφανοι για:&nbsp;<ul><li>Το ότι ανήκουμε σε ένα από τα σημαντικότερα χρηματοπιστωτικά ιδρύματα της Ελλάδας.</li><li>Το Φιλικό και συνεργατικό μας εργασιακό περιβάλλον.</li><li>Την κουλτούρα δια βίου εκπαίδευσης και ανάπτυξης.</li><li>Τις ανταγωνιστικές αμοιβές και παροχές.</li></ul>

Retail Acceleration Program / Υπάλληλος Εξυπηρέτησης Πελατών

As a Functional Analysis Specialist you will be joining the Special Lending Instruments Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translate business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperate effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjust and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Create detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Execute functional testing and analyzes data to assess performance to specifications.</li><li>Supervise functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stay up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Perform basic troubleshooting activities using available tools.</li></ul> What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of four (4) years professional experience in positions familiar (i.e. Special Lending Instruments, validation frameworks or testing methodologies).&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen</li><li>Proactiveness along with attention to detail.&nbsp;</li><li>Always strive for excellence.&nbsp;</li><li>Growth mindset.</li><li>Teamwork spirit.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Functional Analysis Specialist

The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.&nbsp;Key Responsibilities and Duties<ul><li>Identify and report technical issues related to service faults</li><li>Resolve technical problems and customer requests promptly and professionally</li><li>Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance</li><li>Promote Vodafone products and services to enhance the overall customer experience</li></ul>Who you are<ul><li>Experience in a technical support department (optional)</li><li>Strong communication skills</li><li>Customer-oriented mindset</li><li>Problem-solving abilities</li><li>Initiative, responsibility, and a sense of urgency</li><li>Adaptability and ability to prioritize tasks and respond to changing needs</li><li>Knowledge of fixed telephony products and services</li></ul>&nbsp;Technical/Professional Qualifications<ul><li>Degree or Certification from a Technological Institute or relevant technical school</li><li>Good command of Greek and English (both spoken and written)</li><li>Good knowledge of MS Office tools (Excel, Word, etc.)</li><li>Previous experience as a Field Technician will be considered as a plus (but not required)</li><li>Understanding of xDSL technologies (POTS/VoIP) will be also considered as a plus (but not required)</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive compensation</li><li>Performance-based bonus, linked to productivity and customer evaluations</li><li>Company car&nbsp;with a monthly fuel allowance (also for personal use)</li><li>Medical Plan coverage</li><li>Company mobile phone and tablet</li><li>Full work equipment provided</li><li>Opportunities for growth and advancement</li></ul>

Field Service Engineer

Our HR function enables the organisation to maximize the contribution of people to the delivery of our strategic goals. In our Talent Acquisition (TA) team, we are seeking for a high-caliber tech recruiter, who will be accountable for the end-to-end delivery of critical TA projects, partnering with key stakeholders of Network and Information Technology divisions. If you have a passion for making an impact for millions of customers, a knack for connecting with diverse people and a drive for excellence, we want to hear from you!&nbsp;More specifically you will:•&nbsp;&nbsp;&nbsp;Own and deliver critical TA projects with focus on Vodafone’s Network and Information Technology divisions, acting as an expert consultant to multiple stakeholders•&nbsp;&nbsp;&nbsp;Deliver restless research, high-quality assessment of potential, skills and behaviours as well as functional excellence throughout the TA process, to ensure that our TA KPIs will be met (candidate experience, time-to-hire, diversity etc.)&nbsp;•&nbsp;&nbsp;&nbsp;Partner with HR Business Partners and hiring managers across different Tech teams, to analyse hiring needs and deliver effective attraction, sourcing and selection strategies aiming at hiring top-tier talent•&nbsp;&nbsp;&nbsp;Collaborate with Vodafone’s global TA community, sharing best practices and co-working on the effective launch and adoption of future-ready TA tools with AI-based functionalities&nbsp;•&nbsp;&nbsp;&nbsp;Participate in Employer Branding initiatives and represent Vodafone in career events and meet-ups&nbsp;Who you are•&nbsp;&nbsp;&nbsp;You have gained 2+ years of progressive Talent Acquisition experience within a tech-driven environment•&nbsp;&nbsp;&nbsp;You possess strong stakeholder management skills and capability of managing multiple projects in a tech-driven, fast-paced and agile environment•&nbsp;&nbsp;&nbsp;You have learning agility, resilience, genuine curiosity and passion for technology&nbsp;•&nbsp;&nbsp;&nbsp;You have strong critical thinking and judgement ability as well as advanced communication, negotiation and interpersonal skills•&nbsp;&nbsp;&nbsp;You seek the opportunity to be an evangelist of a high-performing brand and a “be yourself” culture, connecting experienced and young talent with our tech EVPNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•&nbsp;Competitive pay, bonus &amp; remuneration package&nbsp;•&nbsp;Private Health &amp; Medical Insurance&nbsp;•&nbsp;Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp;•&nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home&nbsp;•&nbsp;Unlimited access to learning resources and trainings&nbsp;•&nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service&nbsp;•&nbsp;Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;•&nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day •&nbsp;Needless to say, we cater for your communication wherever you are&nbsp;•&nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;•&nbsp;Special employee offers and discounts&nbsp;&nbsp;

Talent Acquisition Consultant (Tech)

As a Sales Advisor, you’ll be the face of Vodafone in-store – a key connection point between our brand and our customers.&nbsp;<ul><li>Deliver customer experiences tailored to individual needs</li><li>Guide customers through our latest tech, services, and offers</li><li>Collaborate with your team, sharing knowledge and best practices</li><li>Stay informed on the latest products, tools, and industry trends.</li></ul>Who you are<ul><li>Passionate about providing great customer service.</li><li>Motivated by sales targets and delivering results.</li><li>Curious and eager to learn about new technologies.</li><li>A supportive team player who lifts others.</li><li>Focused on understanding customer needs.</li><li>Organized and responsible.</li><li>Previous retail or customer-facing experience is a plus – but not required!</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive salary and performance bonuse</li><li>Private health &amp; medical insurance</li><li>Unlimited access to learning &amp; development resources</li><li>16 weeks of fully paid parental leave (regardless of gender or service length)</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Employee discounts and special offers</li></ul>

Sales Advisor

Job Ads Ελλάδα - Page 20

it support specialist

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wholesale banking - alpha talent acceleration program

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functional analysis specialist

Alpha Bank

field service engineer

Vodafone

talent acquisition consultant (tech)

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sales advisor

Vodafone